Category Archives: Video

How to Clean a Fargo HDP5000 Retransfer Printer

HID Global has provided a video guide to cleaning the HDP5000 printer. In it, you will see the contents of the cleaning kit as well as how to run the cleaning process. To clean your HDP5000, you will need a 089200 cleaning kit, your computer, and the printer. Before beginning any cleaning process, remove the retransfer film, print film, and card input hopper.

We recommend that you run the basic cleaning process every 1000 cards in order to keep your printer in optimal working condition:

  1. Open the cleaning kit and remove the adhesive backed card.
  2. Remove the paper backing and place the card at the entrance to the printer input feed.
  3. In your PC’s start menu, open “Devices and Printers.”
  4. Right click on the HDP5000 and choose “Printing preferences.”
  5. Within this window, click the “Toolbox” button on the bottom left, then open the “Clean Printer” tab.
  6. Review the instructions provided to make sure that you are prepared to run the cleaning process, then click the “Clean” button at the bottom of the window.

Less frequently (we recommend every 3000 cards), run the alcohol cleaning card:

  1. Open the card and insert it into the input hopper.
  2. Hold the card in place and press the forward button for 10 seconds.
  3. Continue to hold the card and press the back button for 10 seconds.
  4. Feed the card through the printer by pressing the forward button until the card exits the printer.

To clean the printhead (also every 3000 cards, we recommend completing this process with the alcohol cleaning process detailed above):

  1. Disconnect the printer power supply.
  2. Open the printhead cleaning swab.
  3. Open the front panel of the printer.
  4. Remove the ribbon.
  5. Squeeze to saturate the tip of the cleaning swab.
  6. Firmly wipe across the surface of the printhead.

After finishing any cleaning process, replace the ribbons and retransfer film and close the front panel.

To clean the outside of the printer, use the cleaning pad provided in the cleaning kit. Additionally, each new film cartridge comes with a cleaning roller, which is inserted at the input feed. We recommend changing that roller every time you change the film in order to keep your printer at its cleanest.

As always, if you have any questions or need any assistance, please do not hesitate to contact our experts at +1 704.535.5200 or +1 888.485.4696.

Incompatibility Issue with Certain Evolis Premium Suite and Firmware Versions

Evolis has found an incompatibility issue with some versions of Evolis Premium Suite and some printer firmware versions.


The printer is detected as “offline” in the supervision mode in the Evolis Print Center. Communication with the printer and printing are not possible.

Printers affected:

  • Evolis Zenius
  • Evolis Primacy
  • Evolis Elypso
  • Evolis KC200 et Evolis KC200B

Evolis Premium Suite versions affected:

  •          (Published 10-July-2015)
  •          (Published 27-Aug-2015)
  •          (Published 25-Sept-2015)
  •          (Published 14-Oct-2015)
  •          (Published 19-Nov-2015)

 Printer firmware versions affected:

  • 1607 (or above)

Beginning with Evolis Premium Suite version “” (published 13-Jan-2016), Evolis has solved this incompatibility error.

Evolis recommends updating Evolis Premium Suite in case the printer is detected as “Offline” in the Evolis Print Center, or in any instance of a client running one of the driver or firmware versions identified above.

Clients should use the “Update Verification Wizard”, available from Evolis Print Center | Tools | Update Verification Wizard, to install the latest version of Evolis Premium Suite, and the latest printer firmware.

Please note that use of the Update Verification Wizard requires access to the internet so the most recent updates can be retrieved from the Evolis web-site. In instances where the printer’s host PC is NOT connected to the internet, please contact Safe-Card ID Services for assistance in retrieving and applying the necessary updates. Our support technicians can be reached at +1 704.535.5200, or toll-free from the US and Canada at +1 888.485.4696.

How to Clear a Card Jam in a Zebra ZXP Series 7 Printer

Card jams are an occasional problem with any PVC card printer. Zebra has made it easy to clear a jam from their ZXP Series 7 printers. Watch the short video below for a quick guide on the process.

As always, if you have trouble clearing a jam or any other concerns with your ZXP Series 7 or any other card printer, call our experts at +1 888.485.4696.

Evolis Primacy – How to Do a Routine Printer Cleaning

The following video provided by Evolis provides manufacturer instructions illustrating how to complete a routine printer cleaning with a cleaning card.

1. Open the printer lid on the top of the printer.
2. Remove the print ribbon.
3. Close the lid.
4. Open the card input hopper.
5. Remove all blank cards.
6. Shift the card thickness gauge to “MAX”.
7. Remove the adhesive strip from the cleaning card.
8. Place the cleaning card in the input hopper and leave the hopper door open.
9. Press the power button twice.
10. The card will be automatically cycled through the printer and ejected into the output hopper.
11. Remove the card from the output hopper and close the card output hopper.
12. Open the printer lid.
13. Replace the print ribbon and close the lid.
14. Return unused cards to the input hopper.
15. Return the thickness gauge to its correct setting and close the hopper door.

For information about the Evolis Primacy printer, please contact our ID card experts at +1 888.485.4696.

New Video – Fargo DTC1000 – Imagine

Need a simple, reliable ID card printer for making ID badges for your group or company? Take a look at the Fargo DTC1000. This small, light-weight printer provides low to medium volume ID card printing for standard IDs. The best in it’s category, this printer provides optional magnetic stripe encoding and various types of smart card encoding. See some of this printers outstanding features in the following video released by HID.

If you have experience with the Fargo DTC1000 printer? We would like to hear from you. Leave us your comments below. Let us know the postives and negatives about this printer.

New Video: The Fargo DTC4000 – Imagine

HID Global, manufacturer of a leading brand of ID card printers, has released a new video displaying the features of the Fargo DTC4000 ID card printer/encoder. This adaptable printer is able to meet not only current printing needs, but is adaptable to changes in your future printing requirements. This printer has a password protected login and has the capability to print fluorescent images to increase card security. Additional features are displayed in the video below.

We would love to hear your comments about this card printer. Do you own one? If so, please let us know about the printers strengths and weaknesses below.

New Video: The Fargo DTC4500 Imagine

The Fargo DTC4500 ID card printer is a high volume single side or dual sided versatile printer from HID Global. This printer has built in USB and ethernet connectivity as well as optional encoding ranging from magentic stripes to various smart card encoding. A look at this printer can be found in HID’s new video:


Do you have a Fargo DTC4500 id card printer system? If so, we would love to hear what you think about it. Please let us know below.

New Video: The Fargo HDP5000 Printer – Imagine

HID Global, a leading manufacturer of ID card printers and security products provides a over the edge printer that exceeds the standards of the majority of ID card printers on the market. The following video illustrates the features of this rugged printer.

The printer shown is available in single and dual sided options. Other options include high security elements such as standard and custom holograms for a single side or both sides of the printer, mag stripe encoding, smart card encoding and more.

If you have specific questions about how this Fargo card printer can meet your organizational requirements, please contact our ID card experts at 888-485-4696. We would be happy to provide information about the Fargo HDP5000 to ensure you receive the correct printer system for your upcoming ID card program.

Evolis Zenius ID Card Printer – Remove and Replace the Cover

Evolis, a French manufacturer of ID card printers, has provied the following video about their newest printer model release, the Evolis Zenius ID card printer. This video demonstrates how to remove and replace the cover on the printer.

If you need assistance in obtaining an Evolis printer or in purchasing card printing supplies, please contact our ID card experts at 888-485-4696.