If your Evolis Dualys printer will not print, you may notice that there is a warning light on. The light appears to be an orange or yellow triangle that is lit up.
When this light is on, the first thing to do is to check and make sure that the exit hopper is pushed [...]
Steps for Installing eMedia Card Designer
Step 1 Once you put the software CD in the DVD disk drive and the auto play box pops up. Click on the “Open folder to view files” option. Then double click on the “Emedia” file folder (see red arrow image). Step 2. Right click on the step up [...]
Need assistance with your Asure ID 2009? Following are some of the most common questions asked of our technical support staff. You will also find videos of various software processes.
If you have a suggestion about another topic to place in this index, please let us know by email, phone or live chat. We [...]
If you have a Evolis Dualys printer, you most likely want to print a custom printed card with a design on the front side and another look on the back side. Sometimes as the printer prints, it prints the front side of the card design on one PVC card and then pulls in a [...]
Problem presented to our technical staff: Our Evolis ID card printer will not feed cards when attempting to print.
Suggested steps for resolution:
1. Clean the printer with an Evolis cleaning kit. 2. Remove the cleaning roller from the inside of the printer and clean it with mild soap and warm water. 3. Access [...]