Our Refund and Exchange Policy
- All products returned are subject to a restocking fee of 20%.
- Returns are accepted for most items for a refund of the item's price less applicable restock fees.
- Product must be returned within 30 days of purchase.
- Product must be unopened, unused and in factory sealed packaging. All items and documentation included in a product must be included in the return.
- Software can not be returned for any reason. Double check your requirements prior to purchase or contact us at +1-888-485-4696 or +1-704-535-5200.
- Open media such as cards, ribbons and cleaning kits can not be returned.
- Custom items, including HID cards, can not be returned for any reason.
- All returned items must include an RMA number or product received will not be refunded.
- Customers are responsible for all shipping costs incurred in the return of any items.
Defective Merchandise
If you receive a defective, or damaged product, contact your sales representative for assistance with replacement.
Return Procedures:
Contact your sales representative within 30 days of product receipt for an RMA number. Returned product must be received at Safe-Card within 15 days of an RMA. A duplicate RMA number can not be provided.
Return packaging must include a RMA number clearly provided on a seperate piece of letterhead enclosed with your return product. No markings are to be made on any original packaging.
Please choose a shipping carrier such as UPS or FedEx, that provides insurance and tracking information for your product. We can not be responsible for product that does not arrive at Safe-Card or product that is damaged in transit.
All original packaging, including instructions, CDs, cables, power supplies, cords and etc., must be returned undamaged. Product must be received as new , unused and in factory sealed packaging.
After receipt and inspection by our returns, appropriate credit will be provided normally in the method original payment was received.
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