When using a Fargo HDP5000 printer, the error code “ribbon has miscued” may display on the LCD screen. The printer may also display an Error Code 97. The following are the steps you can take to attempt to resolve the error and resume printing.
- Open Windows’ “Devices and Printers” screen;
- Locate the HDP5000 printer, and right-click on it with your mouse;
- Select the option for “Printing Preferences”;
- Select the tab named “Card”;
- Click the link button for “ToolBox” and a new window will open;
- In the new window, select the “Calibrate Ribbon” tab, and follow the directions provided.
If the calibration finishes normally, resume printing your cards. If the calibration does not resolve the problem, or the same errors continue to occur, please contact us about your warranty or service options, as this error is also symptomatic of a ribbon sensor that has gone bad.
For a complete list of error codes for the HDP5000, access the User Guide provided by HID Global. A list of the codes that appear on the LCD screen begins on page 65 of the PDF.
Visit our website or web store for information about the Fargo HDP5000 and other Fargo printers. For further technical support, contact us for a free consultation at +1 888.485.4696 (US & Canada), or +1 704.535.5200.
We received the following question about an issue with the Fargo HDP5000
I have a HDP5000. When I try to print a test card, the printer gives me a “RIBBON MISCUE”
To print the test card, you need to install the Fargo HDP5000 driver. To do this, follow the steps below.
1. Go to the Start button in Windows.
2. Click on printers and faxes.
3. Find and select the HDP5000 driver and right click.
4. Click on printing preferences.
5. Click on “Toolbox” button.
6. Do a ribbon calibration & film calibration From the toolbox.
Safe-Card ID is a provide of Fargo printers including the Fargo HDP5000 card printer. For more information about ID card printer systems, give our ID card experts a call at 888-485-4696.
Do you need technical support for your Fargo HPD5000 or HDPii printer? Safe-Card ID Services is an authorized dealer and support center for the full Fargo printer line. There are many things you can do yourself to investigate and resolve issues. We always recommend you check for and apply any updates to the printer’s device drivers and embedded firmware. In addition, the printer reference guides provide a wealth of information on the use and maintenance of these devices. Fortunately, Fargo makes these easy to locate, especially through the Fargo Workbench Utility. These items and more can be found and easily downloaded from the support pages at the manufacturer’s website.
Printer Drivers & Firmware:
By visiting the HID Global Drivers & Downloads page, you can download current drivers and firmware for your HDP5000 and HDPii printers. To do so, select the Fargo brand and appropriate printer from the dropdown menus at the top of the page.
You can access the user guide for the Fargo HDP5000 and HDPii printers here. This guide contains detailed information about the printers and their use.
Fargo Workbench Utility
Fargo Workbench Utility is a free utility that provides security, diagnostic and firmware upgrades. Through this utility, you can set password-controlled access to your printer, locate and print sample cards, and access printer and ribbon information. We also recommend that you use the built-in Update Manager to check for and apply printer driver and firmware updates for all current, and many legacy, Fargo printers. For more information about how to use the Fargo Workbench Utility to maintain your printer’s driver and firmware, visit our how-to post.
For other technical or support issues with Fargo HDP5000 & HDPii printers, or any other Fargo printers, contact us for a free consultation at +1 888.485.4696. As an authorized Fargo dealer and support center, our experts can assist with a variety of technical issues. We look forward to hearing from you!
The Fargo HDP 5000 printer is the fastest and most efficient Fargo HDP printer. One of the features of this id card printer is that both sides of the PVC id card can be laminated. To laminate both front and back of the card, the printer must have dual side printing capabilities.
If you choose the option of a dual sided laminator, the printer will print the card and laminate the front of the card to your specification. Then it will laminate the back of the card using the same laminate or a different style.
If you choose the option of a single sided laminator, the printer will use the flipper feature of the printer to flip the id card after it has laminated the first side and also laminate the back side of the card. The disadvantages of using a single side laminator module is that the card making process is slower is speed. It also limits the card producer to use the same laminate material on the front and back of the card.
For an individual consultation regarding the requirements of your card job, please contact one of our Fargo printer experts about which id card printer would be best for you. Our toll free number is 888-485-4696.