Needing to get technical assistance with your Fargo HPD5000 printer? Many of the resources you need, such as current drivers and firmware, can be found and easly downloaded.
The following items are currently available for download:
Printer Drivers:
- HDP5000 Driver
- HDPii Driver
Printer Firmware:
- Fargo HDP5000 firmware
- HDPii firmware
User Guide
Diagnostic Tools:
- Workbench – This is a utility that provides security, diagnostic and firmware upgrades. Through this there is capability to develop a password controlled access to your computer, locate sample Fargo cards, and access printer and ribbon information.
Visit the Fargo technical support page to locate the items needed.
For information about the Fargo HDP5000 or other Fargo printers, contact us for a free consultation at 888-485-4696.
Please can u please send clear instruction on how to clean my machine. The leaflets which i bought the machine , are not clear & it seems they are for an earlier version of the machine. Please assist a.s.a.p coz i have a big job that i want to do ,coz the instruction says that i should clean after every prints.
Russell,
To clean the printhead:
Open the printer cover. Remove the print ribbon. Squeeze the cleaning swab to saturate the tip of the swab with alcohol. Use the swab to gently rub back & forth over the printhead a few times. Let the printhead dry prior to replacing the ribbon and closing the cover.
To clean the platen and card feed rollers:
Open the printer cover and remove the print ribbon. Remove all of the cards in the printer input hopper. Use the cleaning card from the cleaning kit. Remover the adhesive backing from both sides of the card. Insert the cleaning card into the single feed card slot until the card stops. Open the printer driver on your computer and select “Printing Preferences.” Click on the clean printer button. Click on the clean button. The printer will pull in the card to begin the printer cleaning process.
Hello! How can I upgrade my printers firmware? (HDP5000) Thanks a lot!
You can update printer firmware from the Fargo website. Enter your printer model and you will be taken to the download options available.
Hi, how can I clean my printer ? Heve you some maual “How to clean HDP 5000″ or somethint like this ? Best regards.
I have a HDP5000 that when I try a test card gives me a “RIBBON MISCUE” and stops. I haven’t been able to find a fix for it.
Thanks for any help you can give…
Ron
Go to the print drivers and do a ribbon calibration adjustment. Then try to run the test card from the print driver. Make sure that you are using the correct ribbon – YMCK or YMCKK.
Go to the print drivers and locate the clean printer button. Follow the directions provided using a Fargo HDP5000 cleaning kit.
Hi there,
I am using the HPD5000 Printer and I keep getting an Error 93 – Wrong Ribbon. I have been told it is a 2 way communication problem. I have it setup as a network printer and the PC reports that the printer is ready and it accepts a test page but then errors. If I try to go into Device Options under Printer Properties it says it cannot get the details from the printer. Any help greatly appreciated. Thanks,
Our technical area advises that the print driver may need to be installed on the server as well as the local machines when the printer is set up on a network. If you need specific help with your situation, you may want to contact the technical department at Fargo for assistance.
i have a HDP5000 that when I try a test card gives me a “RIBBON MISCUE
Thank you for your question. View our post about the Fargo HDP500 ribbon miscue to see if your problem will resolve.
Dear Sir
I buy printer fargo hdp5000 2 unit, camera 1 unit and asureid2009 Enterprise licence. I have problem. I need to move DB to new Server. DB is SQL. after move DB success. and change connection on Asureid program. but not work.
please help me. how to move DB to New Server.
Mr.Somsak Vichetchart
The Asure Enterprise software is based on a Microsoft Access database. If your data is in the software databasae you will need to convert it to SQL. Then use the live link feature to connect your Asure database to the tables in My SQL. Make sure that the tables and fields are labeled the same or it will not connect.
I have a fargo 5000 which is receiving an error message LM2 head LIFT ERR.
This printer is most likely still under warranty. We recommend locating your serial number and contacting Fargo support for detailed assistance.
I just bought Fargo HDP5000, when i try to print badge it come out with very bad color quality, it seems like the the letter character and the picture is not in proper place as it is… please i need advise how to fix my printer..
Hi Jay,
The best way to get specific help with your printer is to contact the distributor providing your printer to you. They should have technical support options for you. If you are not able to get support you need from where you purchased the printer, you can contact the manufacturer for support.
Manufacturer contact information is by phone or fax at:
Toll Free: (866) 607-7339 Monday – Friday, 7:00 a.m. – 6:00 p.m. Central Time
Via Fax: (949) 732-2359
Is there any way of using this printer with a 64bit Windows 2003 server?
The Fargo HDP5000 is able to operate on a 64bit Windows 2003 server.
Dear Sirs,
We have HDP 5000 Card printer and these days when it prints there is too much heat and it is melting the card giving it irregular shape. And please if you know where i can find the manual please attach me the link.
thank you
Just recently I noticed my hdp5000 printing funny.
all the colours are not lining up perfectly and causing an eye sore trying to read or look at the printed image. almost like looking at a 3D movie without blue/red glasses.
I have done the film calibration and the ribbon calibration and does Nothing to help the problem.
And printing the fargo test print, aswell as the fargo alignment card, both show same issues direct from printer, without printing from computer.
We recommend using a cleaning kit to clean the printer. Something that may be happening is that the cards are slipping on the rollers in the printer.
Thanks for your question.
If your unit has a lamination module on it, make sure that you are using composite PVC cards.
Also check in the printer driver for the lamination module heat adjustments. Adjust as needed.
hi
i have a problem with my HDP5000
when i want to print a card for the first time after i turn on my device, i have an error with this title ” TFR WARM …/175″
could you please help me in this field?
Thank you
We would recommend you contact Fargo support for assistance with this error.
I have a HDP5000 and every time I try to print, I get a printing error “Ribbon blunder” when the process comes to cyan. The tape is not broken, the machine is clean … The error has suddenly appeared today.
As you can fix this error?
Go to the print drivers and run the ribbon calibration sensor setup. This may take care of your ribbon issues. If not, please contact Fargo Technical support at 800-459-5636 for specific assistance.
how do I get HDP5000 driver for windows 7
Go to http://www.fargosupport.com
Type of product: Printer
For what product: HDP5000
Click on “go”
Select the option for your operating system
HDP 5000
Printer jam: Error112. It is now consistently happening with every card.
How do I fix this? Thank you.
Hi Sanja,
The best thing to do for assistance with your Error112 message is to go to http://www.hidglobal.com and submit a help ticket. Make sure you describe in detail the error that you are getting so a manufacturer rep can assist you.
Hi, I have recently purchased a YMCFK UV ribbon and I can’t seem to get the printer or programs I’m printing with to recognize the ribbon. What do I need to do
Hi Mike,
Make sure to go into your printer driver and select the ribbon type that you are using. That is the usual first step to take to get the printer to recognize a new ribbon type.
How do you resolve an “error: 68″?
I cannot get the stuck cards (note the plural, it appears the printer sucked in two versus one card) dislodged.
Hi Karla!
The first step to removing the stuck cards is to turn the printer off (unplug the power) and turn the printer back on. When you do this the printer may self eject the card when powering up.
Thanks for visiting us.
I recently bought the printer and right after I install the colour ribbon, it says ERROR: 28 (NO FILM). I have done everyting to fix this but failed. Please help
Sunny – Please go to the print drivers and do a ribbon and film calibration for this error.
We use hdp600, and just after printer start to print cards comes up message check the film, do you have idea how to solve this problem.
thank you
Any chance of updated Mac OS X drivers being released for OS X 10.7?
hi
my card can not eject completely
what can I do?
Hi Amir,
More information is needed to determine what steps are needed to get the card to eject. You may want to contact Fargo support directly at 800-459-5636 option 5 for detailed assistance.
This is currently under development by Evolis for Evolis printers. The update should be available soon.
Moa,
Start with a ribbon calibration for your printer. This is the first step and may solve the problem.