Fargo HDP5000 – Technical Support Resources

Fargo HDP5000

Do you need technical assistance with your Fargo HPD5000 or HDPii printer? Safe-Card ID Services is an authorized dealer and support center for the full Fargo printer line. But there are many things you can do yourself to investigate and resolve issues. We always recommend you check for and apply any updates to the printer’s device drivers and embedded firmware. Plus, the freely available printer reference guides provide a wealth of information on the use and maintenance of these devices. Fortunately, Fargo makes these easy to locate. These items and more can be found and easily downloaded from the support pages at the manufacturer’s website.

The following typical and popular items are available for download:

Printer Drivers:

  • HDP5000 Driver
  • HDPii Driver

Printer Firmware:

  • Fargo HDP5000 firmware
  • HDPii firmware

User Guide

Diagnostic Tools:

  • Fargo Workbench Utility – This is a free utility that provides security, diagnostic and firmware upgrades. Through this utility, there are capabilities to set password controlled access to your printer, locate and print sample cards, and access printer and ribbon information. There is also a built-in Update Manager, which can be used to check for and apply printer driver and firmware updates for all current, and many legacy Fargo printers.

Visit the HID Global/Fargo drivers & downloads page to locate the items you may need.

For other technical or support issues with Fargo HDP5000 & HDPii printers, or any other Fargo printers, contact us for a free consultation at +1 888.485.4696, or visit us at www.safecardid.com.

94 thoughts on “Fargo HDP5000 – Technical Support Resources

  1. SafeCard ID Team Post author

    Stefan Z. asked a question about an error code 106 received on his HDP5000 printer. Hopefully the below info. will help.

    The product manual indicates that error is caused when “the print data sent to the printer is corrupt or has been interrupted”. The manufacturer’s recommended solution is to reset the printer, and try the job again. Presuming you’ve done this already, here are a few things you can check:

    1. Is the printer itself functioning OK? Check this by disconnecting the USB cord from the printer; restarting the printer (power-off, power-on), then using the option buttons under the LCD display, navigate to the screens allowing for printing of various test cards. Select any of them, and see if the printer produces a good test card. If not, it may be time for service. If so, go on to the next step.

    2a. Reconnect the HDP5000 to your PC via the USB cord, making sure both ends of the cord are firmly seated into their slots. Open an internet browser and go to the HID Global web-site (http://www.HIDGlobal.com), then hover your mouse icon over “Support” & click “Drivers & Downloads”. On the right-side of the screen is an area where you can select and filter for files appropriate for the Fargo HDP5000 printer. Download the most recent version of “Fargo Workbench” utility program, then install it to your local machine. Once installed, run that program and select the “Update Manager” from the menu bar, select your printer from the drop-down box in the top-right of the screen, then check for and apply any print-driver and firmware updates to your computer. Note that you may have to re-boot the PC to completely un-install older drivers, and replace them with the new drivers. The firmware is directly applied to the printer, and you’ll see update status info displayed on the printer’s LCD screen.

    2b. Once the firmware and driver updates are complete, and ONLY when they are completed successfully, use the Fargo Workbench utility to send a test card to the printer (select “Sample Cards” from the program menu, then click and drag a sample card from the left-side of the screen to the card-front space in the middle of the screen, then select “print”. Does the printer generate the test card you selected? If no, contact us for further support and possible repair. If yes, then on to step 3.

    3. Launch the software program you use to create badges. Double-check all of your printer settings (usually by clicking “File”, then “Print Setup”). Make sure your settings for ribbon (color YMCK, or monochrome K), orientation (horizontal/landscape or vertical/portrait) are correct, then attempt to print a badge again. If you receive the same error code, it is likely an issue with your badge-software program, and you should contact that company’s technical support team.

    4. One last item to check – try a different USB cord. If the data is corrupted between the (sending) PC and the (receiving) printer, it could be a physical problem with the cord itself.

    Thanks for your question! I hope this information is useful to you in resolving your issue and, if not, you’ll post a new reply or contact us by phone for more help.

  2. Eric Coburn

    We just received these and wondering (no one else knows) if there is a way to “warm them up initially” in the AM by some means other than printing a test card?

  3. SafeCard ID Team Post author

    When the HDP5000 is first turned on, it will warm up automatically, but not be at full operating temperature until printing begins. The first card printed will always require some additional time, as the transfer-film heater has to reach its operating temperature before the printed image is applied to the card surface. Once at operating temperature, you can continue printing cards in batches with no additional delay. The printer will revert to stand-by mode, and a lower residual temperature after a period of inactivity. Fargo tries to strike a balance here with time, temperature & energy draw: if the machine is “cold”, it will take longer to get to operating temperature than if it is maintained in “stand-by” mode, where the film-transfer heater is warm-only. I hope that helps!

  4. SafeCard ID Team Post author

    We find that the best method to ensure that network printers of any type consistently use the same IP address is to use the address-reservation feature or your router, or whichever device is acting as your DHCP server. Us the HDP5000 MAC address (network interface unique ID), and reserve the desired IP address for it. Then set the HDP5000 to use the standard DHCP settings, where it will take the IP address that is assigned to it by your DHCP server.

  5. G Carter

    I print staff ID’s on my HDP5000 printer. A blank white area has started to appear at the top of the card (2mm – 3mm wide) The full image is still there, but just compressed downwards. I have looked at the printer settings, and the horizontal and vertical measurements for the image appear to be correct. Any ideas what else it could be?

  6. SafeCard ID Team Post author

    To better diagnose, please try these few things and reply back:

    1. If not already loaded to your PC workstation, download and install the Fargo Workbench utility from the support section of the HID Global web-site. Within it are several sample or test card designs. Try printing one or more of these cards to the HDP5000 to see if the same issue exists. If the sample cards print OK directly from Workbench, then you should be looking for settings changes within your ID-card printing software. Perhaps you’ve inadvertently changed the card size from CR80 to CR79, or have one or more fields set to “shrink to fit” the allotted space. Also re-check your card template file – has someone altered it?

    2. If the sample cards are also exhibiting the problem, using the Workbench utility again to update your local drivers, the printer firmware, and perform ribbon and film calibrations. Try the test cards again after these are performed and let us know what results you have.

    Thanks for asking at Safe-Card ID!

  7. wesner robert

    I just changed the printhead in my HDP 5000 and now everytime I try to print I got blank cards. Please what can I do?

  8. AL BETTS

    i have a HDP5000 we print badges all day one of the problems we are having is bar code ,our bar code will change color every 5 cards we print. this is causing the cards to not work with our scanners.im wondering if there can be a machanical issue with printer.the lay out page is correct and never changes.

  9. SafeCard ID Team Post author

    Hi Al –

    Check your settings in the printer driver itself (if Windows 7, open “Devices and Printers” from the Windows Control Panel; right-click on the HDP-5000 printer; select “Printing Preferences”). There is a tab, and then settings for the “K-Panel” – which is what SHOULD be used to print bar-codes, and to ensure they’re pure-black. On this tab, you can specify that all black items print only with the black panel, or you can map out the bar-code location and specify that only that given area be printed in pure-black (with the balance of the card using a “composite” of black and the other colors on the ribbon (which is what sometimes stymies the bar-code scanners).

    If that’s not successful for you, ensure you have the latest drivers and firmware installed (use the free Fargo “Workbench” utility to automatically check and apply these). From this utility, you can also perform a ribbon calibration, which is what we would try next.

    Beyond this and, yes, you’re probably looking at a repair (assuming you’re out of warranty).

    Give us a call if you need any further assistance: +1 888-485-4696.

  10. SafeCard ID Team Post author

    Hi Robert –

    That’s an odd one. I would first make sure I had the right print-head for the HDP5000. It is not interchangeable with one from a DTC4250e, for example. Next, I would double and triple-check my installation and connections. Make sure, particularly, that the print-head cable is securely and fully connected.

    I would also download and install the Fargo Workbench utility from the HID Global website. In the “Printer Information” area, you can select and run some printer self-tests, including printing test and sample cards. This will let you know if your issue is with the printer and PC set-up, or with your regular software, as you will have taken that software out of the mix and off of the list of possible causes.

    Check with us if you need further help – including a (US/Canada) toll-free call: +1 888.485.4696.

    Thanks!
    Safe-Card ID

  11. SafeCard ID Team Post author

    To G Carter, with the compressed image issue – if it’s settings related, I would check my card-size setting to ensure CR80 vs. CR79. I would also check my power-supply and make sure its the correct/original one for the HDP5000. I would also download the Fargo Workbench utility from the HID Global website, then use the update manager to update drivers and firmware, as necessary. Then use it to to perform a self-test, plus ribbon and film calibration routines.

    Outside the printer, I’d also print card samples to a virtual PDF “printer” (print to PDF). Make sure your printed output size is set for CR80 and 0,0,0,0 margins, and see if the image is compressed there (I doubt it will be but, again, it could help isolate the trouble area).

    Other than these items, it sounds suspiciously like a failing main-board that is just not handling and processing the image properly. Unfortunately, this is not a cheap or easy fix. If not covered by warranty, you may be best off “retiring” this unit and replacing with a new one.

    Let us know if we can help further!

  12. Davidd

    I have an hdp5000 that I just installed anew ribbon and a new film in. I updated to the latest driver and used workbench to update to the latest firmware. When I try to do a test print I get an error 28 no film. I ran the ribbon calibration which worked fine. I am now running the film calibration and it advanced the film and the LCD says calibrating. However it has been going for about 30 minutes now and still says calibrating (the film was only advanced for a few seconds and then stopped). I also have a Zebra P430i and have calibrated it many times and it only takes maybe 20-30 seconds total. #0 minutes seems a bit long to me but of course this is the first Fargo I have tried to calibrate. After I updated the firmware in workbench I ran a bunch of the mechanical tests and all motors responded as well as the sensors so I am at a loss at this point. Any help would be appreciated.

  13. SafeCardID Team

    Hi David – the first thing I would check would be the transfer film itself. Replace the current roll with a new roll from an un-opened box. Each of the films has an internal RFID chip, which is what the printer uses to verify that it’s a genuine Fargo transfer film, and the initial capacity of the roll (the printer then keeps up with usage as you go). On rare occasions, there’s a bad RFID chip on the roll of film, and swapping rolls will solve the issue. Beyond that, a “no film” error is usually then caused by a bad film sensor or RFID reader – both of which would require servicing of the unit. If under warranty, and you are located in the USA, we can facilitate the issuance of an RMA by the manufacturer. If out of warranty, we are an authorized dealer, re-seller and service center, so could have you ship to us for repairs. Contact us at +1.704.535.5200 (or toll-free: +1.888.485.4696) for further assistance.

  14. Davidd

    Thank you for your respone. But film and ribbon are brand new. I just replaced the ribbon sensor and that is working fine. It is now also throwing an error 155 which I believe is the film sensor as you mentioned. I am going to go back through the unit and double check all my connections. By the way I am a retired computer repair/MCSE so this kind of thing I’m use to. The printer unfortunately is no longer under warranty and I am repairing it for a friend. I understand about the RFID chip as Zebra has used those for many years in their ribbons and have run into issues with them (mainly getting one that was missing the plastic ring on the back of the su spool which is where the chip is). So I will check all my connections and check the film sensor to see if it got out of position somehow or has a connection issue. I will post back with my findings. Thank you again for your help!

  15. SafeCardID Team

    Thanks for the added info David. The only other thing we can think of that could cause erratic behavior like this is the use of a wrong/under-sized power supply. As many other office device DC-converter plugs will fit the printer’s power-port, it’s fairly common to see folks connect the wrong one. These printers require an 80w adapter (24v, 3.3A). The original one shipped with the printer is branded as “SAMAR”, having a silver sticker with black print.

  16. Ebiasaf

    my printer is just stopped at a transfer process, every now and then i hear a fan and thats it. when i cancel it it comes out alredy printed just not laminated.

  17. SafeCardID Team

    Hi – thanks for your post. That sounds like 1 of 2 issues: either the laminator heater (for appying the transfer film) has gone bad, or the sensor that determines the temperature of the heater has gone bad. What normally happens is that the card prints first (all images, text, etc.), and then the lamination process occurs. When the printer has been idle for a while, there is a pause while the lamination unit comes up to operating temperature (you may have seen this in the past, when a temperature display starts counting up as the heat increases). The laminator has a default setting of 175-degrees F that, once attained, allows this final step to be performed. If it never gets hot enough, or if the sensor never reports that it is hot enough, the printer stalls just after image-printing, but before lamination occurs – exactly what you’re describing.

    If the printer is fairly new, it may be covered under warranty. Otherwise, as an authorized Fargo Service Center, you could ship it to us for further diagnosis and repair. Give us a call if you would like to pursue this at +1 888.485.4696 (toll-free in the US and Canada), or +1 704.535.5200.

  18. Andrew

    I have a issue with my HDP5000, pretty new machine but for some reason, it is feeding 2 cards always. If I am printing one card, it feeds perfect and prints perfect, but if I print 10, it prints 7/8 on 1 card and 1/8 on another and will be like 30 cards in the hopper. I’m using CR80 cards and I made sure the print setting is correct I even lowered the print to a half inch the size of the card and same issue. But always fine with a single print.

  19. SafeCardID Team

    Hi Andrew –

    You don’t mention what software you are using to print. The symptom you describe sounds as if the “page setup” isn’t correct, and the extra card is being pulled in and printed to complete the printing that would not fit within the set-up area of the first cards. If you’re not using specific badge-design and printing software, you have to be careful to either select the pre-configured “CR80” size cards, or manually set or the card height and width in mm. ALSO, in these other programs, you have to ensure that the margins for top/bottom/right/left are all set a 0 mm (these “over-the-edge” printers would not use a margin).

    If this isn’t your issue, I would also ensure I had the latest firmware and drivers for the HDP5000. The best way to check for an apply them is to use the Fargo Workbench utility program, freely available on the manufacturer’s web-site (http://www.hidglobal.com). You can go direct to the program download page by clicking THIS LINK.

  20. Reece

    Hi

    We are printing from our Inner Range Integriti Product. The first cards we print are very bad looking and it doesnt seem to warm it self up. However, if we print a test photo card from the printer menu on the printer, it warms the printer up and prints perfect. then we can print our cards fine.

    Is there a way to avoid having to print a test photo card first?

    Kind Regards

    Reece

  21. SafeCardID Team

    Hi Reece – this sounds like a bad temperature sensor in that printer. These printers work by first applying the image to a transfer film in a series of passes with each of yellow, magenta, cyan, and black ink-panels. The entire image is then transferred from this transfer film, and onto the card surface, in a single pass. To obtain optimal image qualify, both steps require that the internal printing and/or image-transfer elements to be pre-heated, so as to reach an optimal operating temperature before initiating the print-cycle. As you’re receiving inferior image quality on your first attempt to print, one of the related sensors is likely “reporting” to the printer that it is at the proper temperature, when it still has not really reached the required temperature. When printing back-to-back cards, the elements are now in operation mode, and therefore the minimum required temperature has likely been attained, and can be sustained, regardless of the sensor’s condition.

  22. SafeCardID Team

    First, verify that you do have the dual-sided version of the printer (as from the factory), or the dual-side-print enabling “flipper” module is attached. Next, review all driver settings and ensure that you are specifying print on both the front and back-side of the card. Also, review all similar settings in your ID-badge printing software. Some discretely have settings for your printed output, requiring you to specify if you are printing the front-side of a card; the back-side of a card; or both sides of a card.

    You can also download the Fargo Workbench utility program directly from the HID Global web-site/Workbench Download. In addition to having built-in testing and diagnostic abilities, you can send individual commands to the printer to test or activate the flipper mechanism, and you can also print sample 2-sided cards. Using the Workbench utility can help you determine if the problem is with the printer and drivers (set-up), or with your other badge printing software (if Workbench test cards work normally, you should focus your efforts on the software printing your badges).

    The least likely, but still possible cause is a malfunctioning flipper module. As an add-on module, it is attached to the main body of the printer with a combination of circuit-board “finger” connectors, and ribbon-cable connectors. If any of those aren’t securely connected, you can get intermittent problems, or a completely non-functional flipper, as you seem to be seeing.

  23. Adrian

    Hi,

    We are using hdp 5000 & hdp 8500 for our production to product different kind of cards. We facing a issue when we print dark colors. There is scratch mark in the cards.

    How can slove this problem?

  24. SafeCardID Team

    Hi Adrian – if you see a fine white-line with no print running horizontally across the card, that’s a good indication of a problem with the print-head. It may be something as simple as some dust or dirt adhering to the print-head, and preventing the image from being transferred in one small area. Clean the printer thoroughly with a Fargo cleaning kit (#089200 for the HDP5000), and be sure to clean the print-head with isopropyl alcohol (IPA) swabs or wipes. If this does not resolve the issue, there may be either a scratch on the print-head surface, or a malfunctioning component, causing one or more pixels to fail. As a factory-authorized repair center and reseller for Fargo printers, we can help you with either of these problems, should you need further assistance.

  25. Rakesh Kumar

    I am using HDP8500.
    I am facing issue related to prompt password while printing the job.
    I dont want to prompt for password while print the job? How can i do this?
    What is default Pin for password?

    When I use the workbench It prompt for password . I give 0000 it works.
    But when i tried to reset password from printer panel and give current Pin 0000… it gives me invalid input.
    Please help me out. or how can i set the printer to factory reset without any password.

  26. SafeCardID Team

    Hi Rakesh, and thanks for your inquiry. This page is for HDP5000 printers, rather than your HDP8500. However, we would not post printer passwords, or password override instructions on a public blog, particularly for the HDP8500, as it is typically used in higher-security badge production environments. Please consult your local HID Global/Fargo dealer for direct support on an issue of this sort. Sorry we cannot be more helpful, but hope you appreciate us doing are part to maintain the highest security standards for product users worldwide.

  27. sam

    I have a refurbished fargo hdp500, I have tried to print edge to edge but it doesnt seem to print edge to edge. I have tried everything from adjusting from workbench and printing setting to changing the ribbon. Maybe I have missed something, can anyone help me please, every print leaves a white border line mark?

  28. SafeCardID Team

    Hi Sam – and thanks for your question. There are 2 things that immediately come to mind that you can check: (1) make sure the spindles for both the ribbon and the transfer film are pushed fully into the printer (these are the gray-plastic parts that the ribbon- and film-cartridge hubs engage with when they are inserted in the printer – the visible tips have colors that match the ribbon- and film-hub colors.); and (2) software settings on whatever application you’re using to send your print-jobs to the printer. Most all ID badge software has default settings for CR80-size cards, including and especially flush margins on the top, bottom, and sides of the card. If you’re NOT using a specific ID badge program (Microsoft Word, Adobe Acrobat/PDF Reader, etc.), then make sure you either selected a CR80 sized card, or set the card size manually for the dimensions of a CR80 card. ADDITIONALLY, ensure that your margins are flush (0) on all 4 sides.

    If none of these resolve the issue, please feel free to contact us directly for further trouble-shooting assistance.

    Thank you!

  29. Chris

    I, like Sam, also have a refurbished fargo hdp500 and im having the same problem with printing edge to edge. I followed the help you gave Sam and went to the Workbench Utility app and printed an alignment test. My TOF 0 line is set but 3.375 line falls about a millimeter short of reaching the edge. How can i fix the EOF 3.375 line?

  30. SafeCardID Team

    Hi Chris –

    Several things you can try to remedy the problem. First, download the Fargo Workbench Utility from the manufacturer’s website, available at THIS LINK, and launch the program. Then:

    1. Check for and apply any updates to the printer drivers and firmware, from the “Update Manager” section of the program.
    2. From the “Printer Information” section, click on the “Advanced” tab; edit the printer settings; and reset all values to defaults, then save.
    3. Staying within the “Printer Information section, perform both a Ribbon Calibration (remove the ribbon first), and then a Film Calibration (film stays in place).
    4. From the “Sample Cards” section of the program, pick any of the sample images and click/drag it to the noted space directly under the words “Front of Card”, then print that sample card.
    5. If OK now, then try again from the software you’re using to print your cards. If OK in Workbench, but not in your card program, then correct any settings in that program for card (“paper”) size, and also margins (should be at 0 for top, bottom, left & right).
    6. If the sample card did NOT print properly from within Workbench, then calibrate the transfer film again, and try again. If still not good, then access the image-transfer parameters from the printer driver, and adjust the X & Y settings to move the image on the card surface, when printing.

    If none of the above is effective, then the printer may require service. This sort of failure is often traced back to one or more failed sensors, a main-board problem, or an issue with the film or film cartridge (carrier). Contact us by phone (toll-free in the US & Canada: 888.485.4696) for further assistance.

  31. cinzia

    Please how do I rectify my HDP500 that the card hopper rollers refused to pick cards as well as the cleaning card.

  32. SafeCardID Team

    Hi Cinzia – if the feed roller is turning, but the cards are not being pulled into the printer, it can be only 1 of several things:

    (1) the cards are sticking together, and the roller pressure can not overcome the “friction”. This can occur with cards that have been printed before; cards that haven’t been stored properly (excessive heat); or in very dry conditions, where static-charges have built up on the cards themselves. Try alternate cards to see it that clears the problem – even if just for test purposes.

    (2) the feed roller is old and/or dirty: when the printers age, the rubber rollers will get slick and hard. They SHOULD be soft and tacky to the touch. Additionally, they should be periodically cleaned with IPA alcohol (94% or higher) to remove any dirt, lint, oils, or other surface dirt, and to restore the tackiness to the rubber surface. If old, and still slick and hard after cleaning, send to an authorized service center (like us!) for replacement of those rollers.

    (3) there is something obstructing the card-path, and preventing cards from entering the printer. This can be a stuck card, or other foreign object. Closely examine the card input slot and open the printer front-cover and remove the color ribbon and cartridge, looking for obstructions there too. Remove any found and try again.

    It can also be a mechanical fault: a drive motor, a drive-band or gear, or in internal pinch-roller becoming dislodged and preventing card transport. Contact a service center to arrange repairs, if that is the case.

  33. bean

    how to avoid scratches during printing? my hdp5000 printing random cards which have a scratch.pls reply asap.

  34. SafeCardID Team

    The first thing to do would be to run a cleaning process on your printer. You can purchase a cleaning kit for an HDP5000 on our webstore, or if you are not in the United States, from a local supplier. If that does not work, there may be a scratch on the printhead itself, in which case it would need to be replaced. If a routine cleaning does not work, we recommend contacting your dealer (or us, if you’re in the United States!) on how to proceed, whether that be replace the printhead or have other service performed on the printer, which may fall under warranty coverage.

  35. Edwin M.

    Hi, I recently acquired a replacement Ribbon Sensor for one of my HDP5000 printers, but this time it came without an installation guide. I have done the replacement on two of our other printers and could probably get through the procedure, but I was wondering if you might have the guide available? Please let me know, thank you!!

  36. Derek

    I am using Fargo HDP5000 as my company’s employee card printer, however it cannot print black color background, black color image object, black color barcode object, etc., the black color objects are looked alike dark purple color after printed, how I can fix it?

  37. SafeCardID Team

    Hi Rick, and thanks for your questions. The password lock feature is a security feature for these printers and, as such, we would not post work-around instructions on a public forum such as this. Please contact your local Fargo dealer for direct support in accessing the features of your printer.

  38. SafeCardID Team

    Hi Edwin, and thanks for your question. If you’ve acquired the printer from us or are a regular customer, please contact us directly to access our free technical support resources, made available exclusively to our customers. Otherwise, as a Fargo dealer and support provider, we do also offer tech-support services on a for-fee basis, and we’d welcome your call and the opportunity to assist you. Thank you!

  39. SafeCardID Team

    Hi Derek – with the “dark purple” hue, it sounds like you are printing a “composite black”, rather than black-only. Composite black is when the ribbon’s color panels are used instead of, or in addition to the black resin panel There are settings within the print-driver to control for this, allowing you to specific that black items will print only with the black-resin panel and/or that all or defined areas of the card will be printed only with that K panel.

  40. Chua

    I’m using Fargo hdp5000 and I’m facing problem when cards print out the image of the card some area are tear and the colour is sticked on the ribbon.
    Please help.

  41. SafeCardID Team

    Hi Chua – from your description, it sounds like one of 3 issues could be occurring:

    (1) there could be a problem with the printer’s image transfer process due to low heat. This can be caused by use of an improper power-supply, or could also be caused by use of old ribbon or old film, or possibly a problem with the transfer film heater or sensor; or
    (2) you are attempting to print cards a second time. That is, you’ve already printed an image on the cards, and are now attempting to print again. This will cause the new image to stick to the old image, and the transfer film layers will melt to each other, causing the symptoms you describe.
    (3) inferior card stock. It is recommended that you use composite cards for printing with HDP5000 printers due to their high heat, and they should be “glossy” finish, rather than matte finish.

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