Tag Archives: Evolis Printer

Evolis Card Printers – Card Feed Problems

This tech-tip is intended to help resolve card feed problems with Evolis Tattoo2, Evolis Pebble4 and Evolis Dualys3 plastic card printers. Some of the remedies may also apply to other Evolis printers, and those from other manufacturers.

Evolis Tattoo2, Pebble4, and Dualys3 - Card Feed Problems

Plastic card printers may have instances when they will not feed cards consistently from their card input hoppers. This can occur when there are just a few cards in the hopper. But it is more common when their card hoppers are full.

Usually, the cause is not with the printer itself. Rather, the problem most often is the result of the cards being difficult to separate.

Card Feed Problems – Remedies:

Before attempting remedies, remember to handle blank plastic cards carefully, and only by their edges. This will prevent the transfer of lint, dust, and residual body-oils from your fingertips. The presence of any of these contaminants can result in poor print-quality.

  1. Remove the cards from the input hopper and fan out or shuffle them to break any static-bond, and to dissipate natural static charge
  2. Check the card thickness gauge and set just slightly more than your blank cards’ thickness. For example, if the cards are 30 mils thick, adjust approximately 32 or 33 mils.
  3. Clean the card intake roller with alcohol wipes and/or an IPA alcohol cleaning card. Both are included in the Evolis #A5021 UltraClean printer cleaning kit.
  4. Ensure the cards are stacked properly in the card hopper, and that there are no obstructions that might prevent the printer from extracting them.

Need further assistance or more info?

Safe-Card ID Services offers our clients free telephone-based tech support for the life of all printers sold. For additional assistance, or other information about all Evolis printers, please contact our ID-card experts toll-free at +1 888.485.4696 (US & Canada), or +1 704.535.5200 (elsewhere).

Based in Angers, France, Evolis is a leading global manufacturer of quality plastic card printers.

Evolis Printer – How to Change a Print Ribbon

The Safe-Card ID video team completed another instructional video to help Evolis printer owners know how to correctly change a printer ribbon in an Evolis Pebble and Evolis Dualys printer. Follow the steps below and you will be set to print.

Changing a print ribbon:

1. Open the printer cover.
2. Remove the ribbon from the packaging.
3. Lay the ribbon as indicated on the instruction panel in the printer, making sure that the ribbon runs over the top of the two spools.
4. Close the lid.
5. The printer will cycle through to start printing on the right panel.

If you need information about PVC card printing system, contact our experts at 888-485-4696. We would love to hear from you.

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Evolis Zenius ID Card Printer – Remove and Replace the Cover

Evolis, a French manufacturer of ID card printers, has provied the following video about their newest printer model release, the Evolis Zenius ID card printer. This video demonstrates how to remove and replace the cover on the printer.

If you need assistance in obtaining an Evolis printer or in purchasing card printing supplies, please contact our ID card experts at 888-485-4696.

Evolis Dualys – Printing Front and Back Side on One Card

Following is a question and answer from our technical support response team:

Question:

When trying to print front and back of the card on my Evolis Dualys printer, the printer will send 2 separate cards through iand print the front on one card and the back on the other cards instead of printing front and back of the same card. Under printer properties, I do not have access to the back side of the card. I can not figure out if this is a printer or software issue.

Answer:

First, go to the print drivers and make sure that you have a dual sided ribbon selected (YMCKOK). Make sure you have the print driver set to print two sided cards

This should solve the printing error.

For more information about Evolis ID card printers, visit our Evolis Tattoo, Evolis Pebble, Evolis Dualys, Evolis Quantum or Evolis Securion product pages. For a free consultation regarding what printer would be the best fit for your application, contact us toll free at 888-485-4696.

Evolis ID Card Printer – How to Clean the printhead

Pebble

When cleaning the Evolis printer, it is recommended that you clean the printhead.  Following are the steps to take in this process:

1.  Turn off the printer by pressing the green light on the control panel.

2.  Open the printer cover.

3.  Take a new cleaning swab and press it in the middle until it clicks.

4.  Run the swab from left to right on the printhead for a short time.

5.  Close the printer cover.

6.  Wait about 2 minutes for the cleaner to evaporate.

7.  The printhead has been cleaned.

Evolis Printer- Drivers and Frequently Asked Questions

Pebble

A new Evolis ID card printer comes with drivers and instruction manuals so that installation should be simple with straightforward driver and software downloads. Just in case the included CDs are misplaced or there are additional questions about your printer that you would like to research, Evolis has created a product support area on their website to assist in providing needed information efficiently. Choose the printer you need assistance with and your driver or frequently asked questions are a click away.

The driver/support area allows you to select the printer that you have. Needed information or drivers can be easily reviewed and downloaded.

For more information about Evolis ID card printers, visit our Evolis Tattoo, Evolis Pebble, Evolis Dualys, Evolis Quantum or Evolis Securion product pages.

Evolis Printers – How to Clean the Evolis Printer

Pebble

To keep your Evolis printer running smoothly, it is recommended that the internal parts of the printer be cleaned about every 1,000 prints.   The cleaning light will light on the printer when the recommended cards have run through the printer and cleaning is due. Following are the recommended steps to clean the ID card printers.

1.  Turn the printer on.

2.  Open the printer cover.

3.  Remove the print ribbon.

4.  Close the cover.

5.  Open a new Evolis cleaning card.

6.  Remove PVC cards from the card feeder and insert the cleaning card into the feeder.

7.  Adjust the card thickness to the maximum position.

8.  Place the feeder back into the printer.

9.  Press the green button on the control panel for a few seconds and the cleaning will begin.

10.  The cleaning card will eject.

For more information about Evolis ID card printers, visit our Evolis Tattoo, Evolis Pebble, Evolis Dualys, Evolis Quantum or Evolis Securion product pages. For a free consultation regarding what printer would be the best fit for your application, contact us toll free at 888-485-4696.