Occasionally, someone who is printing ID cards will have an issue with the beginning of the card design starting somewhere after the front edge of the plastic ID card. There is a strip of white that is left prior to the beginning of the colored badge design. A picture of what this might look like is below.
The white strip on the leading (right) end of the card is the result of the card being too far forward when the printer begins printing.
To correct this problem, decrease the Print TOF (Top Of Form). This setting is adjustable from the LCD panel on the front of the printer.