Fargo DTC525 – Please Wait Message

DTC525

Following is a question received from our technical support response team:

Question:

When we turned on the printer and wanted to print a self test, the LCD display provides a please wait message for quite a long time. Nothing is happening with the printer. What is the issue?

Answer:

If you are running the self test from the LCD panel on the printer and not from the print driver on the computer, you may have a problem with your main control board in the printer.

If the problem persists, contact your solutions provider for technical assistance or the Fargo Technical Support line at 800-459-5636 for specific repair information.

For additional information about the current Fargo printer models, let our id card experts provide you with a free consultation.

Datacard Printer – Card is Stuck in the Print Area Error

Datacard

When printing ID cards and the PVC cards are placed in the correct position to input into the printer, occasionally a “card is stuck in the print area” error may be given by a Datacard SP series id card printer. When this error displays, the most probable cause for the error is due to dirty cleaning rollers.

The cleaning rollers must be sticky enough to grab the card and pull it into the printer. The card may not be grabbed securely enough to clear the card input photocell in time. The card lagging behind may cause the photocell to interpret the situation as a card stuck in the print area, thus displaying that indication. To correct this error, clean the upper and lower cleaning rollers.

If the rollers are not sticky after you have cleaned the rollers, then they will need to be replaced for best operation of the Datacard card printers.

For additional information about Datacard printers currently on the market, SP25 Plus, SP35 Plus, SP55 Plus and the SP75 Plus, contact our id card experts toll free at 888-485-4696.

Evolis Pebble 4 – Printing a Test Card

Following is a video from www.safecardid.com that illustrates how to print a test card using an Evolis Pebble 4 ID card printer.

 

Directions to Print a Test Card

1. Check to make sure that there is a print ribbon and pvc cards in the printer.

2. Power the printer off.

3. Push the printer power button and turn the power back on. Without releasing pressure, continue holding the power button until the light flashes.

4. As you hold the power button in, the printer will pull a PVC card through the printer and print a test card.

5. Keep the test card in a safe place as it will contain specifications about your printer that may be needed for future parts or repair.

Safe-Card ID carries the Evolis Tattoo, Evolis Pebble, Evolis, Dualys, Evolis Quantum and Evolis Securion printers.

Fargo Printer – Printer Continues to Restart

DTC525

Following is a question received from our technical support response team:

Question:

We have a Fargo Printer. When we turn the printer on, in continues to restart rather than going to the main menu on our LCD screen. The printer booting sequence does not complete and continues to restart. We are unable to print at all.

Answer:

We would recommend to try to update the firmware for this printer from the Fargo website.

Update the print driver to the most current version from this site as well.

Run a test card from the LCD panel if the printer starts after your updates. If successful, run a test card from the print driver on the computer.

If the problem persists, contact your solutions provider for technical assistance or the Fargo Technical Support line at 800-459-5636 for specific repair information.

For additional information about the current Fargo printer models, let our id card experts provide you with a free consultation.

Evolis Dualys – Printing Front and Back Side on One Card

Following is a question and answer from our technical support response team:

Question:

When trying to print front and back of the card on my Evolis Dualys printer, the printer will send 2 separate cards through iand print the front on one card and the back on the other cards instead of printing front and back of the same card. Under printer properties, I do not have access to the back side of the card. I can not figure out if this is a printer or software issue.

Answer:

First, go to the print drivers and make sure that you have a dual sided ribbon selected (YMCKOK). Make sure you have the print driver set to print two sided cards

This should solve the printing error.

For more information about Evolis ID card printers, visit our Evolis Tattoo, Evolis Pebble, Evolis Dualys, Evolis Quantum or Evolis Securion product pages. For a free consultation regarding what printer would be the best fit for your application, contact us toll free at 888-485-4696.

Datacard SP35 printer – Printing Faintly

SP35Plus

Following is a question received from our technical support response team:

Question:

Our Datacard SP35 Plus printer is printing faintly. Any ideas?

Answer:

It sounds like the printhead temperature needs to be increased in the print driver. This will enhance the color and density of the ribbon transfer to the card.

For additional information about the current SP35 Plus or other Datacard printer models, let our id card experts provide you with a free consultation.

Fargo DTC525 – Card Not Fed Error

DTC525

Following is a question received from our technical support response team:

Question:

We have a Fargo DTC525 printer. The PVC cards we use to not feed off of the hopper. What steps do we take?

Answer:

Make sure that your hopper card thickness guage (located on the right side of the hopper) is set to 30 ml or above if you are using standard 30 ml PVC cards.

It is also recommended that you clean the printer with a Fargo printer cleaning kit for this printer.

Also check to make sure to check your PVC cards. Sometimes they have too much static and can stick together not allowing them to feed. Fan the cards before placing them back in the hopper to make sure they are not sticking. In this process, try not to touch the printing surface of the cards as oils from skin will cause defective printing results.

If the problem persists, contact your solutions provider for technical assistance or the Fargo Technical Support line at 800-459-5636 for specific repair information.

For additional information about the current Fargo printer models, let our id card experts provide you with a free consultation.

Evolis Pebble 4 – Turning the Power On the Printer

SafeCardID.com offers a free training video which demonstrates how to turn the power on to the Evolis Pebble 4 id card printer.

 

To turn the power on for the Evolis Pebble 4 ID card printer, follow the directions in the video and listed below:

1. Touch the power button the the front of the printer.

2. Wait for the light to light up.

3. The printer will recycle and set the print ribbon for id card printing.

For additional information about Evolis Pebble 4 ID card printers or other Evolis printers, contact us for a free consultation at 888-485-4696.

Fargo DTC400 Printer Jam

DTC400

Following is a question received from our technical support response team:

Question:

My Fargo DTC400 printer will jam frequently during print jobs. We need to know what to do to eliminate this error.

Answer:

The DTC400 has an o ring that drives the card feed rollers. There has been frequent issues with older models of Fargo DTC400 printers where the o ring has stretched or broken. Issues with the o ring cause irregular feed roller issues, ribbon breakage or misalignment of print registration.

The first step is to do a ribbon sensor calibration. This can be done through your print driver using the directions in our link.

If the problem persists, the DTC400 came with a two year manufacturer warranty that may still provide repair assistance. Contact your solutions provider for technical assistance or the Fargo Technical Support line at 800-459-5636 for specific repair information.

For additional information about the Fargo DTC400e, Persona C30e or other Fargo printers, let our id card experts provide you with a free consultation.

Evolis Quantum – Image is Printing in Reverse

Following is a question and answer from our technical support response team:

Question:

Infrequently, but enough to be a bother, my Evolis Quantum has flipped the image it was printing all by itself. Without doing anything technical to the printer, the image flips back by itself. The image flip seems to occur every 75 to 100 cards. What can we do to fix this problem.

Answer:

The first step we would recommend is to update your printer firmware and print driver for the proper operating system that you are using. Updated firmware and print drivers are available on the evolis website .

Test your print job again. If the problem persists, contact your solutions provider for support.

For more information about Evolis ID card printers, visit our Evolis Tattoo, Evolis Pebble, Evolis Dualys, Evolis Quantum or Evolis Securion product pages. For a free consultation regarding what printer would be the best fit for your application, contact us toll free at 888-485-4696.