Evolis Tattoo 2 – How to Clean the Cleaning Rollers

To make sharp looking personalized cards, it is important to keep your ID card printer in a clean environment. Even then, it is important to follow the manufacturer cleaning recommendations to keep your printer printing it’s best. Following is an Evolis video demonstrating how to clean the printer’s cleaning rollers.

1. Open the printer cover.

2. Remove the ribbon.

3. Locate the cleaning roller and remove it.

4. Use a cleaning wipe from your Evolis cleaning kit.

5. Remove any dust by gently rubbin the wipe across the roller surface.

6. Once the roller is clean and dry, place it back into the printer and make sure it is in the appropriate position.

7. Set the ribbon back in place and close the printer cover.

8. Remove the printer feeder.

9. Clean the roller with the wipe by gently rubbing it.

10. Reattach the feeder to the printer and push it until it clicks back into place.

11. The printer is now ready for printing.

If you are interested in information about the Evolis Tattoo 2 printer or other Evolis printers available, contact our ID card experts at 888-485-4696.

Visit the manufacturer website here.

Evolis Tattoo2 – How to Install a Print Ribbon

To print custom printed cards with an Evolis Tattoo 2 printer from Evolis, a print ribbon needs to be installed in the printer. Following you will find a list of steps to install a print ribbon in the Evolis Tattoo 2 printer. You will also find the steps in an Evolis produced video illustrating ribbon installation.

1. Open the printer cover.
2. Take a new ribbon and insert it inside the printer making sure it is properly positioned.
3. Close the printer cover.

The printer ribbon will automatically synchronize itself for card printing.

If you are interested in information about the Evolis Tattoo 2 printer or other Evolis printers available, contact our ID card experts at 888-485-4696.

Evolis Tattoo 2 – How to Use the Output Hopper

The Evolis Tattoo 2 printer is shipped with a detachable card hopper that will receive printed cards. Evolis has provided a video displaying how the output hopper is attached to the printer for use.

The hopper will accept 15 standard 30 ml PVC cards. It is attached by carefully lifting the front of the printer and placing the output hopper in place as shown in the video.

If you are interested in information about the Evolis Tattoo 2 printer or other Evolis printers available, contact our ID card experts at 888-485-4696.

Consider The Evolis Quantum Printer

The Evolis Quantum is a special ID card printer designed for running thousands of cards per week through a printer. This printer will hold up to the pressure of running for hours and hours at a time.

This card printer can provide personalization of PVC cards with a black monochrome ribbon. The printer can print a card holder name on a card in seconds. The printer is also capable of printing full color cards in one pass with custom personalization and encoding, if required, on the card.

This printer can accomplish the high volume print jobs easier than standard ID card printers. The amount of prints available in a single ribbon is much larger than in most badge printers. The print ribbons for the Evolis Quantum provide 3,000 prints per roll. This ribbon quantity keeps production moving as print ribbons do not need to be changed as frequently as printers that have a standard 200 to 500 count print ribbon.

Another feature allowing high volume printing is the card input and output hopper size. The Quantum card printer holds 500 cards in the input hopper and 500 cards in the output hopper. The hoppers are also exchangeable allowing you to preload additional input hoppers for easy transfer when it is time to replace cards in an empty hopper.

For more information about the Evolis Quantum or other Evolis printer models, contact our ID card experts at 888-485-4696.

Evolis Tattoo2 – Firmware Update Available

The Evolis Tattoo 2 printer provides a colorful plastic card print. The firmware for this printer has been recently improved to provide significant improvements in the print quality results.

To download the recent firmware, visit the drivers and firmware page on the Evolis website at: https://www.evolis.com/eng/Drivers-Support/Product-support/Tattoo-2/Drivers-and-firmware

If you are interested in information about the Evolis Tattoo 2 printer or other Evolis printers available, contact our ID card experts at 888-485-4696.

Evolis Dualys – Warning Light is Blinking

Evolis Dualys
If your Evolis Dualys printer will not print, you may notice that there is a warning light on. The light appears to be an orange or yellow triangle that is lit up.

When this light is on, the first thing to do is to check and make sure that the exit hopper is pushed all the way down and is in place.

When the hopper is placed correctly in the printer, the warning light should turn off. The printer should also resume printing.

For additional information about the Evolis Dualys ID card printer, contact our ID card experts toll free at 888-485-4696,

How an HID Prox Card Works


A proximity card by HID is capable of storing embedded information inside. The information stored can be extracted and transmitted to a control system for processing. If the information transmitted lines up with the data stored in the control system, the system will provide an appropriate action, such as unlocking a door for a card holder.

The HID prox card, sized the same as your credit card, is part of a system that includes the cards, a card reader or readers, computer and an access control panel. Together, these components work together to act as a security officer in an organization to approve access to secure facilities or networks. Detailed, accurate reporting occurs with this system as the electronic devices log each transaction.

HID cards work as they carry an embedded binary code unique to the card holder. The code is referenced to the card holder in the database in the access system and is a specific sequence number that can be extracted by a card reader when swiped or held near the card reader.

The card reader connected to the access control system relays the sequencing for review when the card is held near. The control panel accepts the information and reviews it in a specific order to determine access eligibility. The data string is first reviewed for length. If that is correct, the binary code formatting is reviewed to determine if it can be recognized. With positive results, the system advances to review the facility code and the site code for positive matching results. If the card number is then confirmed in the database without restrictions on current time or location, the card holder is approved for access. The controller provides authorization to unlock the mechanisms restricting the door or network from opening.

The security personnel in charge of the software application have authorization to enter the database and update card holder information. Authorized people can configure the door access hardware to open and they can approve of the HID prox card entry at specific times. Reports for all activities can be generated as needed for management review.

Want to learn more about HID access cards and systems? Check out these links from our blog:

Using an HID card as an Identification Card

Tips for Printing on Your HID Card

Components of an Access System

Best Practices with HID Cards

Dye Sublimation Printing vs. Thermal Transfer Printing

Plastic ID card printers use two types of printing.  Thermal transfer printing and dye sublimation printing are used in both direct to card printers and retransfer printers.  Direct to card printers merge the image directly on the surface of the card.  Retransfer printing deposits the image on the back of a clear plastic film.  This film is then bonded to the surface of a plastic card.  Retransfer printing is the newest of these printing types and results in a better image result.  The card design is applied to specialized cards and does not require a perfectly smooth card as the direct to card printers require.

Thermal Transfer Printing

Thermal printing is when resin or ink is melted off of a printer ribbon and is directly transferred to the retransfer film or the surface of the card.  To melt the ink, a print head is used.  The print head has heated pins that are aligned across a ceramic plate.  In the correct sequence, the pins in the print head receive instructions to heat and release ink at just the right moment. The desired digital image created in the software is recreated on the card or ribbon.

Colored prints require the use of Y, M and C panels.  As each panel passes over the card, dots of color are released resulting in the completed image.  The K panel produces needed black printing on the card.  Dithering allows the dots of different colors to be placed close together to create a blended shade when observed.

Monochrome printing is also available.  This single color ribbon produces clear results with standard text and with bar codes.  Monochrome printing is completed at high speeds and is often used to customize a preprinted card.  The thermal ribbons provide durable print that resists fading. The resin dries quickly.

Dye Sublimation

Sublimation is when a solid is heated directly into a gaseous state.  The solid bypasses the liquid state during heating.  With this printing, the dye is heated to about 250 degrees Fahrenheit while the polymers in the PVC card are heated to 350 degrees.  The gaseous dye penetrates the plastic and as the card cools, the dye chemically bonds with the plastic card.

Crisp, sharp images are printed with dye sublimation printing.  Photographic images are printed with accuracy.  The higher heat levels allow more dye to be released into the card surface.  The result is the colors blend into a pleasing result as there is control over the opacity and transparency of the printing result.

Colors in this printing method are applied one panel at a time- the Y, M and C.  This type of print is prone to fading when exposed to UV rays from the sun.  Often a UV resistant topcoat is recommended to help protect the dye printed cards.

Zebra P330i – Clearing a Card Printer Jam

To Clean a Card Printer Jam in a Zebra P330i, please follow these instructions:
1.  Push the card thickness guage to the uppermost position.  This guage is located on the left side of the card feeder.  This will decrease the tension on the card and allow you to easily pull it out.  Remember to reset the guage back to its original position before continuing to print cards.
2.  To eject the card, open the printer properties menu.  Select the device settings tab and then select the tools menu. There are two card eject buttons.  One ejects the card from the card engine.  The other one ejects the card from the feeder and the print engine.
3.  Turn the printer off and then on again.  The card will automatically eject when the printer is turned back on.


Find out specific information about Zebra Printer models:

Zebra P110i
Zebra P120i
Zebra P330i
Zebra P430i

eMedia Software – Getting Out of Demo Mode

If you are still using an Evolis Pebble4 or Evolis Dualys3 card-printer with eMedia Card Designer software, you may need to follow this procedure for getting out of demo mode.

When the Pebble4 and Dualys3 printers were still in production, Evolis included a copy of eMedia Card Designer – Standard Edition. It did not require a license key for use. At installation, Card Designer is first set up as a 30-day working trial of the Professional Edition. After 30-days, a message appears indicating the need to enter a valid license key. From that point, the program operates only in “Demo” mode.

What is NOT clear is that you can continue using the program for free in Standard Edition mode. Getting out of demo mode, and back to the free Standard level is a quick process, accomplished in just a few steps. (Note – this is only effective if using an Evolis Pebble or Evolis Dualys printer.)

Getting out of Demo Mode:

1. Ensure that you are in Design mode, then click on the “DEMO” icon on the tool-bar.

eMedia card designer toolbar

2. When you see the screen below, click on the “Disable demonstration mode” button.

getting out of demo mode

3. Switch to operating mode.

eMedia card designer operating mode
4. Click on “File”, then click on “Print Setup”.

eMedia card designer print setup

5. Select Evolis Pebble or Evolis Dualys. It is important to not rename the printer driver from their default values – eMedia Card Designer depends on proper naming to ensure the program will operate in Standard Edition mode without requiring a license key.

eMedia card designer select a printer

Expected Results:

If you have followed the above procedure correctly, you will now be able to print normally, and without receiving the error message indicating an expired license.

Additional Information:

Both the Evolis Pebble4 and Evolis Dualys3 went out of production by Evolis in 2012. Support and supplies remain available, but the printers cannot be purchased as new any longer. As to the software, eMedia no longer distributes or supports the Card Designer version of their product, having replaced in with eMedia CS. In 2016, eMedia CS was replaced by eMedia CS2.

For eMedia software clients using printers other than the Evolis Pebble4 and Evolis Dualys3, we recommend the latest version of their software – eMedia CS2. It is available for 15-day free trial directly from the eMedia CS2 download page, or for purchase in the Safe-Card ID web-store.

Of course, if you should have on-going problems or further questions, our ID-card experts are always ready to help. Just call us toll-free at +1 888.485.4696 (from the US or Canada) or +1 704.535.5200 (from other locales).