Comments on: CIM Printer – Sunlight K3 Printer Drivers and Firmware

By: SafeCardID Team

SafeCardID Team — Thu, 09 Dec 2010 13:36:07 +0000

Thanks for your comment Evgeniy. The post has been updated with current drivers available from CIM.

By: Evgeniy

Evgeniy — Wed, 08 Dec 2010 14:51:07 +0000

Can you send me link to last printer firmware and drivers?

Link to drivers at this page doesn’t work.

By: SafeCardID Team

SafeCardID Team — Fri, 16 Apr 2010 01:55:28 +0000

We recommend that you go to the print drivers and right click on the CIM printer listing. Go to printing preferences and select the card tab. At the bottom of the card tab, do a printer self test and see if the card prints.

Make sure that you have a YMCKO color ribbon installed. Also make sure that the YMCKO ribbon is selected in the device options tab.

If the test card prints fine, the problem is probably a software/computer issue and not a printer issue. If the test card does not print well, you will need to contact CIM USA technical support for assistance.

By: Craig

Craig — Wed, 14 Apr 2010 11:04:23 +0000

I’m using a Sunlight K3 printer and recently it started playing up when printing in colour. It can print using a black ribbon but whenever I try to print using a colour ribbon it seems to get “stuck” in the printing process and unable to continue. I have to eject the card which often comes out with just the yellow colour having been applied. I’ve cleaned and calibrated it many times but this issue of not being able to print in colour is frustrating when it used to work fine a few weeks ago.

Can anybody help?

By: SafeCardID Team

SafeCardID Team — Thu, 09 Jul 2009 03:17:06 +0000

We would need to know what the thickness is of the PVC cards that you are using. If you are using 30 ml cards, there is a chance that the printer card sensor is not working. The printer needs to be sent in for repair if this is the case.

It could be a simple problem. Maybe the rollers in the printer are dirty and need to be cleaned.

Check your rollers first and clean the printer with an approved cleaning kit prior to securing repair work.

By: Tom

Tom — Tue, 07 Jul 2009 21:44:01 +0000

Also, I have done many times sensor calibration in the printer driver but didn’t help?

By: Tom

Tom — Tue, 07 Jul 2009 21:41:46 +0000

I have K3 Sunlight it’s working fine but suddenly it’s often broken the ribbon a lot. If it doesn’t do that then the printed card come out with a yellow portion. Sometimes that yellow portion is 3/4 or 1/2 or 1/4 of the printed card, it’s varied all the time. Can you help? Many thanks.

By: SafeCardID Team

SafeCardID Team — Sun, 17 May 2009 20:07:17 +0000

Roy,

The first step we would suggest would be to calibrate the ribbon sensor. This is done in the print driver for this printer. Go to your printer and faxes folder. Right click on your CIM printer. Chose printing preferences. On the far right, look for a tab labeled calibrate. Halfway down the page is a button that says sensors. Click that button and follow the instructions on the screen.

If this does not solve your problem, make sure that the ribbon setting in the print driver is the same setting as the ribbon installed in the printer. This can be checked under the device options tab.

If this fails, your printer probably has a bad ribbon sensor. A repair may be needed.

By: Roy

Roy — Thu, 09 Apr 2009 01:35:46 +0000

I’ve just installed a new ribbon, and it’s still saying that the ribbon is empty.

Please help.

By: safecard

safecard — Wed, 04 Feb 2009 15:56:47 +0000

Ernest,

If you haven’t updated the firmware and print drivers to the latest version from the blog post, please do that. Many times that will solve the issue.

If that update does not help, you may need specific technical help. Please email or call safecard for a technical representative to assist you with your specific printer.