Tag Archives: updating firmware

What Does Card Printer Firmware Do?

Every ID card printer contains an embedded computer program called firmware. This program is the “brain” of the printer, and is responsible for receiving output (“print jobs”) from your computer, and then translating that information into the necessary commands and functions required for your printer to produce high-quality ID cards.

Printer firmware programs are routinely updated by manufacturers to improve print-speed and quality, to expand capabilities, and to correct for software bugs or printer faults. To obtain optimal performance from any ID card printer, we recommend that our clients always use the latest firmware version available. We find that printer errors or faults often can be resolved by ensuring the firmware is up-to-date, and that printers run more consistently and with fewer issues when this practice is maintained.

Updating the printer’s firmware is easy. First, go to the technical support section of your printer manufacturer’s website. Links are provided below:

motherboardCIM Printers
Datacard Printers
Evolis Printers
Fargo Printers
IDP/Smart Printers
Magicard Printers
Zebra Printers

On these linked pages, you will be able to locate and download the correct and latest firmware for your specific printer model. Each manufacturer also helpfully includes basic procedures for the installation of the firmware on their specific printers. Of course, if you should have any questions or doubts, our expert technicians are always glad to assist you!

As a reminder, we always recommend that you update to the newest available printer driver when you update your firmware. To learn more about printer drivers, click here.

For specific card system information, contact our ID card experts toll free at +1 888.485.4696.

Upgrading the Printer Firmware on your C30 or DTC400 Printer

Here are the steps to upgrading your printer firmware:

1. Go to www.fargosupport.com and download the current firmware into a new folder on your computer. The file will be in a zip format so you will want to unzip it in the folder you have created.

2. Open the Fargo Workbench Printer Utility. You will see the following:

Printer Printing Preferences

3. Open the print spooler. Select File to Print and browse your computer to locate the firmware file you downloaded and saved into the new folder. The firmware is a .frm file.

Fargo Workbench Printer Utility

4. Prepare the printer for the firmware upgrade by pressing and holding down the Pause and Power buttons at the same time. At the same time, plug in the power. You should see the Power and Pause buttons blinking.

5. Go back to the Workbench screen and select Send File To Printer. At this time, the lights will flash fast as the Firmware is updating.

6. When the Firmware is updated, the printer will restart and the lights will remain solid while on.

7. You have completed the update.

For additional information about Fargo printers, contact our ID card specialists. They will be able to assist you with Persona C30e or Fargo DTC400e printer questions.