Following is a question and answer from our technical support response team:
Infrequently, but enough to be a bother, my Evolis Quantum has flipped the image it was printing all by itself. Without doing anything technical to the printer, the image flips back by itself. The image flip seems to occur every 75 to 100 cards. What can we do to fix this problem.
The first step we would recommend is to update your printer firmware and print driver for the proper operating system that you are using. Updated firmware and print drivers are available on the evolis website .
Test your print job again. If the problem persists, contact your solutions provider for support.
For more information about Evolis ID card printers, visit our Evolis Tattoo, Evolis Pebble, Evolis Dualys, Evolis Quantum or Evolis Securion product pages. For a free consultation regarding what printer would be the best fit for your application, contact us toll free at 888-485-4696.
When cleaning the Evolis printers, it is good to clean the rollers at the same time that a cleaning card is used to clean the inside of the printer. Following are the steps to cleaning the roller in your Evolis printer.
1. Open the Evolis printer cover.
2. Remove the print ribbon.
3. Remove the cleaning roller from the printer.
4. Take a new cleaning cloth and eliminate dirt and dust on the roller by rubbing the cloth gently across the surface of the roller.
5. Place the roller back into the printer when it is dry.
6. Return the print ribbon back into the ribbon spindles.
7. Close the cover.
As always, our technicians are available for assistance at 704-535-5200; we look forward to hearing from you!