Fargo DTC500 Printer Prints with White Pixel Lines Across the ID Card

It is common for our technical staff to hear a customer call and wonder why there is a white clear line across the ID cards that they are printing with their ID card printer. Following are pictures of two types of white lines on printed ID cards.

printhead damage

The white line in the above picture across the card is wide and is caused by physical damage to the printhead.

Printhead Problem

The light thin straight line across the card is normally caused by a bad pixel in the printhead. Although a line this thin can be caused by a damaged printhead, it is usually due to a burned out pixel.

To correct either of these problems, the printhead assembly needs to be replaced. For information about Fargo printer printhead replacements with the Fargo DTC550 or other Fargo printer models, contact our ID card experts at 888-485-4696.

Fargo DTC500 Printer Prints Light Edges

Various ID card printing issues cause ID card printing output to be substandard to requirements. The following recommendation may be helpful to those who find the edges of their card printed too lightly.

Light edges on the bottom of this card indicate that there is not enough printhead pressure on the bottom edge of the card. This problem can also be caused by defective card stock. To determine if the cause is the card stock, rotate the cards end for end in the card input hopper. If the light edge moves to the opposite side of the card the cause is bad card stock and not uneven printhead pressure.

To correct this problem either lower the end of the printing edge that is towards the front of the printer or raise the end of the printing edge that is towards the back of the printer. Our Head Pressure Adjustment page will walk you through this procedure.

Light edges on the top of this card indicate that there is not enough printhead pressure on the top edge of the card. This problem can also be caused by defective card stock. To determine if the cause is the card stock rotate the cards end for end in the card input hopper. If the light edge moves to the opposite side of the card the cause is bad card stock and not uneven printhead pressure.

To correct this problem either raise the end of the printing edge that is towards the front of the printer or lower the end of the printing edge that is towards the back of the printer. Our Head Pressure Adjustment page will walk you through this procedure.

Please consult with the ID card intergrator technical support area where you purchased your printer to obtain assistance for your specific printer issue prior to adjustment. For information about the Fargo DTC550 and current Fargo printers, contact our ID Card experts at 888-485-4696.

Fargo DTC550 Printhead Angle Adjustment

The following procedure, provided by technical support representiaves for Fargo printers, can be used to adjust the Printhead Angle on the Fargo DTC-550 series printers. When bar codes print too light and also darker on the same card in the same printer pass, you may be directed by a technical expert to adjust the angle of the printhead.

Warning! Remove all jewelry, rings, watches, bracelets etc. from your wrists and hands before beginning work with the printhead. The printing edge is extremely fragile and is easily damaged. It is strongly advised that you work in a static protected area.

To adjust the printhead angle, loosen the printhead angle lockdown screws at both ends of the printhead.

dtc550 print head

Turn the Printhead Angle Adjustment Wheel to change the angle of the printhead relative to the ribbon. Turning the wheel clockwise (top of wheel moved in the direction of the back of the printer) will increase the printhead angle. Turning the wheel Counter-Clockwise will decrease the printhead angle. After making the adjustment retighten the Printhead Angle Lockdown Screws.
DTC550 printhead

Please consult with the ID card intergrator technical support area where you purchased your printer to obtain assistance for your specific printer issue prior to adjustment. For information about the Fargo DTC550 and current Fargo printers, contact our ID Card experts at 888-485-4696.

Fargo DTC550 Peel Off Bar Adjustment

Ribbon Peel-Off Bar Adjustment

The following procedure can be used to adjust the Ribbon Peel-Off Bar on the Fargo DTC-550 series printers. You may need to adjust the peel off bar when the color printed on the platic ID card from the printer is not consistant in intensity across the entire surface of the card.

Warning! Remove all jewelry, rings, watches, bracelets etc. from your wrists and hands before beginning work with the printhead. The printing edge is extremely fragile and is easily damaged. It is strongly advised that you work in a static protected area.

The ribbon peel-off bar should be adjusted to the lowest point possible without allowing any pressure on the card. If it is adjusted too low, the card will bump into it and cause a line to appear on the card. If it is adjused too high, the ribbon will lift off the card too soon and cause ribbon wrinkle.

To raise or lower the ribbon peel-off bar, loosen but, do not remove, both peel-off bar hold-down screws.

Raise or lower the Peel-Off bar by adjusting the Peel-Off bar adjustment screws. Turn the screws clockwise to raise the Peel-Off bar and counter-clocklwise to lower it. Generally both ends should be raised or lowered equally to keep the Peel-Off bar parallel to the printing edge of the printhead.

After raising or lowering the Peel-Off bar, tighten the Peel-Off bar hold-down screws.

Please consult with the ID card intergrator technical support area where you purchased your printer to obtain assistance for your specific printer issue prior to adjustment. For information about the Fargo DTC550 and current Fargo printers, contact our ID Card experts at 888-485-4696.

Fargo DTC550 Printer Head Pressure Adjustment

Head Pressure Adjustment

The following procedures provided from technical support personel are offered to balance the printhead pressure on the DTC-550 series printers. You may need to balance the printhead when the edges of the top or bottom of the the plastic ID card print too light.

Warning! Remove all jewelry, rings, watches, bracelets etc. from your wrists and hands before beginning work with the printhead. The printing edge is extremely fragile and is easily damaged. It is strongly advised that you work in a static protected area.

Loosen but, do not remove, the two peel off bar hold down screws. DO NOT let the peel-off bar come into contact with the printing edge as it may result in damage that can seriously affect print quality.
Fargo DTC550 Printhead

To balance the printhead pressure, either lower the end of the printhead that is printing light or raise the opposite end of the printhead. Typically, the printhead is assembled with the print edge at its lowest point making it necessary to raise the end of the print edge that is opposite the light edge. Usually about 1/64 of an inch is sufficient. Raising or lowering the print edge too much will result in a light edge on the opposite side of the card.

After loosening the two peel off bar hold down screws, only loosen the printhead mounting screw on the end of the printhead that you wish to raise or lower. DO NOT loosen the other printhead mounting screw.
Fargo DTC550 Print Head

Using a small pocket sized screwdriver, carefully pry the head of the loosened printhead mounting screw to raise or lower that end of the printhead.
Fargo DTC550 printhead
Fargo DTC500 printhead<

After balancing the printhead pressure it may be necessary to adjust the ribbon peel-off bar to maximize print quality.

Please consult with the ID card intergrator technical support area where you purchased your printer to obtain assistance for your specific printer issue prior to adjustment. For information about the Fargo DTC550 and current Fargo printers, contact our ID Card experts at 888-485-4696.

Download the Fargo HDP5000 Driver for Apple OS X Operating Systems

If you are operating a Mac computer and a Fargo HDP5000 ID card printer, you will need to download the Mac driver for the HDP5000 card printer. Standard drivers included with the printer are for PC computers. Directions from HID Global tech support for the Mac driver download are as follows:

1. Open your web browser and go to http://www.fargosupport.com/

2. On the HID support web page, select the HDP5000 card printer from the dropdown list.

3. After selecting the printer choice from the “What type of product?” list, a new list, “For what product”, will appear. Select HDP5000 from this list.

4. After selecting the HDP5000 printer, click the Go button.

5. Under the printer driver section, scroll down to the HDP5000 Macintosh Driver and click in it to download the driver.


6. Select the Save file and click the OK button. Your web browser settings will determine where the file is downloaded on your computer.

7. When the HDP5000 V1[1].0.0.4.pkg.zip finishes, you can close the Downloads window.

For more information about the Fargo HDP5000 printer or other Fargo printer models, contact our ID card experts at 888-485-4696.

ID Flow Software – Configuring Enrollment

The above video illustrates how to enter information for card printing and how to configure your workstation.

To start enrollment, there are three simple common steps:
1. Enter personal information
2. Capture the photo
3. Print the ID card by clicking on the Print Badge button.

How to Assign Global Settings for Cardholder Groups
1. Click the properties button on the main menu.
2. Select the enrollment tab

We can initialize default values in some software editions.
Initiate the date field with the current date and time.
Duplicate record checks can be performed.
a. Define the matching criteria
b. When a match is found you can add a new record, use the existing record or merge records.

3. ID Flow can use optical character recognition to scan a license, passport or business card.

a. Click configure.
b. Align the scanner fields with the database field.

4. Configure the photo acquisition.
5. Configure the signature capture and fingerprint capture.
6. Access control editions if ID Flow will allow you to configure access control and issues activated cards.
7. Set the card printing rules. Click the badge printing tab.

Name the rule. Click the parameters frame. Click the elliptical button. Create a filter.

8. Record fields can be updated after a card is printed.
9. ID Flow will let you know if you have left any configured features unconfigured.
10. Finished completing the process for the cardholder group.

Configure this workstation’s enrollment steps and devices
1. Click setup.
2. Select configure workstation settings.
3. Click enrollment task link.
4. Enable steps and configure.
5. Select your camera.
6. Download add on modules for the cameras and scanning devises from jollytech.com. This allows flash cameras and auto cropping features with some editions.
7. For pictures, choose the width – height ration and crop box tightness.
8. Select your printer.
9. Disable steps not used in this workstation.
10. You are read to begin enrolling members and issuing ID cards.
11. Find record, run enrollment for step by step process.

Additional ID Flow Training Videos:
ID Flow Software- Text Formatting
ID Flow Software – Working with Records
ID Flow Software- Adding Bar Codes and Magnetic Stripes
ID Flow Software- Working with Images
How to Network Jolly Products
Download ID Flow Trial Software to try before you buy.

For additional information about ID Flow or other ID badge software options, contact our ID card experts at 888-485-4696.

Jolly Software Upgrades Announced

Jolly has announced an updated version of their software ID Flow, Lobby Track, Label Flow and Asset Track to version 5.03. There are many highlights and features of this new version that will provide premium features that will enhance user experience. Updated features include:

Features Added:
– Support for S2 Access Control System
– Support for DSX Access Control System
– Support for Topaz optical fingerprint scanners
– Link Lobby Track user accounts to Active Directory user accounts
– Improved Oracle support
– Populate record forms by scanning the 2D barcode or magnetic stripe on a North American driver’s license or ID card

Enhancements:
– Configure multiple Active Directory searches for Host Lookup
– Improved support for non-western languages and fonts including Arabic, Cyrillic, Greek, Hebrew and Turkish
– Improved the automatic image reduction feature to support bitmap images
– Enhancement of Topaz signature cropping
– Improved image path support for certain TIF and JPEG images
– Display a results summary after record import
– Support for a 15 digit UID default value
– Attendance log fix for PCs configured to use a comma character instead of a decimal point

The Jolly software upgrade, including ID Flow version 5.03, is available to all supported customers at no additional charge. Customers with earlier releases should contact one of our ID card experts for upgrade details. Assistance with this and other ID card software products is available toll free at 888-485-4696.

ID Flow Software – Importing Card Designs

If enabled, the configure workstation screen will show at startup. Select launch set up wizard.
or Select setup and then click run set up wizard.
Click Next.
Name the card holder group.
Say yes to import ID design. Browse and select the template you created in the ID Flow Card Designer.
Click the open button. You have the option to use the database the card was designed with or you can use a different database.
Note that if the database is changed, the fields in the template may be affected if they are named differently.
A copy of the design has been imported. Note that if the original is changed, it will need to be re imported for changes to take effect.
Changes can be made to the imported design within the ID card issue center.
Advanced settings globally applied to all work stations accessing this card holder group.
Preview of the design can be used to represent the card holder group by clicking the generate button.
You may import any other graphics or you can leave it blank.
The Record Lookup Tab – allows you to define lookup fields
Enrollment Tab – Define the enrollment steps. Here we can enable the photo step.
Badge Printing Tab – Create print rules and update fields after a record is printed in some editions. Select edits to make changes to the card design .
Logs and Reports Tab – Select in which database the fields are logged.

Workstation Configuration You can designate tasks specific to this workstation. You can configure your workstation settings.

Main Menu – can change the back ground image
Enrollment – select camera and printer
Find Record – provides lookup options. Click ok once your changes are completed and click finish. You may set up unlimited designs and configure unlimited databases.

Additional ID Flow Training Videos:
ID Flow Software- Text Formatting
ID Flow Software – Working with Records
ID Flow Software- Adding Bar Codes and Magnetic Stripes
ID Flow Software- Working with Images

For additional information about ID Flow or other ID Card Software, contact our ID card experts at 888-485-4696.

ID Works Software – Trial Download

ID Works Evaluation Software v6.5

Datacard invites you to test drive the next generation in card design and production software. This software allows for card and reporting design and production. Easy to use, this software offers many powerful features. Because it has a flexible, modular design, you can select just the right components needed for your printing processes.


Download a evaluation copy of the Datacard® ID Works® identification software here.

For additional information about Datacard printer models or other ID badge printer information, contact our ID card experts at 888-485-4696.