Category Archives: Evolis Printer

Evolis Tattoo2 – Firmware Update Available

The Evolis Tattoo 2 printer provides a colorful plastic card print. The firmware for this printer has been recently improved to provide significant improvements in the print quality results.

To download the recent firmware, visit the drivers and firmware page on the Evolis website at:

If you are interested in information about the Evolis Tattoo 2 printer or other Evolis printers available, contact our ID card experts at 888-485-4696.

Evolis Dualys – Warning Light is Blinking

Evolis Dualys
If your Evolis Dualys printer will not print, you may notice that there is a warning light on. The light appears to be an orange or yellow triangle that is lit up.

When this light is on, the first thing to do is to check and make sure that the exit hopper is pushed all the way down and is in place.

When the hopper is placed correctly in the printer, the warning light should turn off. The printer should also resume printing.

For additional information about the Evolis Dualys ID card printer, contact our ID card experts toll free at 888-485-4696,

Evolis Dualys – Dual Card Printing on Two Separate Cards

Evolis Dualys
If you have a Evolis Dualys printer, you most likely want to print a custom printed card with a design on the front side and another look on the back side. Sometimes as the printer prints, it prints the front side of the card design on one PVC card and then pulls in a second card to print the back side of your dual sided card design. You can follow the tips below to correct the printing error.

1. Go to the print driver.
2. Click on printing preferences.
3. Insure your have the proper ribbon selected (YMCKOK ribbon, part number R3314)
4. At the right side of the ribbon selection drop down, you will see a check box to print both sides of a single card. Put a check in that box.

For more information about Evolis printers -the Evolis Pebble or the Evolis Dualys, contact our ID card experts at 888-485-4696.

Evolis Pebble or Dualys – Printer Won’t Feed A Card

Evolis Dualys
Problem presented to our technical staff: Our Evolis ID card printer will not feed cards when attempting to print.

Suggested steps for resolution:

1. Clean the printer with an Evolis cleaning kit.
2. Remove the cleaning roller from the inside of the printer and clean it with mild soap and warm water.
3. Access the printer cleaning function from the tools tab in the print driver. Select the clean button and follow the provided directions.

If these steps did not solve your card feeding problem, check the card thickness gauge. This gauge is located behind the card feeder. Increase the thickness gauge slightly to allow more space for the card to travel through the card rails in the printer.

For more information about Evolis printers -the Evolis Pebble or the Evolis Dualys, contact our ID card experts at 888-485-4696.

eMedia Installation with Vista

For those who use the eMedia card design software that is included with many Evolis printers, there have been questions as to how to use the software with Microsoft Vista.  The following tips will help you with  first launch issues.


The first time the software is launched after installation, the “unexpected error; quitting” error message appears.  When the printer operator clicks on the “ok” button, the message box closes and the eMedia card design software does not start.


Currently a permanent resolution is in process.  Prior to the final fix, you can launch the program once by using an administrative account.  After this first launch is completed, the eMedia software can be run from any user account that has been provided authorizations to operate the software.

The step by step process is:

1.  Open Windows Explorer and browse the computer files to find the folder where the eMedia Card Designer has been installed.

2.  Right-click on the eMedia.exe file and select “Run as Administrator” in the popup menu.

3. eMedia Card Designer is then launched and appears on the screen.  When the software is ready, close it.

You can now launch the eMedia software from any user account.

For more information about Evolis printers and eMedia, contact our ID card experts toll free at 888-485-4696.

eMedia Software – Getting Out of Demo Mode

If you are is using an Evolis Pebble or Evolis Dualys with eMedia software, you will be running the eMedia standard version. To change the software so that you are not in demo mode, follow the instructions below:

Ensure that you are n Design mode. Then click on the icon DEMO.


Click on the disable demonstration mode button.


Switch to operating mode.

Click on File. Then click on Print Setup.


Select Evolis Pebble or Evolis Dualys.  It is important to not rename the printer driver!!!


You will be able to print without demonstration and the message saying the license is expired will disappear.

Printers other than the Evolis Pebble or Evolis Dualys have a 30 day trial period and can not be taken out of demo mode using the above instructions.  This software is limited on the Evolis Tattoo 2, Evolis Quantum, Evolis Securion or any other ID card printer other than the Evolis Pebble or Evolis Dualys.

Evolis Dualys Warning Light Stays On

Evolis Dualys

If your Evolis Dualys caution light is staying on and the printer will not print, here is what you should do.

1. Check that the printer is plugged in correctly and the power button is lit up.
2. Check to make sure that the exit hopper tray is pulled all the way out and snapped into the correct place.
3. Unplug the power source and wait 10 seconds.
4. Plug the printer back into the power and check to see if the warning light has gone off.

The steps above should allow your Evolis Dualys to begin printing again.

Evolis Tattoo 2 – New Windows Driver

Evolis has released a new driver for the Evolis Tattoo 2 ID card printer. The driver will allow operation on a Windows 7, Windows XP and a Windows Vista operating system.

To download these drivers visit the Evolis Tattoo download page at:


Evolis Printer – Software for Printing with a Mac

Many customers look for the capability of printing ID cards on their Mac computer. The problem for these users is that there is little to no option for ID badge software to design the badges.

Evolis has provided a video demonstrating the use of software now available for designing cards with a Mac computer. Details are provided below.

For more information about this capability with Evolis printers, contact our ID card experts at 888-485-4696.

Evolis Card Printers – Card Feed Problems


The Evolis ID card printers may have occasion when they will not feed cards from the card hopper. Often, when there are just a few cards in the hopper, the printer will feed fine. When the card hopper is filled with 100 cards, the printer will not take in the card from the card hopper.

The issue is usually not with the Evolis printer. This problem is usually due to the cards themselves. These are the list of things to look for below.

1. Make sure the cards are fanned to get rid of any static. With the extra weight, it sometimes will cause miss feeds.
2. If the card guide is set for 30 mil adjust to a little thicker like 35 mil.
3. Clean the front roller with the advanced cleaning. (Open the lid and press the power button. All rollers will move. Then apply a cleaning card to really clean that intake roller)
4. Check the card feeder the problem might be with the feeder itself.

For additional information about Evolis printers, contact our ID card experts t 704-535-5200.