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Datacard SP35 printer – Printing Faintly

Following is a question received from our technical support response team:

Question:

Our Datacard SP35 Plus printer is printing faintly. Any ideas?

Answer:

It sounds like the printhead temperature needs to be increased in the print driver. This will enhance the color and density of the ribbon transfer to the card.

For additional information [...]

Fargo DTC525 – Card Not Fed Error

Following is a question received from our technical support response team:

Question:

We have a Fargo DTC525 printer. The PVC cards we use to not feed off of the hopper. What steps do we take?

Answer:

Make sure that your hopper card thickness guage (located on the right side of the hopper) is set [...]

Evolis Pebble 4 – Turning the Power On the Printer

SafeCardID.com offers a free training video which demonstrates how to turn the power on to the Evolis Pebble 4 id card printer.

To turn the power on for the Evolis Pebble 4 ID card printer, follow the directions in the video and listed below:

1. Touch the power button the the front of the [...]

Fargo DTC400 Printer Jam

Following is a question received from our technical support response team:

Question:

My Fargo DTC400 printer will jam frequently during print jobs. We need to know what to do to eliminate this error.

Answer:

The DTC400 has an o ring that drives the card feed rollers. There has been frequent issues with older models [...]

Evolis Quantum – Image is Printing in Reverse

Following is a question and answer from our technical support response team:

Question:

Infrequently, but enough to be a bother, my Evolis Quantum has flipped the image it was printing all by itself. Without doing anything technical to the printer, the image flips back by itself. The image flip seems to occur every 75 to [...]

Datacard Printer – SP35Plus – Ribbon Breakage

Following is a question received from our technical support response team:

Question:

Our Datacard SP35 Plus printer provides us with constant ribbon breaks. We are printing with YMCKO print ribbon. The printer will only print about one in 50 cards correctly. The ribbon looks like it is stuck to the card when it breaks. [...]