Category Archives: Evolis Printer

Evolis Discontinuing Spare Parts for Older Model Printers

trade in program

Trade in, trade up!

File this post under “Fair Warning.” Evolis has announced that they will no longer produce spare parts for the Tattoo1, Pebble, New Pebble, Pebble3, Dualys and Dualys2, all of which have been out of production for several years and replaced by newer models. Production of spare parts will cease October 30, 2014. You may order parts up until that date, but it’s important to note that if you have one of these models, your printer will no longer be supported in a few weeks.

If you know that you need a part, this is the time to order it. Alternatively, if you’re planning ahead, Evolis offers an excellent trade in-trade up program for these old printers. We’re happy to facilitate your trade in and save you money on an upgraded Evolis printer.

If you have any questions about your printer and how this will affect you, please call one of our experts at +1-888-485-4696 or +1-704-535-5200.

Coming Soon: Evolis Badgy200!

Badgy200 and consumable pack

The Badgy200 Solution

 

Evolis has announced that this fall a new line of their Badgy card printer will be available. The original Badgy was named New Product of the Year 2013 by the Boss Industry Awards given by the BOSS Federation, the trade association serving the UK office supplies and services industry. We hope this indicates good things for the updated version coming out in the next few weeks. The Badgy200 will be an economical solution for small-scale printing needs, allowing education, corporate, and leisure organizations to print in-house, thus saving money and offering instant results.

 

Badgy200
95 cards/hour (~38 seconds/card)
Edge-to-edge printing
Evolis Badge Studio® + included
100 print consumable pack included
Energy Star® certified
Single side printing (re-insert card for reverse-side printing)
Wide selection of templates available for card design
PC & Mac Compatible
1 year standard warranty

 

As you can see, the Badgy200 is a good entry-level card printer solution. Evolis Badge Studio®+ allows you to print from a database, making it easy to retain information for reprinting cards and to organize your card printing in batches. The consumable pack sets you up with a ribbon and 30 mil CR-80 PVC cards (100), so you’ll be able to start printing immediately upon set up.

This printer is designed to set up in the same manner as a desktop printer, making it easy for anyone familiar with office equipment to get running quickly.

If you’ve been looking for a budget card printing solution, this new offer from Evolis may be a good fit. As always, to make sure the needs of your organization are met, call Safe-Card ID at +888-485-4696 OR +705-535-5200 for a free consultation with one of our experts! We look forward to hearing from you!

Evolis Primacy – How to Do a Routine Printhead Cleaning

Below you will find a video illustrating the correct way to complete a routine print-head cleaning using a cleaning card on the Evolis Primacy ID card printer.

1.  Open the top printer lid.
2.  Remove the print cartridge.
3.  Close the printer lid.
4.  Open the cardstock hopper and remove the cards.
5.  Shift the card thickness gauge to the right (“Max”).
6.  Put the cleaning card in the card input area.
7.  Turn the cleaning cycle on.
8.  Remove the cleaning card from the card output hopper.
9.  Open the top printer lid.
10. Replace the print cartridge.
11. Close the lid.
12. Open the card-stock hopper and load with your standard cards.
13. Shift the card thickness gauge to the correct card thickness for your cards.
14. Close the hopper.

Contact our ID card experts at 704-535-5200 for Evolis Primacy supplies and information.

Evolis Primacy – How to Do an Advanced Printer Cleaning

Following is a video of cleaning instructions illustrating how to properly clean the Evolis Primacy printer using an Evolis cleaning kit.

1. Open the lid on the top of the printer.
2. Remove the print ribbon.
3. Close the lid.
4. Open the card intake hopper.
5. Remove cardstock.
6. Shift the card thickness guage all the way to the right.
7. Open a cleaning T card.
8. Push the printer on button.
9. Insert the T card in the place where cards enter the printer.
10.When the strip ejects, place a cleaning card in the cardstock intake area.
11.When finished, the card will eject in the output hopper.
12.Open the lid on the top of the printer.
13.Replace the ribbon removed in step 2.
14.Close the lid.
15.Open the card hopper and replace the cardstock.
16.Shift the card thickness guage to the correct thickness for your cards.
17.Close the card hopper.

 For information about the Evolis Primacy printer, our ID experts are available toll free at 888-485-4696.

Evolis Dualys – How to Manually Clean the Printer

Like all Evolis plastic card printers, the manufacturer recommends a cleaning cycle be performed once every 1,000 card prints. For printers still under warranty coverage, these cleanings must be performed on time to maintain coverage on the print-head. For any Evolis Dualys series printer, follow these steps to manually clean the printer:

Cleaning Supplies Required:

Manually Clean the Printer:

  1. Open the printer lid, remove the print-ribbon, and set it aside;
  2. Remove the card hopper, and then remove all cards from the card-hopper. Set the cards aside where they’ll stay clean and neatly stacked. Be careful to handle the cards only by the edges, and not on the printable surfaces.
  3. Move the card thickness gauge to its maximum open setting (past the “40” marking).
  4. Remove an Evolis Hi-Trust IPA-alcohol cleaning card from its protective package and insert the cleaning card into the card hopper.
  5. Place the card hopper, with cleaning card inserted, back onto the printer.
  6. Push the power button for about 1 second, and then release it. (Note – if you don’t hold it down long enough, nothing will happen; if you hold it down too long, the printer will power off. If either occurs, try again.)
  7. The cleaning card will be pulled into the printer, and it will be cycled through the print area repeatedly. You will know that the cleaning is proceeding properly when you hear the card being cycled forward and back in the printer. If the card is transported straight through and into the output hopper, replace the cleaning card into the card hopper, and start at step 5.
  8. Once the card cleaning has completed successfully, open the printer lid and remove the cleaning roller from the inside-back of the printer.
  9. Open an Evolis Hi-trust IPA alcohol cleaning wipe, and use it to thoroughly clean the cleaning roller.
  10. Replace the cleaning roller into the printer, ensuring that the “axle” on each end is fitted into the appropriate slots on either side of its mounting location.
  11. Continue to use the IPA alcohol wipe to clean any other visible rollers within the printer. Note that you may want to rotate these rollers by hand to be able to clean them completely.
  12. Replace your print ribbon and close the printer lid.
  13. Remove the card-hopper, reset the thickness gauge to the number equivalent to your card thickness (standard cards are 30 mil, so you would set the gauge to “30”.
  14. Replace your card stock into the card hopper and place the hopper back into the printer.
  15. Ensure that the output hopper is fully open.

Once the steps above are completed, your Evolis Dualys series printer will be clean and you will be ready to print again.

Safe-Card ID Services is an authorized dealer for all Evolis card printing products. For additional information about ID card printing, or if you need further technical support or assistance, feel free to contact us toll-free from the US & Canada at +1 888.485.4696, or +1 704.535.5200 elsewhere.

How to Remove and Replace an Evolis Pebble Printhead

Our technical area is busy with different questions our customers have about printers and how customers can get the most efficient operation from them. One popular question about the Evolis brand printers is about the printhead removal and replacement. The following video was prepared to demonstrate how to remove a printhead from the Evolis Pebble printer and then replace it wil a different printhead.

Steps:
1. Remove the hopper.
2. Open the top cover.
3. Push the support mechanism in to release the printhead.
4. Slide the printhead up and over the metal holder.
5. Unplug the wire harness.
6. Reverse the steps to put the new printhead into place.

Once the above steps are completed, the printer is ready for use.

If you need information about the Evolis printer brand, please contact our ID card experts at 888-485-4696.

Evolis Printer – How to Change a Print Ribbon

The Safe-Card ID video team completed another instructional video to help Evolis printer owners know how to correctly change a printer ribbon in an Evolis Pebble and Evolis Dualys printer. Follow the steps below and you will be set to print.

Changing a print ribbon:

1. Open the printer cover.
2. Remove the ribbon from the packaging.
3. Lay the ribbon as indicated on the instruction panel in the printer, making sure that the ribbon runs over the top of the two spools.
4. Close the lid.
5. The printer will cycle through to start printing on the right panel.

If you need information about PVC card printing system, contact our experts at 888-485-4696. We would love to hear from you.

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Evolis Zenius ID Card Printer – Remove and Replace the Cover

Evolis, a French manufacturer of ID card printers, has provied the following video about their newest printer model release, the Evolis Zenius ID card printer. This video demonstrates how to remove and replace the cover on the printer.

If you need assistance in obtaining an Evolis printer or in purchasing card printing supplies, please contact our ID card experts at 888-485-4696.

Evolis Pebble 4 – All the Lights are On

If you are trying to print cards with your Evolis Pebble printer and find it not functioning properly, some setup changes or adjustments may be needed. If you notice that all the lights are on (indicator lights above the main power button/light), follow the steps below to see if the problem can be fixed.

Pebble 4 - All the lights are on

Verify Printer Set-up:

  1. Make sure cards are loaded into the card hopper, the card hopper is properly fitted to the printer, and there are no obstructions in the hopper or the card input path.
  2. Check the card thickness gauge and set it to a value just above the thickness of your cards. (e.g. – if you use standard 30 mil cards, set the gauge lever just above 30, to approximately 32 or 33).
  3. Make sure you have print ribbon remaining on the current spool, and that it is loaded properly. If you are unsure about the proper fitment of the ribbon, there is a manufacturer’s sticker on the inside of the ribbon cover that depicts the proper placement.
  4. Verify that the USB or the network connection is firmly attached to both the printer and the host computer or network jack or switch.
  5. Ensure the power connectors are firmly and properly seated at each of the wall-plug, the AC/DC adapter, and the printer. While doing so, also verify you have the correct power adapter – Evolis original-equipment AC/DC adapters are branded as either “Evolis” or “SwitchBox”, and have output power of 72w (24v @ 3A).

Verify Computer Set-up:

  1. Open the Windows “Devices and Printers” view (“Printers and Faxes” if Windows XP). You can find this link from Windows Control Panel.
  2. See if you have just one, or multiple instances of the Pebble printer listed (e.g. – “Evolis Pebble”, “Evolis Pebble (Copy 1)”, etc.). If multiple instances exist, the ones that are “greyed out” can and should be removed sequentially by right-clicking on each icon, then selecting “Remove this Device”. You should then be left with just one, functional instance of the printer/driver.
  3. Disconnect the power to the printer, or power off with a 2 second push of the printer power button.
  4. Clear the Windows print queue by right-clicking on the Evolis Pebble printer and selecting “See What’s Printing”. When the print queue view opens, if any pending or in-process print jobs are present, click “Printer” on the menu bar, and then click “Cancel All Documents”. Verify with “OK” if requested. Wait for all jobs to clear before closing the queue view.
  5. Determine which ribbon is in the printer and ensure the Windows print-driver is set for use of this ribbon type as follows:
    1. Locate then right-click on your Evolis Pebble printer, then select “Printing preferences”.
    2. Near the top of the “Graphics” tab, you will see a ribbon designation, and a drop-down box that allows you to set the ribbon type manually. Ensure this setting matches the ribbon you have loaded in the printer. The most common settings will be the R3011 ribbon, when printing full-color cards, or R2011 when printing black-only, monochrome cards.
  6. Reconnect or power-up the Pebble printer again.

Confirm the Results:

  1. Once again open the Windows “Devices and Printers” view (“Printers and Faxes” if Windows XP).
  2. Locate the Pebble printer, then right click on it and select “Printing Preferences”.
  3. Select the “Tools” tab, then click the “Test Card” button on the top-left of the screen.
  4. If a test card prints normally, you have verified that the printer is set up properly, and that Windows has been set up properly as well.

Verify the Software Set-up:

There are a variety of card-printer software packages available, so our advice here is limited and generic:

  1. Open the software program you use for card-printing;
  2. In your printer settings, ensure that you are directing card output to the Evolis Pebble printer;
  3. Verify that any document or page set-up options, including portrait/landscape orientation, margins, paper (card) size, and range / record selections have been made properly.
  4. If one card template or file is causing issues, try another to see if it works. If one works, but another does not, your problem is with the setup options of the non-working card file.

Following the steps above will usually resolve a Pebble printer issue when all the lights are on,  If the problem persists, additional steps may be needed to reset the printer. Evolis printers purchased from Safe-Card ID come with free telephone technical support for the life of the printer. If you are such a client and need personalized assistance, we’d be happy to help you! Contact us toll-free at +1 888.485.4696, and have your customer or invoice number handy, along with the printer serial number for fastest service.