To maintain warranty coverage for your original or replacement Evolis Primacy print-head, Evolis requires that certain printer cleaning procedures and intervals be observed. The printer automatically tracks the number of prints and cleaning cycles that are performed – but the cleanings must be performed properly in order to be logged for subsequent retrieval by technicians, one of ours or one of Evolis’s.
There are two types of cleanings that must be performed at regular intervals:
A “regular” cleaning every 1,000 cards. This consists of running a “sticky” cleaning card through the printer, followed by manual cleaning of the print-head with a special foam-tipped cleaning swab that is saturated with IPA alcohol.
An “advanced” cleaning every 5,000 cards. This consists of running a special IPA alcohol soaked “T-card” through the printer, followed by performance of the “regular” cleaning, as above.
While not required, we recommend removing and cleaning the built-in cleaning roller each time that the ribbon is changed.
RECOMMENDED CLEANING PROCEDURE:
To ensure that the cleaning cycles performed are accurately captured and logged, we recommend using the cleaning wizard integrated within the Evolis Print Center utility program and completing the seven steps listed below:
Ensure that the printer you wish to clean is connected to the normal/host PC, is powered on and “ready”, and that there are no print-jobs in the printer queue (via Windows’s “Devices and Printers” menu).
Open the Evolis Print Center utility program – you should see a status window similar to this: Troubleshooting: If the printer is “Offline”, verify that the printer is firmly plugged in and that it is powered on. If the printer is “Not Supervised by Evolis Print Center”, right-click on the Printer Name (i.e., “Evolis Primacy”), and select “Enable Supervision”.
When the printer status is “Ready”, right-click on the Printer Name (“Evolis Primacy”), then select “Properties”. This will launch a secondary window that looks like the one below (note that we have selected the “Cleaning” view in the left menu bar):**Note: this view provides information regarding the number of cards remaining to be printed before the next required cleaning, the overall card-counter at the time of the last cleaning, and the number of regular cleanings and of advanced cleanings performed since new. It will also display whether the Warranty Cycle has been properly observed and remains in force.
To begin a cleaning cycle, click on “Proceed with Cleaning” in the left menu bar. The wizard will then present the cleaning options:
Click the “Start cleaning” button in the appropriate section. This will launch the cleaning wizard, as in the example of the regular cleaning process (below).
Proceed through the cleaning process by following the instructions on each page of the Cleaning Wizard then clicking the “Next >” button to continue on to the next step. Once you have proceeded through all of the cleaning steps, you will be presented with the “Finish” screen shown below. Clicking the “Finish” button will return you to the main properties menu shown in Step 3. **Note: If you have executed the Advanced Cleaning process, return to the “Proceed with Cleaning” section shown in Step 4 to follow the advanced cleaning with the Regular Cleaning process.
To be sure that the cleaning DID register properly, return to the “cleaning” menu screen shown in Step 3 to verify that the value in “Next cleaning in:” has been reset to 1000.
When all steps have been performed, ensure that you reload the printer with cards and ribbons, and then reset the card thickness gauge to the appropriate setting for your cards (we recommend a setting slightly above the actual card thickness so, for a 30 mil card, a setting of 32-33 is most appropriate).
As always, if you should have any questions or problems, our technicians are available at no cost to our clients by phone at +1 704.535.5200.
HID Global has provided a video guide to cleaning the HDP5000 printer. In it, you will see the contents of the cleaning kit as well as how to run the cleaning process. To clean your HDP5000, you will need a 089200 cleaning kit, your computer, and the printer. Before beginning any cleaning process, remove the retransfer film, print film, and card input hopper.
We recommend that you run the basic cleaning process every 1000 cards in order to keep your printer in optimal working condition:
Open the cleaning kit and remove the adhesive backed card.
Remove the paper backing and place the card at the entrance to the printer input feed.
In your PC’s start menu, open “Devices and Printers.”
Right click on the HDP5000 and choose “Printing preferences.”
Within this window, click the “Toolbox” button on the bottom left, then open the “Clean Printer” tab.
Review the instructions provided to make sure that you are prepared to run the cleaning process, then click the “Clean” button at the bottom of the window.
Less frequently (we recommend every 3000 cards), run the alcohol cleaning card:
Open the card and insert it into the input hopper.
Hold the card in place and press the forward button for 10 seconds.
Continue to hold the card and press the back button for 10 seconds.
Feed the card through the printer by pressing the forward button until the card exits the printer.
To clean the printhead (also every 3000 cards, we recommend completing this process with the alcohol cleaning process detailed above):
Disconnect the printer power supply.
Open the printhead cleaning swab.
Open the front panel of the printer.
Remove the ribbon.
Squeeze to saturate the tip of the cleaning swab.
Firmly wipe across the surface of the printhead.
After finishing any cleaning process, replace the ribbons and retransfer film and close the front panel.
To clean the outside of the printer, use the cleaning pad provided in the cleaning kit. Additionally, each new film cartridge comes with a cleaning roller, which is inserted at the input feed. We recommend changing that roller every time you change the film in order to keep your printer at its cleanest.
As always, if you have any questions or need any assistance, please do not hesitate to contact our experts at +1 704.535.5200 or +1 888.485.4696.
The following video provided by Evolis provides manufacturer instructions illustrating how to complete a routine printer cleaning with a cleaning card.
1. Open the printer lid on the top of the printer.
2. Remove the print ribbon.
3. Close the lid.
4. Open the card input hopper.
5. Remove all blank cards.
6. Shift the card thickness gauge to “MAX”.
7. Remove the adhesive strip from the cleaning card.
8. Place the cleaning card in the input hopper and leave the hopper door open.
9. Press the power button twice.
10. The card will be automatically cycled through the printer and ejected into the output hopper.
11. Remove the card from the output hopper and close the card output hopper.
12. Open the printer lid.
13. Replace the print ribbon and close the lid.
14. Return unused cards to the input hopper.
15. Return the thickness gauge to its correct setting and close the hopper door.
For information about the Evolis Primacy printer, please contact our ID card experts at +1 888.485.4696.
Ribbon insert provided by HID, indicated the need for a firmware update.
Hopefully, many of you are staying on top of your firmware updates. If you aren’t and have a Fargo printer, today is the day to catch up. HID Fargo has updated the RFID chip in their 442xx print ribbons. As you may know, the RFID chip ensures that you have genuine HID/Fargo ribbons, which assures warranty coverage and proper functioning, plus enables automatic ribbon sensing and settings for those who may switch ribbons periodically. As a result of this change, if you have a Persona C30 or PersonaC30e, you may find that your printer does not immediately recognize your new 442xx ribbon, making the printer unusable until the proper device firmware is loaded.
If this is the case, you simply need to update your printer’s firmware. (If you like to get ahead of potential pitfalls, this is also a great process to undergo–it will help you stay on top of important updates in the future!) This can be done by using the Fargo Workbench Utility to download and install any new firmware, as well as any driver updates. These steps will help you make this update smoothly:
Ensure your Fargo printer is connected and powered on, and that you have a “live” internet connection, then start/run Fargo Workbench
In the upper-right of the application screen is a drop-down box where you can select the Fargo printer you wish to work with (if you have only one, it should be pre-selected);
Click on the “Update Manager” icon in the upper-left of your screen;
Click the link to “Check for Updates” just under the Update Manager icon. Workbench will automatically connect to the HID/Fargo servers, and report any needed updates to either the printer drivers or the firmware.
If any updates are found, click the appropriate button to first “Download”, then to “Apply” the discovered updates. If both driver and firmware updates are available, we recommend applying the driver update(s) first, and then the firmware update.
If no updates are available, then congratulate yourself for avoiding trouble before it found you!
If you have already installed the most recent firmware and your printer still does not recognize your ribbon, or if you have trouble with any of the above, please call one of our experts at +1 704.535.5200 or +1 888.485.4696 (US & Canada). We’re happy to help!
Evolis released new Linux drivers in December 2014 for the Zenius, Primacy, Quantum 1 & 2, Dualys 1/2/3, Tattoo 1 & 2, Pebble 2/3/4, and Securion printers. These drivers are now available with RPB or DEB installation packages for the 64 and 32 bit versions.
The new drivers for all of the printers listed above (as well as drivers for other operating systems) can be downloaded here. As a reminder, we recommend keeping your drivers up-to-date (and that you update your firmware at the same time!) to ensure that your printer operates at maximum efficiency.
As always, our experts are ready to help with any problems or questions and can be reached at +1-704-535-5200 or +1-888-485-4696.
It’s the last week of 2014! Which means that it’s time for me to remind you that Evolis’s Trade-In/Trade-Up and Fargo’s UpTrade 2014 promotions end on Wednesday. In order to get the most value for your current, sad printer, order your new printer by 12/31.
To order to for more information, call one of our experts at +1-704-535-5200 or +1-888-485-4696.
As we approach the end of the year, many of you are assessing your needs for the upcoming year. If your printer has been on your naughty list this year, now is the time to act. Evolis has a very generous trade-in/trade-up promotion that, like Fargo’s UpTrade promotion (mentioned last week), is expiring on December 31, 2014.
If your printer is under-performing or you have any questions about this promotion, please contact one of our experts at +1-704-535-5200 or+1-888-485-4696.
We’ve received news that Fargo’s Persona C30e and DTC550 will no longer be supported. They have been discontinued for a while now, but parts for maintenance will no longer be produced after the end of the year.
This is a good time to remind everyone that HID Global’s current UpTrade promotion ends December 31, 2014. If you’re sitting on a DTC550 (or any other older printer) now is a great time to trade it in and take advantage of this program to get credit toward a great new Fargo machine.
If you have any questions about what printer might be best for you or how this change will affect you, don’t hesitate to call one of our experts at +1-704-535-5200 or +1-888-485-4696.
HID Global has recently updated Asure ID to version 7.5. The program can be downloaded online directly from HID, and is available as a free update for currently licensed users of Asure ID 2009, and Asure ID 7.x (users of Asure ID 5.x, please contact us for special upgrade pricing!). For help installing the update and accessing new shortcuts and functions of Asure ID 7.5, HID has provided an updated user guide, which many users will find helpful. The update targets increased functionality and support for HID’s ever-expanding ecosystem. Some highlights follow.
HID has updated the toolbar and application sidebar to more closely mirror recent Windows updates, making it more familiar for Windows users, as well as to accommodate the iClass SE Encoder capabilities. In addition, they have expanded database support, improved the configuration wizard for LDAP, enhanced template binding and Active Directory database connections, and expanded options for encoding timeout settings. These updates allow for increased customization and ease of use for database managers.
Data entry and management have become easier with Asure ID 7.5 too. Users can now save font sizes and font types for both table and record views, further increasing customization options. HID has introduced keystrokes to simplify data entry, including the capability to use the shift key to highlight multiple records. Asure ID 7.5 remembers the last crop location and size to make it easier to manipulate photographs and quickly produce photo IDs, extremely useful when the user’s image location is fixed. Additionally, a quick filter feature has been added to allow users to specify the order of entries. All of these updates aid in smoother, quicker data entry and management of databases and data records.
As HID expands their ecosystem to include embedded (within FARGO printers) and standalone iClass SE Encoders, they have updated Asure ID to allow for easier access control integration. Asure ID 7.5 enables users to utilize all of the features of the iClass SE Encoder, including the ability to register card data to compatible access control programs directly from the Asure ID, and to manage new card types.
As always, if you need assistance applying these updates, or if you should have any questions, you can call and speak with our experts at +1 888.485.4696 or +1 704.535.5200. We are always glad to help!