Following is a question and answer from our technical support response team:
When trying to print front and back of the card on my Evolis Dualys printer, the printer will send 2 separate cards through iand print the front on one card and the back on the other cards instead of printing front and back of the same card. Under printer properties, I do not have access to the back side of the card. I can not figure out if this is a printer or software issue.
First, go to the print drivers and make sure that you have a dual sided ribbon selected (YMCKOK). Make sure you have the print driver set to print two sided cards
This should solve the printing error.
For more information about Evolis ID card printers, visit our Evolis Tattoo, Evolis Pebble, Evolis Dualys, Evolis Quantum or Evolis Securion product pages. For a free consultation regarding what printer would be the best fit for your application, contact us toll free at 888-485-4696.
A new Evolis ID card printer comes with drivers and instruction manuals so that installation should be simple with straightforward driver and software downloads. Just in case the included CDs are misplaced or there are additional questions about your printer that you would like to research, Evolis has created a product support area on their website to assist in providing needed information efficiently. Choose the printer you need assistance with and your driver or frequently asked questions are a click away.
The driver/support area allows you to select the printer that you have. Needed information or drivers can be easily reviewed and downloaded.
For more information about Evolis ID card printers, visit our Evolis Tattoo, Evolis Pebble, Evolis Dualys, Evolis Quantum or Evolis Securion product pages.