eMedia Installation with Vista

For those who use eMedia card design software that is included with many Evolis printers, there have been questions as to how to use the software with Microsoft Vista.  The following tips will help you with  first launch issues.

Problem:

The first time the software is launched after installation, the “unexpected error; quitting” error message appears.  When the printer operator clicks on the “ok” button, the message box closes and the eMedia card design software does not start.

Resolution:

Currently a permanent resolution is in process.  Prior to the final fix, you can launch the program once by using an administrative account.  After this first launch is completed, the eMedia software can be run from any user account that has been provided authorizations to operate the software.

The step by step process is:

1.  Open Windows Explorer and browse the computer files to find the folder where the eMedia Card Designer has been installed.

2.  Right-click on the eMedia.exe file and select “Run as Administrator” in the popup menu.

3. eMedia Card Designer is then launched and appears on the screen.  When the software is ready, close it.

You can now launch the eMedia software from any user account.

For more information about Evolis printers and eMedia, contact our ID card experts toll free at 888-485-4696.

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