We have recently become aware of a technical issue that occurs when users of the cardPresso ID Badge Design & Print software upgrade their Apple computers to the latest edition of OS X (10.11 “El Capitan”). In this latest operating system release, Apple has updated and enhanced system security, particularly as it applies to the use of USB-attached peripherals and mass-storage devices.
Users of cardPresso will know that use of and access to that software is secured through the use of a USB “dongle”, which is required to authenticate and authorize use of the product. The new release of OS X prevents cardPresso from “seeing” the USB dongle, and therefore prevents use of the software in anything other than demonstration mode.
While the El Capitan release also affected scores of other software developers, cardPresso’s software engineers worked quickly to develop, test, and release an update that will address this issue for affected users. The updated version is available for free download on the cardPresso website (www.cardpresso.com), and can be directly installed onto your Mac device with no loss of data of functionality.
As always, we encourage our clients to call on our in-house experts at +1 888.485.4696, should they need further information or support with this issue and resolution.