Category Archives: Evolis Printer

Evolis Printer – How to Change a Print Ribbon

The Safe-Card ID video team completed another instructional video to help Evolis printer owners know how to correctly change a printer ribbon in an Evolis Pebble and Evolis Dualys printer. Follow the steps below and you will be set to print.

Changing a print ribbon:

1. Open the printer cover.
2. Remove the ribbon from the packaging.
3. Lay the ribbon as indicated on the instruction panel in the printer, making sure that the ribbon runs over the top of the two spools.
4. Close the lid.
5. The printer will cycle through to start printing on the right panel.

If you need information about PVC card printing system, contact our experts at 888-485-4696. We would love to hear from you.

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Evolis Zenius ID Card Printer – Remove and Replace the Cover

Evolis, a French manufacturer of ID card printers, has provied the following video about their newest printer model release, the Evolis Zenius ID card printer. This video demonstrates how to remove and replace the cover on the printer.

If you need assistance in obtaining an Evolis printer or in purchasing card printing supplies, please contact our ID card experts at 888-485-4696.

Evolis Pebble 4 – All the Lights are On

If you are trying to print cards with your Evolis Pebble printer and find it not functioning properly, some setup changes or adjustments may be needed. If you notice that all the lights are on (indicator lights above the main power button/light), follow the steps below to see if the problem can be fixed.

Pebble 4 - All the lights are on

Verify Printer Set-up:

  1. Make sure cards are loaded into the card hopper, the card hopper is properly fitted to the printer, and there are no obstructions in the hopper or the card input path.
  2. Check the card thickness gauge and set it to a value just above the thickness of your cards. (e.g. – if you use standard 30 mil cards, set the gauge lever just above 30, to approximately 32 or 33).
  3. Make sure you have print ribbon remaining on the current spool, and that it is loaded properly. If you are unsure about the proper fitment of the ribbon, there is a manufacturer’s sticker on the inside of the ribbon cover that depicts the proper placement.
  4. Verify that the USB or the network connection is firmly attached to both the printer and the host computer or network jack or switch.
  5. Ensure the power connectors are firmly and properly seated at each of the wall-plug, the AC/DC adapter, and the printer. While doing so, also verify you have the correct power adapter – Evolis original-equipment AC/DC adapters are branded as either “Evolis” or “SwitchBox”, and have output power of 72w (24v @ 3A).

Verify Computer Set-up:

  1. Open the Windows “Devices and Printers” view (“Printers and Faxes” if Windows XP). You can find this link from Windows Control Panel.
  2. See if you have just one, or multiple instances of the Pebble printer listed (e.g. – “Evolis Pebble”, “Evolis Pebble (Copy 1)”, etc.). If multiple instances exist, the ones that are “greyed out” can and should be removed sequentially by right-clicking on each icon, then selecting “Remove this Device”. You should then be left with just one, functional instance of the printer/driver.
  3. Disconnect the power to the printer, or power off with a 2 second push of the printer power button.
  4. Clear the Windows print queue by right-clicking on the Evolis Pebble printer and selecting “See What’s Printing”. When the print queue view opens, if any pending or in-process print jobs are present, click “Printer” on the menu bar, and then click “Cancel All Documents”. Verify with “OK” if requested. Wait for all jobs to clear before closing the queue view.
  5. Determine which ribbon is in the printer and ensure the Windows print-driver is set for use of this ribbon type as follows:
    1. Locate then right-click on your Evolis Pebble printer, then select “Printing preferences”.
    2. Near the top of the “Graphics” tab, you will see a ribbon designation, and a drop-down box that allows you to set the ribbon type manually. Ensure this setting matches the ribbon you have loaded in the printer. The most common settings will be the R3011 ribbon, when printing full-color cards, or R2011 when printing black-only, monochrome cards.
  6. Reconnect or power-up the Pebble printer again.

Confirm the Results:

  1. Once again open the Windows “Devices and Printers” view (“Printers and Faxes” if Windows XP).
  2. Locate the Pebble printer, then right click on it and select “Printing Preferences”.
  3. Select the “Tools” tab, then click the “Test Card” button on the top-left of the screen.
  4. If a test card prints normally, you have verified that the printer is set up properly, and that Windows has been set up properly as well.

Verify the Software Set-up:

There are a variety of card-printer software packages available, so our advice here is limited and generic:

  1. Open the software program you use for card-printing;
  2. In your printer settings, ensure that you are directing card output to the Evolis Pebble printer;
  3. Verify that any document or page set-up options, including portrait/landscape orientation, margins, paper (card) size, and range / record selections have been made properly.
  4. If one card template or file is causing issues, try another to see if it works. If one works, but another does not, your problem is with the setup options of the non-working card file.

Following the steps above will usually resolve a Pebble printer issue when all the lights are on,  If the problem persists, additional steps may be needed to reset the printer. Evolis printers purchased from Safe-Card ID come with free telephone technical support for the life of the printer. If you are such a client and need personalized assistance, we’d be happy to help you! Contact us toll-free at +1 888.485.4696, and have your customer or invoice number handy, along with the printer serial number for fastest service.

Evolis Pebble Printer – How to Clean the Cleaning Rollers

The Evolis Pebble ID card printer will provide colorful, personalized ID badges for many years. In fact, Evolis believes in their printers so much they provide a three year warranty on this printer which is one of the longest manufacturer warranties in the business.

To keep your printer working at it’s best, it is important to follow manufacturer recommendations for maintenance. The following Evolis video demonstrates how to clean the cleaning rollers in an Evolis Pebble printer.

1. Open the printer cover.

2. Remove the printer ribbon.

3. Locate the cleaning roller and remove it from its housing.

4. Use a cleaning wipe provided by Evolis.

5. Remove any dust by gently rubbing the wipe across the roller surface.

6. Once the roller is clean and dry place it back into the printer.

7. Set the ribbon back into the printer.

8. Close the printer cover.

If you are interested in information about the Evolis Pebble printer or other Evolis printers available, contact our ID card experts at 888-485-4696.

Evolis Pebble Printer – How to Clean the Printhead

For best ID badge printer performance, it is recommended that you keep your printer as clean as possible. To keep the printhead free of any dust particles, follow the manufacturer’s recommended cleaning schedule. The following Evolis video displays how to clean the printhead with a cotton swab from your Evolis cleaning kit.

1. Unplug the power cable to power off the printer.

2. Open the printer cover.

3. Use a cotton swab from your cleaning kit and press the center of the tube until it clicks and releases the cleaning product.

4. Gently apply the cotton swab onto the printhead moving it from left to right and for a few seconds.

5. Close the cover.

6. Wait a couple of minutes before using the printer until the cleaning product has dried.

7. Reconnect the power cable.

If you are interested in information about the Evolis Pebble printer or other Evolis printers available, contact our ID card experts at 888-485-4696.

Evolis Pebble Printer – How to Print a Test Card

1. Make sure a ribbon is installed in the printer and that a blank card is loaded in the feeder.

2. Switch off the printer by pressing the push button for a few seconds. The green LED light switches off.

3. Then power on your printer while simultaneously pressing the push button.

4. Release the button when the LED light starts blinking.

5. The test card is printed within seconds. It displays information such as the printer model and serial number.

6. The test card is then ejected into the output hopper.

If you are interested in information about the Evolis Pebble printer or other Evolis printers available, contact our ID card experts at 888-485-4696.

Evolis Pebble Printer – How to Load Cards

The Evolis Pebble printers provide sharp, colorful custom ID cards. When installing the printer, it is important to know how to correctly place PVC cards into the card hopper. Following these instructions regarding the proper way to load cards into the Evolis Pebble card printer:

  1. Press on both sides of the feeder and detach it from the printer by lifting it up and out.
  2. Flip the feeder over to gain access to the lower part.
  3. Depress the plate and insert the cards Repeat the process until you have filled the feeder with the required number of cards.
  4. If required, adjust the gauge from right to left to match the thickness of the cards to be processed.
  5. Insert the feeder back into the printer, The feeder will be correctly positioned when you can hear a click when inserting it into the printer.

If you are interested in information about the Evolis Pebble printer or other Evolis printers available, contact our ID card experts at 888-485-4696.

Evolis Pebble Printer – How to Use the Manual Feeding Mode

If you have an Evolis Pebble and wish to use the manual feeding mode, you will find the steps to attaching the feeder in the following Evolis video.

1. Remove the printer feeder.

2. Use the gauge and adjust it to the “Max” position.

3. Insert the manual feeding tray. Then press on the top of the feeder until the feeder clicks audibly into its slot. Select the “manual feeder” from the “feeding source is” menu and choose the desired outcome mode.

4. Insert the cards in the printer.

If you are interested in information about the Evolis Pebble printer or other Evolis printers available, contact our ID card experts at 888-485-4696.

Evolis Tattoo 2 – How to Clean the Interior of the Printer

Following is an illustrated process to clean the interior of an Evolis Tattoo 2 ID card printer. This Evolis produced video will provide you with the steps needed to keep your printer running in peak condition.

1. Switch the printer power on and open the cover.

2. Remove the ribbon and close the cover.

3. Press on both sides of the feeder and detach it from the printer by lifitng it up and out.

4. Remove any cards located in the feeder.

5. Use a new cleaning card provided in your Evolis cleaning kit and place it in the feeder.

6. Press the control panel’s push button for one second.

7. The cleaning process will start.

8. As the card passes multiple times inside, it cleans the cards transport rollers, the cleaning rollers and the printhead as well.

9. The used card is then ejected into the output hopper.

10. Place the ribbon back into place and the cards back into the feeder.

If you are interested in information about the Evolis Tattoo 2 printer or other Evolis printers available, contact our ID card experts at 888-485-4696.

Visit the manufacturer website here.