Category Archives: Evolis Printer

Evolis Dualys 3 – Cleaning the Printhead

SafeCard ID presents a new video demonstrating how to clean the printhead in the Evolis Dualys 3 ID card printer.

How to clean the printhead in your Evolis Dualys 3 id card printer.

1. Unplug the power supply.
2. Open the top cover.
3. Take a cleaning swab and break the vial allowing the fluid to run down to the swab.
4. Wipe the swab back and forth across the printhead.
5. Close the top cover.
6. Plug back in the power supply. This will reset the printer and ribbon for your next print job.

Evolis Dualys 3 – Clean the Card Cleaning Roller

SafeCard ID presents a new video demonstrating how to clean the card cleaning roller in the Evolis Dualys 3 ID card printer.

How to clean the card cleaning roller

1. Open the top cover.
2. Remove the print ribbon.
3. Remove the cleaning roller located under where the print ribbon was.
4. Wipe the roller with the wipes from your card cleaning kit. If no kit is available, use warm water and soap.
5. Remove dust and lint from the cleaning roller.
6. Replace the cleaning roller in the printer.
7. Replace the print ribbon.
8. Close the top cover.

Evolis Dualys 3 Printer – Install a Print Ribbon

This video demonstrates how to install a print ribbon in the Evolis Dualys 3 ID card .

How to Install a Print Ribbon in the Evolis Dualys 3 ID Card Printer

1. Open the top cover.
2. Place the ribbon in the printer with the supply side to the right.
3. Close the top cover.

Safe-Card ID Services offers free phone support to our clients, so call 704-535-5200 to speak with one of our technicians.

Evolis Pebble 4 Printer – Cleaning the Printhead

Following is a video demonstrating how to clean the printhead on an Evolis Pebble printer.

 

To clean the printhead, follow the directions displayed in the above video.

      1. Remove the power plug
      2. Open the top cover
      3. Break the vial in the printhead cleaner and allow the fluid to run to the swab
      4. Run the swab across the printhead.
      5. Close the top cover
      6. Reinstall the power plug
    7. Check for power.

Please call one of our technicians at 704-535-5200 for additional support!

Evolis Pebble 4 – Printing a Test Card

Following is a video from the Safe-Card ID Team that illustrates how to print a test card using an Evolis Pebble 4 ID card printer.

Directions to Print a Test Card

1. Check to make sure that there is a print ribbon and pvc cards in the printer.

2. Power the printer off.

3. Push the printer power button and turn the power back on. Without releasing pressure, continue holding the power button until the light flashes.

4. As you hold the power button in, the printer will pull a PVC card through the printer and print a test card.

5. Keep the test card in a safe place as it will contain specifications about your printer that may be needed for future parts or repair.

 

Evolis Dualys – Printing Front and Back Side on One Card

Following is a question and answer from our technical support response team:

Question:

When trying to print front and back of the card on my Evolis Dualys printer, the printer will send 2 separate cards through iand print the front on one card and the back on the other cards instead of printing front and back of the same card. Under printer properties, I do not have access to the back side of the card. I can not figure out if this is a printer or software issue.

Answer:

First, go to the print drivers and make sure that you have a dual sided ribbon selected (YMCKOK). Make sure you have the print driver set to print two sided cards

This should solve the printing error.

For more information about Evolis ID card printers, visit our Evolis Tattoo, Evolis Pebble, Evolis Dualys, Evolis Quantum or Evolis Securion product pages. For a free consultation regarding what printer would be the best fit for your application, contact us toll free at 888-485-4696.

Evolis Quantum – Image is Printing in Reverse

Following is a question and answer from our technical support response team:

Question:

Infrequently, but enough to be a bother, my Evolis Quantum has flipped the image it was printing all by itself. Without doing anything technical to the printer, the image flips back by itself. The image flip seems to occur every 75 to 100 cards. What can we do to fix this problem.

Answer:

The first step we would recommend is to update your printer firmware and print driver for the proper operating system that you are using. Updated firmware and print drivers are available on the evolis website .

Test your print job again. If the problem persists, contact your solutions provider for support.

For more information about Evolis ID card printers, visit our Evolis Tattoo, Evolis Pebble, Evolis Dualys, Evolis Quantum or Evolis Securion product pages. For a free consultation regarding what printer would be the best fit for your application, contact us toll free at 888-485-4696.

Evolis ID Card Printer – How to Clean the printhead

Pebble

When cleaning the Evolis printer, it is recommended that you clean the printhead.  Following are the steps to take in this process:

1.  Turn off the printer by pressing the green light on the control panel.

2.  Open the printer cover.

3.  Take a new cleaning swab and press it in the middle until it clicks.

4.  Run the swab from left to right on the printhead for a short time.

5.  Close the printer cover.

6.  Wait about 2 minutes for the cleaner to evaporate.

7.  The printhead has been cleaned.

Evolis Printers – How to Clean the Rollers

When cleaning the Evolis printers, it is good to clean the rollers at the same time that a cleaning card is used to clean the inside of the printer.  Following are the steps to cleaning the roller in your Evolis printer.

1.  Open the Evolis printer cover.

2.  Remove the print ribbon.

3.  Remove the cleaning roller from the printer.

4.  Take a new cleaning cloth and eliminate dirt and dust on the roller by rubbing the cloth gently across the surface of the roller.

5.  Place the roller back into the printer when it is dry.

6.  Return the print ribbon back into the ribbon spindles.

7.  Close the cover.

As always, our technicians are available for assistance at 704-535-5200; we look forward to hearing from you!