If you have a Sunlight K3 dual or single side printer, there is new firmware and hardware that is available for download. Links to the software are as follows:
Firmware version 3.3.2 can be downloaded here. Instructions to download the firmware can be found on pages 9 and 10 of your user manual located inside your original driver CD.
If you updated your firmware, you also must upgrade the driver as well. The new compatible driver is available here. This driver is compatible with Windows XP and Vista. To install this driver, download the file, doulbe click the SETUP.exe file and follow the instructions provided on the screen.
Visit our website or call our experts at 888-485-4696 for additional information about the CIM Sunlight K3 printer models. We would be happy to provide additional information about id card printers.
i am having problem with my k3 sunlight dual printer.
when i sent for printing, it will pick the card and wait for about 2-3 minutes before it will eject the card out.
it will not print anything good rather it will print out missed colour background.
please tell me what to do
or what is the problem
my sunlight k3 printer, when it pick the card it will wait till 2 to 3 mins. befoe it will eject the card out and will not print anything good
Ernest,
If you haven’t updated the firmware and print drivers to the latest version from the blog post, please do that. Many times that will solve the issue.
If that update does not help, you may need specific technical help. Please email or call safecard for a technical representative to assist you with your specific printer.
I’ve just installed a new ribbon, and it’s still saying that the ribbon is empty.
Please help.
Roy,
The first step we would suggest would be to calibrate the ribbon sensor. This is done in the print driver for this printer. Go to your printer and faxes folder. Right click on your CIM printer. Chose printing preferences. On the far right, look for a tab labeled calibrate. Halfway down the page is a button that says sensors. Click that button and follow the instructions on the screen.
If this does not solve your problem, make sure that the ribbon setting in the print driver is the same setting as the ribbon installed in the printer. This can be checked under the device options tab.
If this fails, your printer probably has a bad ribbon sensor. A repair may be needed.
I have K3 Sunlight it’s working fine but suddenly it’s often broken the ribbon a lot. If it doesn’t do that then the printed card come out with a yellow portion. Sometimes that yellow portion is 3/4 or 1/2 or 1/4 of the printed card, it’s varied all the time. Can you help? Many thanks.
Also, I have done many times sensor calibration in the printer driver but didn’t help?
We would need to know what the thickness is of the PVC cards that you are using. If you are using 30 ml cards, there is a chance that the printer card sensor is not working. The printer needs to be sent in for repair if this is the case.
It could be a simple problem. Maybe the rollers in the printer are dirty and need to be cleaned.
Check your rollers first and clean the printer with an approved cleaning kit prior to securing repair work.