Tag Archives: Fargo HDP5000

Fargo HDP5000 – Ribbon Has Miscued Error

When using a Fargo HDP5000 printer, the error code “ribbon hasThe Fargo HDP5000 sometimes returns a "ribbon has miscued" error miscued” may display on the LCD screen. The printer may also display an Error Code 97. The following are the steps you can take to attempt to resolve the error and resume printing.

  1. Open Windows’ “Devices and Printers” screen;
  2. Locate the HDP5000 printer, and right-click on it with your mouse;
  3. Select the option for “Printing Preferences”;
  4. Select the tab named “Card”;
  5. Click the link button for “ToolBox” and a new window will open;
  6. In the new window, select the “Calibrate Ribbon” tab, and follow the directions provided.

If the calibration finishes normally, resume printing your cards. If the calibration does not resolve the problem, or the same errors continue to occur, please contact us about your warranty or service options, as this error is also symptomatic of a ribbon sensor that has gone bad.

For a complete list of error codes for the HDP5000, access the User Guide provided by HID Global. A list of the codes that appear on the LCD screen begins on page 65 of the PDF.

Visit our website or web store for information about the Fargo HDP5000 and other Fargo printers. For further technical support, contact us for a free consultation at +1 888.485.4696 (US & Canada), or +1 704.535.5200.

Fargo HDP5000 – Ribbon Miscue When Printing A Test Card

We received the following question about an issue with the Fargo HDP5000

Question:

I have a HDP5000. When I try to print a test card, the printer gives me a “RIBBON MISCUE”

Answer:

To print the test card, you need to install the Fargo HDP5000 driver. To do this, follow the steps below.

1. Go to the Start button in Windows.
2. Click on printers and faxes.
3. Find and select the HDP5000 driver and right click.
4. Click on printing preferences.
5. Click on “Toolbox” button.
6. Do a ribbon calibration & film calibration From the toolbox.

Safe-Card ID is a provide of Fargo printers including the Fargo HDP5000 card printer. For more information about ID card printer systems, give our ID card experts a call at 888-485-4696.