Evolis Pebble 4 – All the Lights are On

Pebble 4If you are trying to print your custom printed cards on your Evolis Pebble and find you can’t, adjustments are needed to continue printing. If you notice that all of the lights on the printer are lit, follow the steps below to see if the problem can be fixed.

1. Check to see which ribbon is in the printer. Make sure it is a 5 panel YMCKO color ribbon
2. Go to the print queue and clear it out. Once you have cleared the print que out, restart the printer so it starts fresh
3. Open and close the print head. Make sure that the color ribbon is in the correct place upon closure.
4. Check their printer graphics settings. Make sure that the correct ribbon is selected.
5. Once you have done all this, try to print again.

If the steps above turn off the extra lights that are on, you should be able to continue printing. If the problem is not fixed, additional steps are needed to reset the printer. The best thing to do is contact the ID card integrator company that provided you with the printer for technical assistance.

Evolis printers purchased at Safe-Card ID come with free phone technical support for the lifetime of the printer. If you need personalized assistance with your printer, please contact us our technical area with your invoice number and printer serial number. We will be happy to assist you.

Our ID card experts can provide you the latest information about ID card printers, ID card software and PVC cards. Contact them toll free at 888-485-4696.

2 thoughts on “Evolis Pebble 4 – All the Lights are On

  1. Mattias Shaffi

    Hi I got problem with my Evolis Pebble 4 the ribbon light is on all the time I cant print. Do you have any advice you can provide me to do to make it work?
    Regards Mattias Shaffi

  2. SafeCardID Team

    Hi Mattias – when the Evolis Pebble4 ribbon light is illuminated and steady, it’s generally one of just a few potential issues:

    1. The most basic and simple reason is that no ribbon is present, the end of the ribbon has been reached, or the ribbon is incorrectly inserted (observe the threading instructions visible on the underside of the ribbon cover when it is raised);
    2. The next most likely is that the ribbon setting in the driver does not match the ribbon that is inserted in the printer. Check this by navigating to the Windows printer-center (Control Panel, then ‘Printers and Faxes’ if WinXP; ‘Devices and Printers’ if Win7; ‘Settings’, then ‘Devices and Printers’ if Win8.1. Find the Evolis Pebble4 in your list of devices, the right-click with your mouse, and select ‘Printing Preferences’. Then select the ‘Graphics’ tab. Ensure that the ribbon selected matches the ribbon you’re using. NOTE – if using Win7 or Win8.1, you will need Windows administrator privileges to effect any change on this screen.
    3. If the issue persists, clear the job-queue and reset the printer (disconnect, then reconnect the power). You can clear the queue by double-clicking on the printer in the Windows printer-center, then selecting ‘Printer’, and ‘Cancel All Documents’. Once cleared, and the printer has been reset, you can send a test card from the printer-driver direct to the printer to ensure it is functioning properly. If the driver’s test card works, try again with the program you are attempting to print cards from. If still not working properly, clear the queue once again, and then carefully check the settings in your software to ensure it is calling for the ribbon that is installed.
    4. The other possibilities that can cause this error are a bad ribbon sensor in the printer, a bad RFID chip on the ribbon hub, or a ribbon that is not a genuine Evolis ribbon.

    Good luck, and let us know if we can help!

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