Category Archives: Fargo Printer

Fargo HDP5000 – Ribbon Miscue When Printing A Test Card

We received the following question about an issue with the Fargo HDP5000


I have a HDP5000. When I try to print a test card, the printer gives me a “RIBBON MISCUE”


To print the test card, you need to install the Fargo HDP5000 driver. To do this, follow the steps below.

1. Go to the Start button in Windows.
2. Click on printers and faxes.
3. Find and select the HDP5000 driver and right click.
4. Click on printing preferences.
5. Click on “Toolbox” button.
6. Do a ribbon calibration & film calibration From the toolbox.

Safe-Card ID is a provide of Fargo printers including the Fargo HDP5000 card printer. For more information about ID card printer systems, give our ID card experts a call at 888-485-4696.

Persona C30e and Fargo DTC400e enhancements

HID Global has announced new enhancements for the Persona C30e and Fargo DTC400e printers

The enhancements are available as free downloads from the Fargo website. Improvements include the following:

  • Improved control over magnetic strip encoding – With the new Raw Binary Magnetic Encoding option, you have better control of magnetic stripe encoding, including options to add leading zeros or reverse the bit order.
  • Improved JIS ll Magnetic Encoding capability – JIS ll Magnetic Encoding support has been improved to support a wider range of characters, including 0x7e (“~”).
  • More efficient rewritable print jobs – With dual-sided rewritable card support, the printer enables users with dual-sided rewritable cards to erase and print on the front and back of the cards in a single print job, rather than having to send the card through the printer twice.
  • Broader Microsoft Operating System support – The driver is now certified for use with Microsoft Vista 32-bit operating software.

To download the new firmware for these printers, visit the Fargo Support page here.

For more information about Fargo ID card printers, the Persona C30e and the Fargo DTC400e, contact our ID card experts at 888-485-4696.

Fargo HDP5000 Has New Mac Computer Compatibility

Fargo HDP5000

Fargo HDP5000 Printer Update

Fargo is making improvements to their quality ID card printer models.

The Fargo HDP500 is now able to be used by those operating a Mac computer. Recently the enhancement to provide compatibility with the Mac OS X v10.4 and v10.5 drivers became available.

download Download the Fargo developed driver at Fargo support.

For more information about Fargo printers or the Fargo HDP5000, contact our ID experts at 888-485-4696.

Fargo Printer – Cleaning the ID Card Printer

Fargo HDP5000

It is important to keep the Fargo card printer clean to provide professional quality id card printing for years to come. When cleaning the printer, follow the steps below to ensure the printer is cleaned correctly.


1. Open the printer front cover.
2. Remove the print ribbon.
3. Squeeze the printhead cleaning swab to saturate the tip of the swab with alcohol.
4. Rub the swab gently back and forth over the length of the printhead.
5. When the printhead is completely dry, replace the ribbon and close the front cover.


1. Open the printer front cover and remove the print ribbon.
2. Remove the cards from the printer’s imput hopper.
3. Use the cleaning card from the cleaning kit and remove the adhesive backing from both sides of the card.
4. Insert the cleaning card into the single feed card slot until the card stops.
5. From your computer, open the printer driver and select “printing preferences.”
6. Click on the “clean printer” button.
7. Click on the “clean” button.

At this point, the printer will pull in the cleaning card. The printer will perform an automated cleaning.

Cleaning the Printer’s Interior

Occasionally, use a cleaning pad from your cleaning kit to remove dust and dirt from inside the printer.

Cleaning the Printer’s Exterior

Use a cleaning pad from the cleaning kit to remove dirt from the outside of the printer.

For information about the Fargo HDP5000 printers or other Fargo printers, contact us for a free consultation at 888-485-4696.

Evolis Pebble – Setting the Correct Ribbon Settings

Evolis Pebble 4

The majority of people who print ID badges set the system up for the single badge design and are good to go. Other groups have various cards designs for various applications. Some of these cards may be full color and other cards may be single color. To save on costs, the single color cards can be printed using a single color ribbon and a ribbon change is made when switching from the single color to a multi color card.

If your cards are not printing correctly after switching out the ribbon, follow the following steps on your PC to adjust the printer and software to the new ribbon selection.

    • 1. Go to your computer start button.
      2. Select printers and faxes
      3. Select the Evolis Pebble and right click.
      4. Select printing preferences.
      5. On the graphic tab, the first selecton is “ribbon”. Select the correct ribbon for your new printing job. Click “Set Ribbon.” Click “Ok.”

When you open your ID card software, check the printer settings. Make sure that your ribbon selection is the same as the one you set in the printer driver.

For information about ID card printers or specific Evolis printers, contact us for a free consultation at 888-485-4696.

Fargo Printer – Wrong Ribbon Error

Fargo HDP5000

If you are using a Fargo id card printer and receive a “wrong ribbon” error on your printer LCD screen or computer monitor, follow the directions below to change the printer driver settings.

Prior to beginning the instructions below, please verify that you have administrator rights or have capabilities to change the driver functions on your computer. Some users have not been given rights to update the following from their IT department.

    • 1. Go to your Start button.
      2. Select Printers and Faxes
      3. In the list of printers, select the Fargo id card printer you are using and right click.
      4. Select Printing Preferences and left click.
      5. In the tabs, select the Device Options tab.
      6. Change the ribbon type to the correct ribbon type that is being used.
      7. Select apply and then click ok.

For information about the Fargo HDP5000 printers or other Fargo printers, contact us for a free consultation at 888-485-4696.

Installing and Setting up the Persona C30e

Guide to Persona C30e Printer Setup and Installation

While unpacking the printer, inspect the packaging to make sure that no damage has occurred during transit. The following items are included with the printer:

1. Power Supply
2. Power Cable
3. Software Installation CD/User Guide
4. User Guide
5. Warranty Statement and Registration Card

Connecting the Printer Power

1. Plug the AC adapter power cable into the back of the printer.
2. Plug the wall power cable into the AC power adapter.
3. Plug the wall power cable into a standard 110VAC power outlet.

Install the Ribbon Cartridge

1. Open the front Cover by pressing the black rubber pad and lowering the cover down.
2. Remove the liner on the card cleaning roller (there is a blue arrow on it) and remove the ribbon securing (this is a blue piece on the back of the cartridge).
3. Slide the ribbon cartridge into the printer.
4. Close the front cover and press the front cover’s black rubber pad until the front cover is securely closed.

Installing Blank Cards into the Card Hopper for Batch Mode Printing

1. Open the card hopper cover.
2. Press the card hopper load lever down until the card tray locks in place.
3. Load up to 100 cards into the hopper. Print side goes down.
4. Close the card hopper cover to release the card tray.

Lower the Card Output Hopper

Pull the output hopper down until it snaps into place.

Install the Print Driver

Close all programs and insert the software installation CD into your computer’s CD drive. The CD’s installer program will automatically open. Follow the CD’s on-screen procedures to complete the installation. During this installation, you will be directed to connect the USB cable and specify the ribbon that will be used.

Printing a Test Print Image

1. Go to your computer’s startup menu. Select Settings>Printers and Faxes or Printers.
2. Double click on the card printer under the printer’s window.
3. Select the printing preferences under the printer drop-down menu which will bring up the printing preferences window.
4. Select the card tab and click on the Test Print button. The image is copied to the printer.

For additional information about Persona C30e printers or photo id card systems, contact our id card experts at 888-485-4696.

Counterfeit IDs- Reduce the Threat

IDs can provide increased security in many organizations.  From access control, network login, accurate payroll reports and the basic identification, id cards are a necessity in a majority of businesses.

At times, counterfeit IDs play havoc with the security processes set out.  HID Global has provided the above video to demonstrate methods of reducing the success of counterfeit ID use in your processes.

For specific information about Fargo printers and the capabilities of current ID card printer systems, contact our ID card experts toll free at 888-485-4696.

Persona C30 and Persona C30e Printers – Ribbon Usage

A customer provided a question to our technical department about using ribbons in the Persona C30 series printers. The question was:

Does the printer use the same amount of “ink” no matter what is printed? That is, if we print just a little bit of text vs. a full color photo, will the ribbon run out at the same time?

An answer from our technical experts is:

The answer to your question is “yes.” A full YMCKO print ribbon uses all 5 panels and a YMCKOK print ribbon uses all 6 panels to print a card no matter how much of each of the panels are used to create the specific colors on the printed badge. There is no way to reuse the portion of the panels that are not used in the single print of one card. Even a Persona monochrome print ribbon is not able to be conserved when just a fraction of the panel is used.

If conservation of the ribbon is important, you may wish to look into monochrome printing with an Evolis id card printer. Single color ribbons in this line will only advance the amount of print ribbon that is used to print a card.

Find Persona C30e technical support.

For additional information about Persona C30e printers or Evolis id card printers, contact our id card experts at 888-485-4696.

Fargo HDP5000 – Ribbon Has Misqued Error

Fargo HDP5000
When using a Fargo HDP5000 printer, the error code “ribbon has misqued” may display on the LCD screen. Following are the steps you need to take to fix the error and resume printing.

1. Go to the computer print driver.
2. Go to the printing preferences option.
3. Select Card Tab.
4. Go to the tool box.
5. Select Calibrate Ribbon and follow the directions provided.
6. Begin printing your cards.

For information about the Fargo HDP5000 printersor other Fargo printers, contact us for a free consultation at 888-485-4696.