Monthly Archives: July 2009

Evolis Dualys Printer – The Card Prints Black

When printing with an Evolis Dualys3 ID-card printer, and the card prints solid black, you likely have an improper print-driver setting. This problem most often occurs when printing dual-sided cards, where you intend the front-side to be full-color, with the back-side monochrome-black.

Evolis Dualys3 - Card Prints Black

The Cause of Card Prints Black Issues:

There doesn’t seem to be a definitive cause, but there is a high correlation with updates and upgrades to Windows, and onset of the problem. We believe that these updates and upgrades result in the Dualys3 printer driver being reset to its defaults. In particular, the “ribbon-type” parameter gets reset to assume use of a R3011 print-ribbon, rather that the R3314 ribbon.

The Fix for Card Prints Black Issues:

Prior to beginning the instructions below, please verify that you are logged into Windows with a user-ID that has administrative privileges. Alternately, ensure your ID has been granted elevated privileges sufficient to allow updating printer drivers. If you do not have the required privileges, contact your IT-support provider for assistance.

Step-by-step:

  1. If open, close the application you are using to print cards.
  2. Locate the Windows “Start” button (generally, in the lower-left corner of your screen).
  3. Access the device-driver settings screen, as follows:
    1. Windows 8.1 & Windows 10: Right-click the Windows icon, and select “Settings”, then “Control Panel”, then “Devices and Printers”.
    2. Windows 7: Left-click the Windows icon, and select “Devices and Printers” from the right-side menu. If that choice is not available, select “Control Panel”, then “Devices and Printers”. Note that, if accessing via Control Panel, you may need to switch the Control Panel default view from “Categories” to “Small Icons”, in the upper right of the screen.
    3. Windows XP: Left-click the Windows “Start” button, and select “Printers and Faxes” from the right-side menu. If that choice is not available, select “Control Panel”, then “Printers and Faxes”.
  4. In resultant window, locate the Evolis Dualys3 within the list of printers.
  5. Right-click on the printer then with a left-click, select “Printing preferences”. This will open the device-driver settings window.
  6. Ensure that the “Graphics” tab is selected then change the ribbon setting from “R3011 – 5-panel colour ribbon YMCKO” to ribbon type “R3314 – 6-panel colour ribbon – YMCKOK”.
  7. Single-click on the “Apply” button, then the “OK” button to save the setting change.
  8. Close the device view window, and the Control Panel window (if opened).
  9. Cycle the power on the Dualys3 either with the power button, or by unplugging for 5 seconds, and then plugging in again.
  10. Re-open your card-printing application and resume printing.

Following the above procedure should restore normal printing function for your Evolis Dualys3 printer.

Need more info?

Safe-Card ID Services is an authorized dealer and service provider for the full line of Evolis productions. For further information on or assistance with your Evolis printer, give our ID-card experts a call toll-free at +1 888.485.4696 (US & Canada) or +1 704.535.5200 (elsewhere).

Visitor Management Software

Visitor Management Software – Lobby Track

For excellent visitor and member management software, look no further than Lobby Track 4. The software registers visitors and members. The software will issue permanent and temporary badges as well as track time and attendance. Various activities can be monitored through this software.

SCREEN SHOTS

For detailed information about Lobby Track Software, you can view screen shots from the software on our site.

DEMO VIDEOS

View Demos of the Lobby Track Software

A FREE TRIAL VERSION AVAILABLE

Download a free trial version of the Lobby Track Software

For additional information about visitor id management systems or photo id card printer systems, contact our id card experts at 888-485-4696.

Installing and Setting up the Persona C30e

Guide to Persona C30e Printer Setup and Installation

While unpacking the printer, inspect the packaging to make sure that no damage has occurred during transit. The following items are included with the printer:

1. Power Supply
2. Power Cable
3. Software Installation CD/User Guide
4. User Guide
5. Warranty Statement and Registration Card

Connecting the Printer Power

1. Plug the AC adapter power cable into the back of the printer.
2. Plug the wall power cable into the AC power adapter.
3. Plug the wall power cable into a standard 110VAC power outlet.

Install the Ribbon Cartridge

1. Open the front Cover by pressing the black rubber pad and lowering the cover down.
2. Remove the liner on the card cleaning roller (there is a blue arrow on it) and remove the ribbon securing (this is a blue piece on the back of the cartridge).
3. Slide the ribbon cartridge into the printer.
4. Close the front cover and press the front cover’s black rubber pad until the front cover is securely closed.

Installing Blank Cards into the Card Hopper for Batch Mode Printing

1. Open the card hopper cover.
2. Press the card hopper load lever down until the card tray locks in place.
3. Load up to 100 cards into the hopper. Print side goes down.
4. Close the card hopper cover to release the card tray.

Lower the Card Output Hopper

Pull the output hopper down until it snaps into place.

Install the Print Driver

Close all programs and insert the software installation CD into your computer’s CD drive. The CD’s installer program will automatically open. Follow the CD’s on-screen procedures to complete the installation. During this installation, you will be directed to connect the USB cable and specify the ribbon that will be used.

Printing a Test Print Image

1. Go to your computer’s startup menu. Select Settings>Printers and Faxes or Printers.
2. Double click on the card printer under the printer’s window.
3. Select the printing preferences under the printer drop-down menu which will bring up the printing preferences window.
4. Select the card tab and click on the Test Print button. The image is copied to the printer.

For additional information about Persona C30e printers or photo ID card systems, contact our ID card experts at 888-485-4696.

ID Template Ideas

Many purchasers of ID card printer systems do well when setting up their system components. The problem they sometimes have is in developing the card layout in the design phase.

Prior to beginning the badge design in the ID card software, it is a good idea to determine the requirements of the badge.

Will the card need to be printed on the front and back?
Do you have good quality logos and other images needed for the badge?
What is required on the badge in terms of text, logos, bar codes, and pictures?

Following are a number of badge designs that may assist you in the design layout (Click on the image for an enlarged picture):

Sample ID Badge Sample ID Badge
Sample ID Badge ID Badge Sample
Sample ID Badge ID Badge Sample
Sample ID Badge sample id badge

For additional information about photo id card printer systems or custom photo id cards, contact our id card experts at 888-485-4696.