Author Archives: SafeCard ID Team

Bar Codes Not Working when Scanned

Question to our Technical Support Staff:

My bar code will not read when placing the card on/in the scanner.

Techncial Response:

One of the reasons that the bar code will not read may be that the printer driver settings are incorrect in the id card printer that is printing on the PVC card. The id card printer may be set to print a process called a “composite card.” This process is incorrect as the bar code needs to be printed by a true resin black process.

If you think your id card printer is not printing in true resin black. Follow the procedures below to check and/or correct your printer settings.

    1. Pull out the print ribbon from your printer after you have printed a card containing a bar code.
    2. Look at each panel of the ribbon that has printed the card containing the bar code.
    3. If you see places in each of the various ribbon panels that look like the bar code, the printer has built the bar code by using color panels. This is the composite printing and the bar code will not work correctly in most instances.
    4. To change the printer settings to require the bar code print in resin black, go to the K-resin tab in your print driver.
    5. Set the tab to print K-resin black for the bar code.
    6. Apply the settings.
    7. Rerun the print job. This should solve the bar code problem.

For specific information about Fargo printers and the capabilities of current ID card printer systems, contact our ID card experts toll free at 888-485-4696.

Evolis Printer – Install a USB Printer on a Mac 10.4 or 10.5

Following are the steps to install the Evolis printer driver on a Mac 10.4 or 10.5:

1. Prior to starting the installation, plug in the printer to the Mac and make sure that you have Administrator rights.
2. Go to the Evolis website at www.evolis.com. Download the necessary driver and follow the instructions during your installation.
3. Open the System Preferences.
Mac Installation
Then open the printers and faxes.
Mac Installation
4. Click on the + to add and select the printer which should be already detected.
Mac Installation
5. In the Print using section, choose Select a driver to use
Mac Installation
6. Choose in the menu list the Evolis driver and the language you need. Click on Add to validate your choice.
Mac Installation
7. The driver is now ready to be used.
8. You are ready to print your first card.
Mac Installation

Mac Installation
9. Make sure the correct driver has been selected for the printer and check the paper size in on Card. Go to Printer features to access the Evolis driver properties
Mac Installation
10. To communicate with the printer via the driver you need to follow the steps below
Mac Installation

For more information about Evolis printers, search our blog about Evolis printer support or call or ID experts at 888-485.4696.

Evolis Printer – Install an Ethernet Printer on Mac 10.4 and 10.5

Following are the steps to install the driver on a Mac 10.4 or 10.5:

1. Prior to starting the installation, plug in the printer to the Mac and make sure that you have Administrator rights.

2. Go to the Evolis website at www.evolis.com. Download the necessary driver and follow the instructions during your installation.

3. Open the System Preferences.
Mac Installation

Then open the printers and faxes.
Mac Installation

4. Click on the + to add and then click on the IP PRINTER button printer which should be already detected.
Mac Installation

5. Choose the HP Jet Direct Socket option in the Printer Broswer section, choose Select a driver.
Mac Installation

6. Enter the printer’s IP address and select EVOLIS in the Print Using section.
Mac Installation

7. Choose in the menu list the Evolis driver and the language you need. Click on Add to validate your choice.
Mac Installation

8. The driver in now ready to be used.
Mac Installation

9. To print your design, open your card printing software. Click on file and print to access the printing properties.
Mac Installation

10. Make sure the correct driver has been selected for the printer and check the paper size in Card. Go to the printer features to access the Evolis driver properties if you need to communicate with the printer.
Mac Installation

11. Open the driver spooler from the Print and Fax section and click on Utility
Mac Installation

For more information about Evolis printers, search our blog about Evolis printer support or call our ID experts at 888-485.4696.

Installing Asure 2009 ID Software

Installing Asure ID 2009

Place the CD in the computer and it should start automatically. If it does not start browse to the CD ROM drive and run the “Asure_ID_2009_Setup.exe”.

Here is the initial screen that is given:

Select the language the software is to be installed in and click “OK” Next the following screen is presented:

If the system is missing required pre-requisites the software will be loading them, click
“Next” to load the pre-requisites.

The following screen shot shows the first screen of the actual loading of the software. Keep in mind, that if the computer already has all of the pre-requisites installed this will be the screen shown after the start of the installation:

Click “Next” to begin installing the software on the computer.

The following window is displayed next:

This is the Software License Agreement, the Terms of the Agreement MUST be accepted to continue with the installation.

This is the final screen before the files are copied to the computer:

Click “Next” to start copying the files to the computer.

This is the final screen shot showing that the software has been installed and is now ready to use. Please make reference to the Note on this screen:

“The User ID and Password to use on first use is “admin””.

Click “Finish” to exit the installation program.

Fargo Printer – Cleaning the ID Card Printer

Fargo HDP5000

It is important to keep the Fargo card printer clean to provide professional quality ID card printing for years to come. When cleaning the printer, follow the steps below to ensure the printer is cleaned correctly.

CLEANING THE PRINTHEAD

1. Open the printer front cover.
2. Remove the print ribbon.
3. Squeeze the printhead cleaning swab to saturate the tip of the swab with alcohol.
4. Rub the swab gently back and forth over the length of the printhead.
5. When the printhead is completely dry, replace the ribbon and close the front cover.

CLEANING THE PLATEN AND CARD FEED ROLLERS

1. Open the printer front cover and remove the print ribbon.
2. Remove the cards from the printer’s input hopper.
3. Use the cleaning card from the cleaning kit and remove the adhesive backing from both sides of the card.
4. Insert the cleaning card into the single feed card slot until the card stops.
5. From your computer, open the printer driver and select “printing preferences.”
6. Click on the “clean printer” button.
7. Click on the “clean” button.

At this point, the printer will pull in the cleaning card. The printer will perform an automated cleaning.

Cleaning the Printer’s Interior

Occasionally, use a cleaning pad from your cleaning kit to remove dust and dirt from inside the printer.

Cleaning the Printer’s Exterior

Use a cleaning pad from the cleaning kit to remove dirt from the outside of the printer.

For information about the Fargo HDP5000 printers or other Fargo printers, contact us for a free consultation at 888-485-4696.

Evolis Pebble – Setting the Correct Ribbon Settings

Evolis Pebble 4

The majority of people who print ID badges set the system up for the single badge design and are good to go. Other groups have various cards designs for various applications. Some of these cards may be full color and other cards may be single color. To save on costs, the single color cards can be printed using a single color ribbon and a ribbon change is made when switching from the single color to a multi color card.

If your cards are not printing correctly after switching out the ribbon, follow the following steps on your PC to adjust the printer and software to the new ribbon selection.

    • 1. Go to your computer start button.
      2. Select printers and faxes
      3. Select the Evolis Pebble and right click.
      4. Select printing preferences.
      5. On the graphic tab, the first selecton is “ribbon”. Select the correct ribbon for your new printing job. Click “Set Ribbon.” Click “Ok.”

When you open your ID card software, check the printer settings. Make sure that your ribbon selection is the same as the one you set in the printer driver.

For information about ID card printers or specific Evolis printers, contact us for a free consultation at 888-485-4696.

Evolis Dualys Printer – The Card Prints Black

Evolis Dualys

If you are using a Dualys ID card printer and the printed card is all black, adjustments need to be made in the printer for correct printing. Follow the directions below to change the printer driver settings.

Prior to beginning the instructions below, please verify that you have administrator rights or have capabilities to change the driver functions on your computer. Some users have not been given rights to update the following from their IT department.

  1. Go to your Start button.
  2. Select Printers and Faxes
  3. In the list of printers, select the Dualys printer and right click.
  4. In the Printing Preferences, left click.
  5. Change the YMCKO R3011 ribbon type to the YCMKOK R3314 ribbon type.
  6. Select apply and then click ok.

For a free consultation regarding Evolis printers, give our ID card experts a call at 888-485-4696.

Fargo Printer – Wrong Ribbon Error

Fargo HDP5000

If you are using a Fargo ID card printer and receive a “wrong ribbon” error on your printer LCD screen or computer monitor, follow the directions below to change the printer driver settings.

Prior to beginning the instructions below, please verify that you have administrator rights or have capabilities to change the driver functions on your computer. Some users have not been given rights to update the following from their IT department.

    • 1. Go to your Start button.
      2. Select Printers and Faxes
      3. In the list of printers, select the Fargo id card printer you are using and right click.
      4. Select Printing Preferences and left click.
      5. In the tabs, select the Device Options tab.
      6. Change the ribbon type to the correct ribbon type that is being used.
      7. Select apply and then click ok.

For information about the Fargo HDP5000 printers or other Fargo printers, contact us for a free consultation at 888-485-4696.

Visitor Management Software

Visitor Management Software – Lobby Track

For excellent visitor and member management software, look no further than Lobby Track 4. The software registers visitors and members. The software will issue permanent and temporary badges as well as track time and attendance. Various activities can be monitored through this software.

SCREEN SHOTS

For detailed information about Lobby Track Software, you can view screen shots from the software on our site.

DEMO VIDEOS

View Demos of the Lobby Track Software

A FREE TRIAL VERSION AVAILABLE

Download a free trial version of the Lobby Track Software

For additional information about visitor id management systems or photo id card printer systems, contact our id card experts at 888-485-4696.

Installing and Setting up the Persona C30e

Guide to Persona C30e Printer Setup and Installation

While unpacking the printer, inspect the packaging to make sure that no damage has occurred during transit. The following items are included with the printer:

1. Power Supply
2. Power Cable
3. Software Installation CD/User Guide
4. User Guide
5. Warranty Statement and Registration Card

Connecting the Printer Power

1. Plug the AC adapter power cable into the back of the printer.
2. Plug the wall power cable into the AC power adapter.
3. Plug the wall power cable into a standard 110VAC power outlet.

Install the Ribbon Cartridge

1. Open the front Cover by pressing the black rubber pad and lowering the cover down.
2. Remove the liner on the card cleaning roller (there is a blue arrow on it) and remove the ribbon securing (this is a blue piece on the back of the cartridge).
3. Slide the ribbon cartridge into the printer.
4. Close the front cover and press the front cover’s black rubber pad until the front cover is securely closed.

Installing Blank Cards into the Card Hopper for Batch Mode Printing

1. Open the card hopper cover.
2. Press the card hopper load lever down until the card tray locks in place.
3. Load up to 100 cards into the hopper. Print side goes down.
4. Close the card hopper cover to release the card tray.

Lower the Card Output Hopper

Pull the output hopper down until it snaps into place.

Install the Print Driver

Close all programs and insert the software installation CD into your computer’s CD drive. The CD’s installer program will automatically open. Follow the CD’s on-screen procedures to complete the installation. During this installation, you will be directed to connect the USB cable and specify the ribbon that will be used.

Printing a Test Print Image

1. Go to your computer’s startup menu. Select Settings>Printers and Faxes or Printers.
2. Double click on the card printer under the printer’s window.
3. Select the printing preferences under the printer drop-down menu which will bring up the printing preferences window.
4. Select the card tab and click on the Test Print button. The image is copied to the printer.

For additional information about Persona C30e printers or photo ID card systems, contact our ID card experts at 888-485-4696.