Evolis Pebble or Dualys – Printer Won’t Feed A Card

Evolis Dualys
Problem presented to our technical staff: Our Evolis ID card printer will not feed cards when attempting to print.

Suggested steps for resolution:

1. Clean the printer with an Evolis cleaning kit.
2. Remove the cleaning roller from the inside of the printer and clean it with mild soap and warm water.
3. Access the printer cleaning function from the tools tab in the print driver. Select the clean button and follow the provided directions.

If these steps did not solve your card feeding problem, check the card thickness guage. This guage is located behind the card feeder. Increase the thickness guage slightly to allow more space for teh card to travel through the card rails in the printer.

For more information about Evolis printers -the Evolis Pebble or the Evolis Dualys, contact our ID card experts at 888-485-4696.

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