Category Archives: Fargo Printer

Fargo 500 Series Print Quality

DTC525

Following is a question received from our technical support response team:

Question:

We have a Fargo Printer. Generally the print quality on the card is good and there are no lines or streaks like that indicating print head damage. We do get what I can only call a smudge on the first 1/2 inch of the card. Any ideas?

Answer:

You might go to the print driver settings to change the way the printer prints the card. This can be found in the printing preferences. Go to the device options tab and choose “rotate front 180 degrees”. Then print a card. This may fix the problem.

If not, try downloading the latest print driver from Fargo.

If the problem persists, contact your solutions provider for technical assistance or the Fargo Technical Support line at 800-459-5636 for specific repair information.

For additional information about the current Fargo printer models, let our id card experts provide you with a free consultation.

Fargo DTC525 – Please Wait Message

DTC525

Following is a question received from our technical support response team:

Question:

When we turned on the printer and wanted to print a self test, the LCD display provides a please wait message for quite a long time. Nothing is happening with the printer. What is the issue?

Answer:

If you are running the self test from the LCD panel on the printer and not from the print driver on the computer, you may have a problem with your main control board in the printer.

If the problem persists, contact your solutions provider for technical assistance or the Fargo Technical Support line at 800-459-5636 for specific repair information.

For additional information about the current Fargo printer models, let our id card experts provide you with a free consultation.

Fargo Printer – Printer Continues to Restart

DTC525

Following is a question received from our technical support response team:

Question:

We have a Fargo Printer. When we turn the printer on, in continues to restart rather than going to the main menu on our LCD screen. The printer booting sequence does not complete and continues to restart. We are unable to print at all.

Answer:

We would recommend to try to update the firmware for this printer from the Fargo website.

Update the print driver to the most current version from this site as well.

Run a test card from the LCD panel if the printer starts after your updates. If successful, run a test card from the print driver on the computer.

If the problem persists, contact your solutions provider for technical assistance or the Fargo Technical Support line at 800-459-5636 for specific repair information.

For additional information about the current Fargo printer models, let our id card experts provide you with a free consultation.

Fargo DTC525 – Card Not Fed Error

DTC525

Following is a question received from our technical support response team:

Question:

We have a Fargo DTC525 printer. The PVC cards we use do not feed off of the hopper. What steps do we take?

Answer:

Make sure that your hopper card thickness gauge (located on the right side of the hopper) is set to 30 ml or above if you are using standard 30 ml PVC cards.

It is also recommended that you clean the printer with a Fargo printer cleaning kit for this printer.

Also check to make sure to check your PVC cards. Sometimes they have too much static and can stick together not allowing them to feed. Fan the cards before placing them back in the hopper to make sure they are not sticking. In this process, try not to touch the printing surface of the cards as oils from skin will cause defective printing results.

If the problem persists, contact your solutions provider for technical assistance or the Fargo Technical Support line at 800-459-5636 for specific repair information.

For additional information about the current Fargo printer models, let our ID card experts provide you with a free consultation.

Fargo DTC400 Printer Jam

DTC400

Following is a question received from our technical support response team:

Question:

My Fargo DTC400 printer will jam frequently during print jobs. We need to know what to do to eliminate this error.

Answer:

The DTC400 has an O-ring that drives the card feed rollers. There has been frequent issues with older models of Fargo DTC400 printers where the o ring has stretched or broken. Issues with the O-ring cause irregular feed roller issues, ribbon breakage or misalignment of print registration.

The first step is to do a ribbon sensor calibration. This can be done through your print driver using the directions in our link.

If the problem persists, the DTC400 came with a two year manufacturer warranty that may still provide repair assistance. Contact your solutions provider for technical assistance or the Fargo Technical Support line at 800-459-5636 for specific repair information.

For additional information about the Fargo DTC400e, Persona C30e or other Fargo printers, let our id card experts provide you with a free consultation.

Fargo Replacement Printhead Warranty

Fargo Printhead

Fargo ID card printers use a printhead to burn color onto the PVC card as it passes through the printer. This process produces the colorful identification cards and membership cards that you carry in your wallet.

Occasionally, it is necessary to replace the printhead. You will often need to replace the printhead when you see a small white horizontal line consistently in your printed cards.

The replacement printhead as a one year limited warranty. The replacement warranty is subject to review by Fargo Electronics Technical Support Team.

This means that the printhead would need to be returned to Fargo by way of an RMA. If they deem that the printhead was internally defective, they warranty the part. Shipping charges are the responsibility of the customer.

If you have additional questions about this warranty or other card printer questions, contact our id card experts toll free at 888-485-4696. For additional information about the Fargo DTC400e, Persona C30e or other Fargo printers, let our ID card experts provide you with a free consultation.

Card Feed Error on a DTC525 and DTC 550 Printer

Fargo Fargo DTC550

When printing PVC cards with a Fargo DTC525 card printer or a Fargo DTC550 card printer, the LCD screen may display that a card feed error has occurred when a print job stops printing cards. Steps to follow to correct the card feed error and continue card printing are as follows:

1. Clean the printer with a printer cleaning kit. Make sure that all of the rollers are cleaned well.

2. Check and replace the card cleaner roller that is attached to the blue cleaner roller cartridge. This is located in the inside right hand side of the printer. Make sure that the cleaner roller cartridge is seated all the way down into the the slot.

3. Check your PVC cards for extensive static that can cause the cards to stick together and not feed properly.

4. Make sure the card thickness gauge on the right hand side of the card hopper is set to the proper card thickness for the cards you are using.

For information about the Fargo DTC550 or other Fargo printers, contact us for a free consultation at 888-485-4696.

How to fix ribbon breakage on a DTC300, C30 & DTC400

Fargo Fargo DTC400e

If you’re have having ribbon breakage when printing with your Persona C30, Fargo DTC300 or Fargo DTC400 series machine, the first thing you need to do is calibrate the ribbon sensor.

The next step would be to clean the printer with a printer cleaning kit made for your printer.

Then, power off the printer by unplugging the small black power connector from the back of the printer. Plug it back in after a few seconds. This allows the printer to reset and adjust the ribbon to the correct color panel.

If you are still having problems, there could be an issue with the drive o-rings or pulleys. This problem requires an internal repair of the printer by a technician trained in Fargo printer repair.

Some of the early models of these printers had issues with the drive o-rings. They would tend to stretch after a period of time, causing printing issues or ribbon breakage.

For additional information about the Fargo DTC400e, Persona C30e or other Fargo printers, let our ID card experts provide you with a free consultation.

Fargo HDP600 – Technical Resources and Support

Needing to get technical assistance with your Fargo HDP600 printer? Many of the resources you need, such as current drivers and firmware, are easily found on the Fargo technical resources site.

The following items can be downloaded from Fargo’s website:

Printer Drivers:

  • HDP600 Driver Windows2000/XP/2003

Printer Firmware:

  • Fargo HDP600 firmware
  • Ethernet firmware

User Guides

Diagnostic Tools:

  • Workbench – This download has security, diagnostic and firmware upgrades. This ulitity provides the access to develop a password controlled access to your computer, obtain sample Fargo cards, and find printer and print ribbon information.

Visit the Fargo technical support page to locate the items needed.

For information about or other Fargo printers and photo id card systems, contact us for a free consultation at 888-485-4696.

Fargo DTC400e – Technical Resources and Support

Fargo Fargo DTC400e

Need technical assistance with your Fargo DTC550 printer? Many of the resources you need, such as current drivers and firmware, are easily found on the Fargo technical resources site.

The following items are currently available for download:

Printer Drivers:

  • DTC400e LINUX
  • DTC400e Driver Windows2000/XP/

Printer Firmware:

  • Fargo DTC400e firmware
  • Ethernet firmware

User Guides

Diagnostic Tools:

  • Workbench – This is a utility that provides security, diagnostic and firmware upgrades. With this download is the ability to develop password controlled access to your computer, locate sample Fargo cards, and obtain printer and ribbon information.

Visit the Fargo technical support page to locate the above items.

For additional information about the Fargo DTC400e or other Fargo printers, let our id card experts provide you with a free consultation.