Tag Archives: id card printer tips

What is that fine white line on my ID card?

If you inspect an ID card after it has been printed and findĀ a fine, straight white line running the full length of the card, then there is a problem with the printer’s print-head. This can be one of 3 things:

  1. There is a piece of dust, dirt or debris stuck to the print-head;
  2. There is physical damage to the print-head (scratch or nick);
  3. The print-head has had one or more imaging pixels burn-out – usually resulting from an electrical surge or lighting strike.

Only the first can be remedied without print-head replacement, and requires manual cleaning with IPA alcohol wipes or swabs. (Find them HERE!)

But most often, replacement of the print-head is required. Prior to purchasing a replacement print-head, first check with your authorized dealer to see if the print-head is still under a manufacturer’s warranty. Virtually all top printer manufacturers’ warranties offer to replace a damaged print-head for a defined period of time following purchase. Please review your own printer’s warranty for any coverage requirements or restrictions.

For more support, or information about quality ID-card printers, parts and supplies, visit our we b store, or contact one of our ID experts toll-free at +1 888.485.4696 (US & Canada), or +1 704.535.5200 otherwise.

If your printer feeds several cards at once

id cards

When printing id cards, sometimes the id card printer will take in more than one card at a time. Usually the printer jams and stops leaving the card maker wondering what has happened. By opening up the printer and removing the multiple cards inside the printing area of the printer, the printer will be able to resume making the next id badge. Usually the card on which the error occurred will need to be manually set to reprint so that it is available for the id card holder.

Two steps will help to reduce the card jam.

1. The thickness lever at the input hopper should be set for the size of card printed. The standard PVC card is 30. Specialized cards may be more or less than 30.

2. Cards that have been recently unwrapped may be stuck together with static electricity. The best way to remove this is to hold the card by the edges and rock them back and forth until they do not cling together. You do not want to touch the printable area of the card with your fingers when handling the cards.

For specific information about current Fargo badge printers, contact us or visit the following:

fargo

 

Persona C30
Persona C30e
Fargo DTC 400
Fargo DTC 400e
Fargo DTC 550
Fargo HDP 5000