To maintain warranty coverage for your original or replacement Evolis Primacy print-head, Evolis requires that certain printer cleaning procedures and intervals be observed. The printer automatically tracks the number of prints and cleaning cycles that are performed – but the cleanings must be performed properly in order to be logged for subsequent retrieval by technicians, one of ours or one of Evolis’s.
There are two types of cleanings that must be performed at regular intervals:
- A “regular” cleaning every 1,000 cards. This consists of running a “sticky” cleaning card through the printer, followed by manual cleaning of the print-head with a special foam-tipped cleaning swab that is saturated with IPA alcohol.
- An “advanced” cleaning every 5,000 cards. This consists of running a special IPA alcohol soaked “T-card” through the printer, followed by performance of the “regular” cleaning, as above.
While not required, we recommend removing and cleaning the built-in cleaning roller each time that the ribbon is changed.
RECOMMENDED CLEANING PROCEDURE:
To ensure that the cleaning cycles performed are accurately captured and logged, we recommend using the cleaning wizard integrated within the Evolis Print Center utility program and completing the seven steps listed below:
- Ensure that the printer you wish to clean is connected to the normal/host PC, is powered on and “ready”, and that there are no print-jobs in the printer queue (via Windows’s “Devices and Printers” menu).
- Open the Evolis Print Center utility program – you should see a status window similar to this: Troubleshooting: If the printer is “Offline”, verify that the printer is firmly plugged in and that it is powered on. If the printer is “Not Supervised by Evolis Print Center”, right-click on the Printer Name (i.e., “Evolis Primacy”), and select “Enable Supervision”.
- When the printer status is “Ready”, right-click on the Printer Name (“Evolis Primacy”), then select “Properties”. This will launch a secondary window that looks like the one below (note that we have selected the “Cleaning” view in the left menu bar):**Note: this view provides information regarding the number of cards remaining to be printed before the next required cleaning, the overall card-counter at the time of the last cleaning, and the number of regular cleanings and of advanced cleanings performed since new. It will also display whether the Warranty Cycle has been properly observed and remains in force.
- To begin a cleaning cycle, click on “Proceed with Cleaning” in the left menu bar. The wizard will then present the cleaning options:
- Click the “Start cleaning” button in the appropriate section. This will launch the cleaning wizard, as in the example of the regular cleaning process (below).
- Proceed through the cleaning process by following the instructions on each page of the Cleaning Wizard then clicking the “Next >” button to continue on to the next step. Once you have proceeded through all of the cleaning steps, you will be presented with the “Finish” screen shown below. Clicking the “Finish” button will return you to the main properties menu shown in Step 3.
**Note: If you have executed the Advanced Cleaning process, return to the “Proceed with Cleaning” section shown in Step 4 to follow the advanced cleaning with the Regular Cleaning process.
- To be sure that the cleaning DID register properly, return to the “cleaning” menu screen shown in Step 3 to verify that the value in “Next cleaning in:” has been reset to 1000.
When all steps have been performed, ensure that you reload the printer with cards and ribbons, and then reset the card thickness gauge to the appropriate setting for your cards (we recommend a setting slightly above the actual card thickness so, for a 30 mil card, a setting of 32-33 is most appropriate).
As always, if you should have any questions or problems, our technicians are available at no cost to our clients by phone at +1 704.535.5200.