Installing eMedia Card Designer on Windows Vista/Windows 7 operating systems

Steps for Installing eMedia Card Designer

Step 1 Once you put the software CD in the DVD disk drive and the auto play box pops up. Click on the “Open folder to view files” option. Then double click on the “Emedia” file folder (see red arrow image).

Step 2. Right click on the step up file and click on “Run as administrator” (see below). You will then be prompted to enter the Admin’s user name and password. (Note: If you do not have administrator rights, you will need to contact your administrator to have them enter in the Admin’s user name and password for that computer. ) Run through the InstallSheild wizard then click finish.

Step 3 After installation, go to the start menu and double click “eMedia Card designer” program. If an “Unexpected error; quitting” error message appears, just click on the “OK” button to close the message box.

Step 4 You will then need to restart the eMedia Card Designer program from the administrator account. To do so…

• Open Windows Explorer and browse to the folder where eMedia Card Designer has been installed (commonly the “c:\Program Files\eMedia” folder).
• Right-click on the eMedia.exe file and select in the popup menu: “Run as administrator”. You will then be prompted to enter the Admin’s user name and password again. Then the eMedia Card Designer will be launched and appear on your screen.
• When the software is ready, stop it. Once this has been done, the software can be launched from any user account having the authorization to do so.

Step 5 Have some fun designing your ID Cards! Here is a Evolis printers, contact our ID card experts at 888-485-4696.

Evolis Dualys – Dual Card Printing on Two Separate Cards

Evolis Dualys
If you have a Evolis Dualys printer, you most likely want to print a custom printed card with a design on the front side and another look on the back side. Sometimes as the printer prints, it prints the front side of the card design on one PVC card and then pulls in a second card to print the back side of your dual sided card design. You can follow the tips below to correct the printing error.

1. Go to the print driver.
2. Click on printing preferences.
3. Insure your have the proper ribbon selected (YMCKOK ribbon, part number R3314)
4. At the right side of the ribbon selection drop down, you will see a check box to print both sides of a single card. Put a check in that box.

For more information about Evolis printers -the Evolis Pebble or the Evolis Dualys, contact our ID card experts at 888-485-4696.

Evolis Pebble or Dualys – Printer Won’t Feed A Card

Evolis Dualys
Problem presented to our technical staff: Our Evolis ID card printer will not feed cards when attempting to print.

Suggested steps for resolution:

1. Clean the printer with an Evolis cleaning kit.
2. Remove the cleaning roller from the inside of the printer and clean it with mild soap and warm water.
3. Access the printer cleaning function from the tools tab in the print driver. Select the clean button and follow the provided directions.

If these steps did not solve your card feeding problem, check the card thickness gauge. This gauge is located behind the card feeder. Increase the thickness gauge slightly to allow more space for the card to travel through the card rails in the printer.

For more information about Evolis printers -the Evolis Pebble or the Evolis Dualys, contact our ID card experts at 888-485-4696.

How an HID Prox Card Works


A proximity card by HID is capable of storing embedded information inside. The information stored can be extracted and transmitted to a control system for processing. If the information transmitted lines up with the data stored in the control system, the system will provide an appropriate action, such as unlocking a door for a card holder.

The HID prox card, sized the same as your credit card, is part of a system that includes the cards, a card reader or readers, computer and an access control panel. Together, these components work together to act as a security officer in an organization to approve access to secure facilities or networks. Detailed, accurate reporting occurs with this system as the electronic devices log each transaction.

HID cards work as they carry an embedded binary code unique to the card holder. The code is referenced to the card holder in the database in the access system and is a specific sequence number that can be extracted by a card reader when swiped or held near the card reader.

The card reader connected to the access control system relays the sequencing for review when the card is held near. The control panel accepts the information and reviews it in a specific order to determine access eligibility. The data string is first reviewed for length. If that is correct, the binary code formatting is reviewed to determine if it can be recognized. With positive results, the system advances to review the facility code and the site code for positive matching results. If the card number is then confirmed in the database without restrictions on current time or location, the card holder is approved for access. The controller provides authorization to unlock the mechanisms restricting the door or network from opening.

The security personnel in charge of the software application have authorization to enter the database and update card holder information. Authorized people can configure the door access hardware to open and they can approve of the HID prox card entry at specific times. Reports for all activities can be generated as needed for management review.

Want to learn more about HID access cards and systems? Check out these links from our blog:

Using an HID card as an Identification Card

Tips for Printing on Your HID Card

Components of an Access System

Best Practices with HID Cards

Asure ID 2009 Software and Windows 7

Asure ID 2009

Asure ID 2009 Software is now improved. There is a service pack that will allow Asure Software to work with 64 bit. This will allow the software to work with Windows 7 64 bit computer systems. The service pack is ready for download.

Click here for the .exe file

For additional information about Asure ID 2009 software or for a trial version of the software, contact our ID card experts at 888-485-4696.

Dye Sublimation Printing vs. Thermal Transfer Printing

Plastic ID card printers use two types of printing.  Thermal transfer printing and dye sublimation printing are used in both direct to card printers and retransfer printers.  Direct to card printers merge the image directly on the surface of the card.  Retransfer printing deposits the image on the back of a clear plastic film.  This film is then bonded to the surface of a plastic card.  Retransfer printing is the newest of these printing types and results in a better image result.  The card design is applied to specialized cards and does not require a perfectly smooth card as the direct to card printers require.

Thermal Transfer Printing

Thermal printing is when resin or ink is melted off of a printer ribbon and is directly transferred to the retransfer film or the surface of the card.  To melt the ink, a print head is used.  The print head has heated pins that are aligned across a ceramic plate.  In the correct sequence, the pins in the print head receive instructions to heat and release ink at just the right moment. The desired digital image created in the software is recreated on the card or ribbon.

Colored prints require the use of Y, M and C panels.  As each panel passes over the card, dots of color are released resulting in the completed image.  The K panel produces needed black printing on the card.  Dithering allows the dots of different colors to be placed close together to create a blended shade when observed.

Monochrome printing is also available.  This single color ribbon produces clear results with standard text and with bar codes.  Monochrome printing is completed at high speeds and is often used to customize a preprinted card.  The thermal ribbons provide durable print that resists fading. The resin dries quickly.

Dye Sublimation

Sublimation is when a solid is heated directly into a gaseous state.  The solid bypasses the liquid state during heating.  With this printing, the dye is heated to about 250 degrees Fahrenheit while the polymers in the PVC card are heated to 350 degrees.  The gaseous dye penetrates the plastic and as the card cools, the dye chemically bonds with the plastic card.

Crisp, sharp images are printed with dye sublimation printing.  Photographic images are printed with accuracy.  The higher heat levels allow more dye to be released into the card surface.  The result is the colors blend into a pleasing result as there is control over the opacity and transparency of the printing result.

Colors in this printing method are applied one panel at a time- the Y, M and C.  This type of print is prone to fading when exposed to UV rays from the sun.  Often a UV resistant topcoat is recommended to help protect the dye printed cards.

eMedia Installation with Vista

For those who use the eMedia card design software that is included with many Evolis printers, there have been questions as to how to use the software with Microsoft Vista.  The following tips will help you with  first launch issues.


The first time the software is launched after installation, the “unexpected error; quitting” error message appears.  When the printer operator clicks on the “ok” button, the message box closes and the eMedia card design software does not start.


Currently a permanent resolution is in process.  Prior to the final fix, you can launch the program once by using an administrative account.  After this first launch is completed, the eMedia software can be run from any user account that has been provided authorizations to operate the software.

The step by step process is:

1.  Open Windows Explorer and browse the computer files to find the folder where the eMedia Card Designer has been installed.

2.  Right-click on the eMedia.exe file and select “Run as Administrator” in the popup menu.

3. eMedia Card Designer is then launched and appears on the screen.  When the software is ready, close it.

You can now launch the eMedia software from any user account.

For more information about Evolis printers and eMedia, contact our ID card experts toll free at 888-485-4696.

Zebra P330i – Clearing a Card Printer Jam

To Clean a Card Printer Jam in a Zebra P330i, please follow these instructions:
1.  Push the card thickness guage to the uppermost position.  This guage is located on the left side of the card feeder.  This will decrease the tension on the card and allow you to easily pull it out.  Remember to reset the guage back to its original position before continuing to print cards.
2.  To eject the card, open the printer properties menu.  Select the device settings tab and then select the tools menu. There are two card eject buttons.  One ejects the card from the card engine.  The other one ejects the card from the feeder and the print engine.
3.  Turn the printer off and then on again.  The card will automatically eject when the printer is turned back on.


Find out specific information about Zebra Printer models:

Zebra P110i
Zebra P120i
Zebra P330i
Zebra P430i

eMedia Software – Getting Out of Demo Mode

If you are is using an Evolis Pebble or Evolis Dualys with eMedia software, you will be running the eMedia standard version. To change the software so that you are not in demo mode, follow the instructions below:

Ensure that you are n Design mode. Then click on the icon DEMO.


Click on the disable demonstration mode button.


Switch to operating mode.

Click on File. Then click on Print Setup.


Select Evolis Pebble or Evolis Dualys.  It is important to not rename the printer driver!!!


You will be able to print without demonstration and the message saying the license is expired will disappear.

Printers other than the Evolis Pebble or Evolis Dualys have a 30 day trial period and can not be taken out of demo mode using the above instructions.  This software is limited on the Evolis Tattoo 2, Evolis Quantum, Evolis Securion or any other ID card printer other than the Evolis Pebble or Evolis Dualys.

Evolis Dualys Warning Light Stays On

Evolis Dualys

If your Evolis Dualys caution light is staying on and the printer will not print, here is what you should do.

1. Check that the printer is plugged in correctly and the power button is lit up.
2. Check to make sure that the exit hopper tray is pulled all the way out and snapped into the correct place.
3. Unplug the power source and wait 10 seconds.
4. Plug the printer back into the power and check to see if the warning light has gone off.

The steps above should allow your Evolis Dualys to begin printing again.