What is that fine white line on my ID card?

If you inspect an ID card after it has been printed and find a fine, straight white line running the full length of the card, then there is a problem with the printer’s print-head. This can be one of 3 things:

  1. There is a piece of dust, dirt or debris stuck to the print-head;
  2. There is physical damage to the print-head (scratch or nick);
  3. The print-head has had one or more imaging pixels burn-out – usually resulting from an electrical surge or lighting strike.

Only the first can be remedied without print-head replacement, and requires manual cleaning with IPA alcohol wipes or swabs. (Find them HERE!)

But most often, replacement of the print-head is required. Prior to purchasing a replacement print-head, first check with your authorized dealer to see if the print-head is still under a manufacturer’s warranty. Virtually all top printer manufacturers’ warranties offer to replace a damaged print-head for a defined period of time following purchase. Please review your own printer’s warranty for any coverage requirements or restrictions.

For more support, or information about quality ID-card printers, parts and supplies, visit our we b store, or contact one of our ID experts toll-free at +1 888.485.4696 (US & Canada), or +1 704.535.5200 otherwise.

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