Author Archives: SafeCard ID Team

Datacard Printers – Change the Supplies on a SD Series Card Printer

See how easy it is to change ribbons and cleaning rollers using the Datacard SD series card printer models. This free training video provided by the Datacard Group will demonstrate how to properly change the ribbon and rollers.

Safe-Card ID is an authorized provider of SD series card printers manufacturered by Datacard. If we can assist you with Datacard printers or supplies, we would love to hear from you.

ID Works Software – Connect to a SQL 2008 Database using the OLE DB Connection

Datacard Group has released a free training video demonstrating how to connect your SQL Database to their software by using the OLE DB connection. You will find steps needed to make this connection in their video below.

Safe-Card ID is an authorized distributor of Datacard Printers and supplies. We also supply many types of access cards and badge holders. We look forward to hearing from you when we can assist you with your needed supplies.

ID Works Software – Creating a Record and Printing the Card with ID Works Software

Datacard Group has released free training videos to show how to design an ID card, create a record and print the card using their ID Works software. Following is a free video demonstrating how to print a card through the software.

Safe-Card ID is an authorized distributor of Datacard SD printers and software. If we can assist you with a printer or supplies, we would love to hear from you.

Paper Backed and Mylar Backed Adhesive Cards

With the popularity of access cards in so many workplaces, their is often a need to combine both the access card and the photo ID card of the employee. Some access cards can be printed on, however, there are some cards that are non-printable. No matter which of these cards may be yours, there is sometimes a desire to be able to remove the ID card information from the access card at some point in the future.

With the advent of the adhesive card, an access card like the HID access card, can be both access and a custom printed ID. The adhesive card can be printed on using an ID card printer. Just as with a standard 30 ml card, the most ID card printers will print your card design on this 10 ml adhesive card. (Please check your printer owner manual to ensure capability and proper printer settings.

Once the card has completed printing, the paper or mylar backing on the card can be removed and the 10 ml PVC can be adheared to the access card.

For details about the cards, please see our product pages

10 ml Adhesive Cards
10 ml Adhesive Cards with Mylar

Please contact our ID card experts at 888-485-4696 for additional information about ID card products.

ID Works Software – Creating an Database for Your ID Cards

After your ID card design is completed, you will want to create a database to store the custom information that will be printed on each identification card. The following video from Datacard provides instructions to create the database storing your unique card information.

If you need assistance in locating the best ID card printer, card design software or printing supplies for your photo id needs, contact our ID card experts at Safe-Card ID. They can be reached toll free at 888-485-4696.

ID Works Software – Add a Barcode Field to a Card Design

Datacard has provided a free training video to demonstrate how to add a barcode field to a id card design when using their ID Works software. Steps to add the barcode field can be seen in the video below:

Safe-Card ID is proud to offer Datacard printers and supplies for printing your custom card needs. Please contact our ID card experts toll free at 888-485-4696 for assistance with your Datacard product selection.

ID Works Software – How to Add Fields to a Production Template

Need to know how to add text fields and other fields to your card template in ID Works card printing software? Check out this video for step by step instructions.

Our ID card experts at Safe-Card ID can assist you with your ID card printer, ID card software and any supplies needed to complete your ID cards. Contact us toll free at 888-485-4696.

Persona C30e – How to Calibrate the Ribbon

To calibrate the ribbon sensor, click the Start button in the lower left corner of your monitor and select Settings. Then select Printers and Faxes. Depending on your installation of Windows, you may need to go to the Control panels and then select Printers.


In the Printers and Faxes window, Right Click on the driver for your printer and select Printing Preferences from the list.

In the Persona C30e Card Printer Printing Preferences window, Select the Calibrate tab and then click the Sensors button.

For the C30 and C30e printers follow the instructions in the Calibration window to calibrate the ribbon sensor. When the calibration is complete, the printer will beep twice.

Note that for the C30 or C30e printer, you must cover the front of the printer before clicking the send button to prevent ambient light from entering the printer as it may negatively impact the ribbon calibration process.

For information about Fargo printers or other photo id card systems, contact our ID card experts at 888-485-4696.

Evolis Pebble 4 – All the Lights are On

If you are trying to print cards with your Evolis Pebble printer and find it not functioning properly, some setup changes or adjustments may be needed. If you notice that all the lights are on (indicator lights above the main power button/light), follow the steps below to see if the problem can be fixed.

Pebble 4 - All the lights are on

Verify Printer Set-up:

  1. Make sure cards are loaded into the card hopper, the card hopper is properly fitted to the printer, and there are no obstructions in the hopper or the card input path.
  2. Check the card thickness gauge and set it to a value just above the thickness of your cards. (e.g. – if you use standard 30 mil cards, set the gauge lever just above 30, to approximately 32 or 33).
  3. Make sure you have print ribbon remaining on the current spool, and that it is loaded properly. If you are unsure about the proper fitment of the ribbon, there is a manufacturer’s sticker on the inside of the ribbon cover that depicts the proper placement.
  4. Verify that the USB or the network connection is firmly attached to both the printer and the host computer or network jack or switch.
  5. Ensure the power connectors are firmly and properly seated at each of the wall-plug, the AC/DC adapter, and the printer. While doing so, also verify you have the correct power adapter – Evolis original-equipment AC/DC adapters are branded as either “Evolis” or “SwitchBox”, and have output power of 72w (24v @ 3A).

Verify Computer Set-up:

  1. Open the Windows “Devices and Printers” view (“Printers and Faxes” if Windows XP). You can find this link from Windows Control Panel.
  2. See if you have just one, or multiple instances of the Pebble printer listed (e.g. – “Evolis Pebble”, “Evolis Pebble (Copy 1)”, etc.). If multiple instances exist, the ones that are “greyed out” can and should be removed sequentially by right-clicking on each icon, then selecting “Remove this Device”. You should then be left with just one, functional instance of the printer/driver.
  3. Disconnect the power to the printer, or power off with a 2 second push of the printer power button.
  4. Clear the Windows print queue by right-clicking on the Evolis Pebble printer and selecting “See What’s Printing”. When the print queue view opens, if any pending or in-process print jobs are present, click “Printer” on the menu bar, and then click “Cancel All Documents”. Verify with “OK” if requested. Wait for all jobs to clear before closing the queue view.
  5. Determine which ribbon is in the printer and ensure the Windows print-driver is set for use of this ribbon type as follows:
    1. Locate then right-click on your Evolis Pebble printer, then select “Printing preferences”.
    2. Near the top of the “Graphics” tab, you will see a ribbon designation, and a drop-down box that allows you to set the ribbon type manually. Ensure this setting matches the ribbon you have loaded in the printer. The most common settings will be the R3011 ribbon, when printing full-color cards, or R2011 when printing black-only, monochrome cards.
  6. Reconnect or power-up the Pebble printer again.

Confirm the Results:

  1. Once again open the Windows “Devices and Printers” view (“Printers and Faxes” if Windows XP).
  2. Locate the Pebble printer, then right click on it and select “Printing Preferences”.
  3. Select the “Tools” tab, then click the “Test Card” button on the top-left of the screen.
  4. If a test card prints normally, you have verified that the printer is set up properly, and that Windows has been set up properly as well.

Verify the Software Set-up:

There are a variety of card-printer software packages available, so our advice here is limited and generic:

  1. Open the software program you use for card-printing;
  2. In your printer settings, ensure that you are directing card output to the Evolis Pebble printer;
  3. Verify that any document or page set-up options, including portrait/landscape orientation, margins, paper (card) size, and range / record selections have been made properly.
  4. If one card template or file is causing issues, try another to see if it works. If one works, but another does not, your problem is with the setup options of the non-working card file.

Following the steps above will usually resolve a Pebble printer issue when all the lights are on,  If the problem persists, additional steps may be needed to reset the printer. Evolis printers purchased from Safe-Card ID come with free telephone technical support for the life of the printer. If you are such a client and need personalized assistance, we’d be happy to help you! Contact us toll-free at +1 888.485.4696, and have your customer or invoice number handy, along with the printer serial number for fastest service.